HOPE MANGALA NAMPUNGWE
LUSAKA
Summary
Am a graduate in Bsc Accounting and Finance and Management of information Systems with successful academic and professional qualifications I am competent, adaptable, enthusiastic , quick-learner and willing to work anywhere within and outside Zambia. An excellent communicator, who can relate well with colleagues at all levels and is able to work well as part of a team now seeking suitable employment in any position for any organization.
Overview
11
11
years of professional experience
Work History
Processing Clerk
FIRST NATIONAL BANK
LUSAKA, ZAMBIA
10.2013 - 06.2023
- Processed incoming and outgoing Cheques from all branches, ensuring accuracy of data entry.
- Preparing Outward and Inward Yufigs messages for Unpaid cheques
- Maintained accurate records of all transactions in the system database.
- Balancing teller suspense accounts for all branches
- Answering queries from branches
- Processing swift payments International Banking
- Deliver exceptional service to internal customers (branches, departments and external customers (other banks)
- Ensure cheque data entry and posting is done accurately and correctly to avoid wrongly encoding cheques and misposts.
- Ensure that all ledger accounts are cleared within a prescribed period.
- Ensure that cheques are prcessed as per procedure guide and ZECHL clearing on CIC and processing in DCB as per detailed responsibility guide.
- Manage personal development to increase own skills and competencies.
- Taking a leading role in building team spirit.
- Promote innovations,conflict resolution, Motivation and leadership skills
Sales Desk Consultant
Omni Africa
Lusaka, Zambia
01.2012 - 01.2013
- Taking incoming calls and having sales discussions with prospective clients and I Forum members.
- Following up sales leads to make appointments for business consultants.
- Advise clients and our I forum dealers about our products and services.
- Answer clients questions about pricing ,usage, scalability and availability.
- Follow up on mailshots for appointments.
- Administration of all sale functions.
- Statistics of new business
- Recording all sales calls for stats purposes.
- Allocation in the quoting process
- Loading all user details on CRM and managing the process accurately.
Education
Bachelor of Science - Accounting And Finance
The University of Zambia
Lusaka12-2021
High School Diploma -
National Institute of Public Administration
Lusaka12-2011
Skills
- Confidentiality
- Database data entry
- Phone answering
- Presentations
- Workload Management
- Deadline-oriented
Timeline
Processing Clerk
FIRST NATIONAL BANK
10.2013 - 06.2023
Sales Desk Consultant
Omni Africa
01.2012 - 01.2013
Bachelor of Science - Accounting And Finance
The University of Zambia
High School Diploma -
National Institute of Public Administration