INONGE LIMPO MUKWASILUTO
Summary
INONGE LIMPO MUKWASILUTO
Efficient Reservations Consultant with a background in managing and fulfilling booking requests for a variety of establishments. Strengths include strong communication skills, ability to multitask and manage time effectively, delivering high-quality customer service. Past roles have seen significant improvements in reservation processes and overall guest satisfaction. Possess comprehensive knowledge of booking systems, travel planning, and issue resolution.
Overview
22
22
years of professional experience
12046
12046
years of post-secondary education
Work History
Reservations Consultant/Director
Ray of Sunshine Adventures
12.2022 - Current
- Making reservations for transfers and activities.
- Tailor Made Itineraries/packages for both FITS and groups
- Receiving payments.
- Meet and greet VIP FITS and groups at the airport.
- Making on site reservations for activities for clients in-house.
- Accompanying clients on various activities when required.
- Seeing off VIP FITS and groups for various activities and on departures.
- Making detailed reports on VIP FITS and groups once they depart.
GROUND HANDLING CONSULTANT
BUSHTRACKS AFRICA
10.2018 - 05.2020
- Making reservations for transfers and activities.
- Receiving payments.
- Meet and greet VIP FITS and groups at the airport.
- Making on site reservations for activities for clients inhouse.
- Accompanying clients on various activities when required.
- Seeing off VIP FITS and groups for various activities and on departures.
- Making detailed reports on VIP FITS and groups once they depart.
- LIVINGSTONE.
RESERVATIONS AND DAY ACTIVITY CENTRE CONSULTANT (SUN INTERNATIONAL DESK)
BUSHTRACKS AFRICA
02.2008 - 06.2011
- Making activity bookings using radio, phone onsite and via e-mail.
- Invoicing and chasing up payments.
- Liaising with international agents.
- Attending to agents and client’s queries.
- Booking activities for walk in clients.
- Up selling activities that would best suit the client’s preference.
- Giving detailed information on all tourism activities we provide.
- Reconfirming pre booked activities for clients.
- LIVINGSTONE.
ADMINISTRATIVE ASSISTANT
NYAMPALA SAFARIS
01.2004 - 03.2007
- Data capture and data entry.
- Meet and greet clients at the Airport.
- Liaising with International agents.
- Arranging local travel and accommodation for international hunters.
- Arranging immigration and customs regulations for international hunters going to South Luangwa or Lower Zambezi for hunting trips.
- Acted as an agent between Zambia Wildlife Authority and Nyampala Safaris i.e. purchasing hunting licenses and purchasing firearm permits.
- LUSAKA.
SECRETARY/ ASSISTANT SALES REPRESENTATIVE
RASHID STORE LIMITED
07.2005 - 12.2005
- Selling goods (retail) to walk in customers.
- Attending to customer requirements and queries.
- Banking duties i.e. withdrawals and deposits.
- NAPSA payments and preparation of necessary documentation.
- Typing and data capture in excel, access and word.
- Renewal of operational licenses.
- Telephone operation.
- LUSAKA.
Education
Dream Builder course -
Academy for women Entrepreneurs
IMIS Diploma 2 - Information Systems Building, Business Information Systems
Livingstone Institute of Business Studies
IMIS Diploma 1 - Microcomputer and Networked Systems, Information Technology One, Information Systems Building
Zambia Centre for Accountancy Studies
Computing and Information Systems - Information Processing, Programming 1, Computer Packages
Evelyn Hone College
MS Dos, MS Word, MS Windows, MS Excel, Corel Draw Graphics
Massi Computing College
“O” Level School Certificate -
David Kaunda Technical High School
Skills
- Reservation management
- Itinerary planning
- Payment processing
- Customer service
- Activity coordination
- Client relationship management
- Attention to detail
References
Upon request.
Timeline
Reservations Consultant/Director
Ray of Sunshine Adventures
12.2022 - Current
GROUND HANDLING CONSULTANT
BUSHTRACKS AFRICA
10.2018 - 05.2020
RESERVATIONS AND DAY ACTIVITY CENTRE CONSULTANT (SUN INTERNATIONAL DESK)
BUSHTRACKS AFRICA
02.2008 - 06.2011
SECRETARY/ ASSISTANT SALES REPRESENTATIVE
RASHID STORE LIMITED
07.2005 - 12.2005
ADMINISTRATIVE ASSISTANT
NYAMPALA SAFARIS
01.2004 - 03.2007
Dream Builder course -
Academy for women Entrepreneurs
IMIS Diploma 2 - Information Systems Building, Business Information Systems
Livingstone Institute of Business Studies
IMIS Diploma 1 - Microcomputer and Networked Systems, Information Technology One, Information Systems Building
Zambia Centre for Accountancy Studies
Computing and Information Systems - Information Processing, Programming 1, Computer Packages
Evelyn Hone College
MS Dos, MS Word, MS Windows, MS Excel, Corel Draw Graphics
Massi Computing College
“O” Level School Certificate -
David Kaunda Technical High School