Innocent Chungu
Lusaka
Summary
I wish to impart my knowledge, initiative, experience, and skills in a progressive organization to contribute effectively and efficiently towards the fulfilment of its set goals
Overview
7
7
years of professional experience
1
1
Certification
Work History
Planning and Monitoring Officer
Legal Aid Board
Lusaka
08.2023 - Current
- Drafted access to justice projects and their budgets, resulting in funding of €311,851.76 from GIZ/EU
- Planned and coordinated the development of the 2024 and 2025 budgets, resulting in 67.1 and 79.1 Million kwacha funding by the Zambian government
- Conducted a participatory research on access to justice, focusing on legal representation for children in conflict with the law, in line with the Children's Code Act of 2022
- Drafted and supported the development of the Board Charter, Client Service Delivery Charter and employee service level charter to improve service delivery for people with inadequate means
- Developed strategies, frameworks, and implementation plans for monitoring and evaluation (M&E) systems, impact assessments, and knowledge management.
Monitoring and Evaluation Officer
Legal Aid Board / GIZ / EU-Projects
Lusaka
01.2020 - 07.2023
- Monitored, Reviewed and coordinated GIZ/EU project funding, including operational spending for project sites
- Developed and implemented M&E systems, frameworks, and knowledge management processes for Change Management, PLEED, CSP and Right based projects under the Legal Aid Board
- Conducted the institutional structural gap analysis which resulted in the restructuring of the institution
- Coordinated the development of Finance, Legal Aid, Regulations and HR manuals, as well as standard operating procedures (SOPs) and key performance indicators (KPIs) for the institution
- Conducted data quality assessments and analysis, reporting on program indicators
- Facilitated the development of the electronic Case Management System
- Monitored, evaluated, and reported the progress of the National Legal Aid Policy implementation
Sales and Marketing Administrator
Java Foods Limited
Lusaka
01.2019 - 12.2019
- Lead the implementation of a customer onboarding program, increasing retention by 20%.
- Enhanced systems for sales tracking, improved sales projections and risk management.
- Manage bad debt recovery, achieving a 20% improvement over the previous year.
- Develop KYC data forms, sales team KPIs, and dashboard reports to enhance management decision-making.
- Acted as Sales and Marketing Manager (Jan-Jun 2019), leading the team to meet sales targets.
Digital Ambassador
Zambia National Commercial Bank Plc
Lusaka
11.2017 - 11.2018
- Onboarded customers onto digital banking platforms, ranking the branch in the top three in the Lusaka region.
- Supported customer online banking and channelling, achieving a 90% branch decongestion rate.
- Collected KYC data to target customers, improving retention on digital platforms.
- Contributed to a 25% net asset growth rate by consistently managing client needs through online banking.
- Monitored and reported on digital banking platform performance, providing insights for improvement.
Education
Master of Arts - Project Planning and Management
Information And Communication University
Lusaka, Zambia01-2020
Bachelor of Arts - Demography with Development Studies
University of Zambia
Lusaka, Zambia01-2016
General Certificate Secondary Education -
Chelstone Secondary School
Lusaka, Zambia01-2010
Certificate - Monitoring Evaluation Accountability and Learning
Keno Institute of Training And Research
Lusaka01-2021
Certificate - PRINCE2 - Foundation and Practitioner
Keno Institute of Training And Research
Lusaka01-2023
Skills
- Data visualisation and reporting
- Data Analytics
- IT skills
- Project Management
- Research
- Statistical packages (STATA, SPSS)
Projects
1. Lead Researcher - "Assessment of the Effectiveness and Relevance of Zambia Correction Service Paralegal Officers". Supporting the design of data collection tools, evaluation methods, and analysis., Led report writing and presentation to stakeholders for validation and handed over research findings for implementation. GIZ EnACT Project - Zambia Correction Service, December 2023 - February 2024
2. Member - Technical Working Group on Accountability and Transparency / Access to Justice, Improved information gathering and sharing, supported implementation, and monitored the EnACT programme in Zambia. GIZ - ENACT Project, June 2022 - December 2025
3. Research Assistant - "Prison Audit - Zambia". Supported Lead Consultant in the development of data collection tools, collected data through FGDs and survey questionnaires, data transcribing, and supported qualitative and quantitative data analysis and reporting. GIZ/EU/MoJ/MoHAIS project October 2022 - June 2023
Certification
- ATLAS Ti and NVIVO - Oro Star Consultancy. 2024
- Communication For CSOs - Deutsche Gesellschaft für Internationale Zusammenarbeit (GIZ)2021
- Statistical Package for Social Sciences (SPSS) - University of Zambia 2014, and 2015
References
- Barbara Walter , Barbara.Walter@giz.de, +260977293404, Team Leader Access to Justice, GIZ.
- Dr. Lungowe Matakala, lungowe.matakala@unza.zm, +260976682800, Public Law Department, University of Zambia.
- Mr. Davies Chikalanga, davieschikalanga@gmail.com, +260977493170, Director - Governance, Ministry of Justice.
Affiliations
- Zambia Monitoring and Evaluation Association
- EvalYouth - Task Force II Member
Languages
Bemba
First Language
English
Proficient (C2)
C2
Timeline
Planning and Monitoring Officer
Legal Aid Board
08.2023 - Current
Monitoring and Evaluation Officer
Legal Aid Board / GIZ / EU-Projects
01.2020 - 07.2023
Sales and Marketing Administrator
Java Foods Limited
01.2019 - 12.2019
Digital Ambassador
Zambia National Commercial Bank Plc
11.2017 - 11.2018
Master of Arts - Project Planning and Management
Information And Communication University
Bachelor of Arts - Demography with Development Studies
University of Zambia
General Certificate Secondary Education -
Chelstone Secondary School
Certificate - Monitoring Evaluation Accountability and Learning
Keno Institute of Training And Research
Certificate - PRINCE2 - Foundation and Practitioner
Keno Institute of Training And Research
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