INNOCENT MAKWAKWA
LUANSHYA
Summary
At Food Reserve Agency, I excelled as a Satellite Depot Clerk Supervisor, significantly enhancing customer satisfaction and reducing data entry errors through meticulous attention to detail. Skilled in database management and relationship building, I adeptly balanced multiple priorities, ensuring the confidentiality and efficient organization of sensitive documents.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Satelite Depot Clerk Supervisor (S.D.C)
Food Rerseve Agency ( F.R.A)
09.2022 - Current
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Maintained filing system and organized customer documents for easy retrieval of information.
- Enhanced office organization with regular maintenance of files, records, and supplies inventory.
- Ensured confidentiality of sensitive documents through proper storage methods and restricted access control implementation.
Education
Craft Certificate - Heavy Equipment Operator
Nirvana Business Solutions
Mufulira 03.2024
Skills
- Telephone Etiquette
- Customer Satisfaction
- Cash Handling
- Cash Management
- Filing systems
- Database entry
- Administrative tasks
- Relationship Building
- File Maintenance
- Document Management
- Research
- Quality Control
- Basic accounting
- Quality Management
- File and database management
- Point of sale operation
- Record preparation
- Bookkeeping
Certification
Certificate in heavy duty operation
Languages
English
Intermediate (B1)
Bemba
Beginner (A1)
Timeline
Satelite Depot Clerk Supervisor (S.D.C)
Food Rerseve Agency ( F.R.A)
09.2022 - Current
Craft Certificate - Heavy Equipment Operator
Nirvana Business Solutions
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