Hope Ntemena Yikon’a Chakravarty
Hotel Revenue and Operations
Lusaka,Lusaka
Summary
Resourceful Manager offering a history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with a hardworking mentality to maintain quality of services and products.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Groups Revenue Manager
Latitude Group of Hotels
Zambia, Malawi & Uganda
10.2024 - Current
- Lead group-wide revenue management and distribution strategy across a multi-country hotel portfolio, partnering closely with Sales & Events, Front Office, and Operations to drive commercial performance.
- Drive sustained rooms revenue growth and RevPAR Penetration (RPP) through advanced pricing strategies, inventory controls, and demand-based optimization, consistently outperforming comp set and budget benchmarks.
- Develop and maintain a 12-month rolling demand calendar aligned with market trends, seasonality, and key regional events to strengthen forecast accuracy and revenue planning.
- Conduct in-depth competitor benchmarking and market intelligence analysis to refine pricing and segmentation strategies across corporate, leisure, and group markets.
- Lead dynamic forecasting, annual budget planning, variance analysis, and executive-level reporting to support data-driven strategic decision-making.
- Oversee third-party distribution channels and OTA partnerships, successfully renegotiating contracts to improve cost efficiency and maximize net revenue contribution.
- Deliver quarterly business reviews and performance presentations, translating analytical insights into actionable revenue strategies and long-term commercial roadmaps.
- Ensure full revenue system optimization and adoption, providing cross-functional training and ongoing support across Opera PMS, D-Edge CRS, and related revenue technologies.
Front Office Manager
Latitude 15Degrees Hotels
09.2022 - 10.2024
- Directed Front Office operations and Reservations, ensuring high service standards and operational efficiency.
- Collaborated with the sales team to drive room revenue and event bookings.
- Led, trained, and evaluated front office staff to maintain consistent guest service excellence.
- Oversaw billing, invoicing, and financial reporting for front office operations.
- Coordinated interdepartmental communication to enhance guest satisfaction and experience.
Sales Executive (Acting Supervisor)
Hilton Garden Inn Lusaka
03.2018 - 12.2020
- Managed corporate and group accounts, boosting client retention and conversion rates.
- Conducted competitor pricing analysis and implemented revenue-generating strategies.
- Developed innovative approaches to market hotel services and increase visibility.
- Facilitated rate loading and accuracy across PMS and OTA platforms.
- Delivered sales training for new and existing team members.
Front Office Duty Manager
Protea Hotel
06.2016 - 02.2018
- Oversaw daily front desk operations, guest relations, and room allocations.
- Coordinated with housekeeping and maintenance for seamless guest experiences.
- Ensured accuracy in billing and guest folio reconciliation.
- Managed duty rosters and emergency preparedness protocols.
Sales Executive
Radisson Blu Hotel
11.2015 - 05.2016
- Generated new business opportunities and met budgeted sales goals.
- Managed leads, conducted site inspections, and developed client proposals.
- Partnered with the Director of Sales to plan and execute market strategies.
Reservations Agent Supervisor
Radisson Blu Hotel
07.2012 - 11.2015
- Managed reservations, ensured accuracy in bookings, and handled customer service issues.
- Trained staff in reservation procedures and upselling techniques.
- Promoted hotel services and managed group bookings.
Assigned Revenue Manager
Radisson Blu Hotel
02.2015 - 05.2015
- Maximized room and M&E revenue through targeted yield strategies.
- Participated in forecasting, budgeting, and inventory management.
- Ensured consistency in pricing and rate parity across platforms.
Senior Customer Service Agent
One Time Airline Zambia
11.2009 - 06.2012
- Delivered exceptional customer service, assisting travelers with bookings and itinerary planning.
Front Office Supervisor / Debtors
Sun International Hotel
03.2005 - 03.2008
- Supervised front desk staff and ensured efficient guest check-in/out processes and follow up on payments for PMS.
Education
Bachelor of Business Administration - Business Management
University of Africa
01-2025
Diploma - Business Management & Entrepreneurship
Alison
Online01-2014
Diploma - Airport Operations
International Air Transport Association (IATA)
01-2011
Diploma - Fundamentals of the Hotel and Catering Industry
ICM
01-2003
General Certificate of Education (GCE) - undefined
St Theresa Secondary School
01-2001
Skills
- Technical Skills:
- - Revenue Systems: Opera, SynXis, D-Edge, IDeaS, Micros, Materials Control, Symphony
- - Channel Managers, CRS, OTA Extranets
- - Microsoft Office Suite, Excel (advanced), Power BI - PMS, Rate Loading Systems, Materials Control & Micros
- Core Competencies:
- - Strategic Pricing & Distribution
- - Sales & Account Management
- - Budgeting & Forecasting
- - Market Analysis & Benchmarking
- - Team Leadership & Training
- - Inventory Control & Yield Management
- - Guest Relations & Service Recovery
Certification
- Fundamentals of hotel revenue management (2024)
- Business Management & Entrepreneurship – Alison (2013)
- IATA Airport Operations
- IATA BSP Certification
- Customer Care & Self-Leadership (2009)
- Fundamentals of the Hotel and Catering Industry (2003)
- SMS for Aerodromes (2011)
- Introduction to Computers & MS Word (2004)
Timeline
Groups Revenue Manager
Latitude Group of Hotels
10.2024 - Current
Front Office Manager
Latitude 15Degrees Hotels
09.2022 - 10.2024
Sales Executive (Acting Supervisor)
Hilton Garden Inn Lusaka
03.2018 - 12.2020
Front Office Duty Manager
Protea Hotel
06.2016 - 02.2018
Sales Executive
Radisson Blu Hotel
11.2015 - 05.2016
Assigned Revenue Manager
Radisson Blu Hotel
02.2015 - 05.2015
Reservations Agent Supervisor
Radisson Blu Hotel
07.2012 - 11.2015
Senior Customer Service Agent
One Time Airline Zambia
11.2009 - 06.2012
Front Office Supervisor / Debtors
Sun International Hotel
03.2005 - 03.2008
Diploma - Business Management & Entrepreneurship
Alison
Diploma - Airport Operations
International Air Transport Association (IATA)
Diploma - Fundamentals of the Hotel and Catering Industry
ICM
General Certificate of Education (GCE) - undefined
St Theresa Secondary School
Bachelor of Business Administration - Business Management
University of Africa