INNOCENT MAKWAKWA
LUANSHYA
Summary
At Food Reserve Agency, I excelled as a Satellite Depot Clerk Supervisor, significantly enhancing customer satisfaction and reducing data entry errors through meticulous attention to detail. Skilled in database management and relationship building, I adeptly balanced multiple priorities, ensuring the confidentiality and efficient organization of sensitive documents.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Satelite Depot Clerk Supervisor (S.D.C)
Food Rerseve Agency ( F.R.A)
09.2022 - Current
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Maintained filing system and organized customer documents for easy retrieval of information.
- Enhanced office organization with regular maintenance of files, records, and supplies inventory.
- Ensured confidentiality of sensitive documents through proper storage methods and restricted access control implementation.
Education
Craft Certificate - Heavy Equipment Operator
Nirvana Business Solutions
Mufulira 03.2024
Skills
- Telephone Etiquette
- Customer Satisfaction
- Cash Handling
- Cash Management
- Filing systems
- Database entry
- Administrative tasks
- Relationship Building
- File Maintenance
- Document Management
- Research
- Quality Control
- Basic accounting
- Quality Management
- File and database management
- Point of sale operation
- Record preparation
- Bookkeeping
Certification
Certificate in heavy duty operation
Languages
English
Intermediate (B1)
Bemba
Beginner (A1)
Timeline
Satelite Depot Clerk Supervisor (S.D.C)
Food Rerseve Agency ( F.R.A)
09.2022 - Current
Craft Certificate - Heavy Equipment Operator
Nirvana Business Solutions
Similar Profiles
Hafsatu SaniHafsatu Sani
Principal Regulatory Officer at National Agency For Food and Drug Administration aPrincipal Regulatory Officer at National Agency For Food and Drug Administration a
Kavya NairKavya Nair
LAB TECHNICIAN (EG-03) at Canadian Food Inspection AgencyLAB TECHNICIAN (EG-03) at Canadian Food Inspection Agency
VALERIE LAFORCEVALERIE LAFORCE
Manager – Strategy and Coordination (IS-06) at Canadian Food Inspection AgencyManager – Strategy and Coordination (IS-06) at Canadian Food Inspection Agency
SUNDAY KABAGHESUNDAY KABAGHE
Site Supervisor (Operations Services) at Orica ZambiaSite Supervisor (Operations Services) at Orica Zambia
Wise KanyamaWise Kanyama
Mobile Maintenance Advisor at FCF Minerals CorporationMobile Maintenance Advisor at FCF Minerals Corporation