Ireen Nakazwe
Lusaka,Zambia
Summary
A highly skilled and results-driven professional with over a decade of hands-on experience in customs clearing, logistics coordination, and transport management. Known for my strong attention to detail, technical proficiency, and ability to manage cross-functional teams in high-pressure environments. I bring a proven track record in resolving customs issues, streamlining logistics operations, and ensuring regulatory compliance with Zambia Revenue Authority (ZRA) standards. Passionate about delivering value through efficient process execution, client satisfaction, and continuous improvement in the logistics value chain.
Overview
15
15
years of professional experience
Work history
Clearing Clerk & Administration
Pro-Africa Logistics Zambia Limited
Lusaka, Zambia
11.2021 - Current
- Manage customs queries and provide up-to-date advice on import/export procedures and documentation.
- Process entries and prepare CE20 customs declarations efficiently and accurately.
- Prepare and submit detailed reports (daily, weekly, and monthly) to both internal stakeholders and clients.
- Develop payment schedules for clients to ZRA and ensure timely disbursements.
- Coordinate and supervise physical inspections and liaise with customs officials.
- Promote and manage procedures related to export consolidation and temporal importation.
- Maintain spreadsheets to track transactions, reconciliations, and shipment statuses.
- Identify and resolve discrepancies in registered entries in compliance with ZRA regulations.
Clearing Supervisor
Customized Clearing and Forwarding Ltd
Lusaka, Zambia
09.2015 - 11.2021
- Oversaw a team of clerks and coordinated all import/export customs documentation processes.
- Supervised the processing of CE20 entries and liaised with ZRA on technical queries.
- Handled escalated customs issues and ensured timely resolution.
- Monitored payment schedules and client compliance with ZRA obligations.
- Prepared periodic performance reports and coordinated with clients on status updates.
- Supported warehouse operations and coordinated inspection schedules with authorities.
- Trained junior staff on documentation, compliance procedures, and the use of ASYCUDA.
Clearing Manager
Joma Logistics
Lusaka, Zambia
05.2010 - 07.2015
- Directed daily clearing and forwarding activities and ensured optimal routing and delivery of shipments.
- Executed logistics strategies aimed at reducing delivery time and improving cost efficiency.
- Reviewed freight rates and contracts for compliance and profitability.
- Built strong relationships with customs and excise officers to resolve regulatory issues.
- Registered entries and submitted customs documentation (CE20) in accordance with compliance standards.
- Supervised client billing and payment processing to ZRA.
- Conducted compliance audits and supported internal process improvements.
Education
Advanced Diploma - Customs and Clearing
Teveta
Zambia 08.2024 -
Diploma - Clearing and Forwarding and Shipping Management
Eagles Training Institute
06.2006 - 12.2007
Certificate - Transport and Logistics
Nsanje Institute under Teveta
Zambia 01.2024 - 12.2024
Short Computer Course - Short Computer Course
Flaming Fire Institute
01.2006 - 06.2006
Grade 12 School Certificate - Grade 12 School Certificate
Mbala High School
Zambia 01.2002 - 12.2004
Skills
- Proficient in ASYCUDA World and ASYCUDA
- Strong command of Zambian customs regulations (CAP322)
- Excellent entry calculation and documentation skills
- Advanced problem-solving, decision-making, and analytical abilities
- Strong communication, interpersonal, and negotiation skills
- Effective under pressure and able to meet tight deadlines
- Capable of leading teams and managing cross-departmental functions
Languages
English,Bemba,Nyanja,Mambwe
Intermediate
Accomplishments
Employee of the Year – Pro-Africa Logistics, 2022
Recognized for consistent accuracy in clearing processes and exceptional client service delivery
References
Mr. Gift J. Muzyamba
Clearing Manager – Customized Clearing and Forwarding Ltd
📞 +260 979 954748
Mr. Nyirongo
Examiner – Zambia Revenue Authority
📞 +260 977 752604
Timeline
Advanced Diploma - Customs and Clearing
Teveta
08.2024 -
Certificate - Transport and Logistics
Nsanje Institute under Teveta
01.2024 - 12.2024
Clearing Clerk & Administration
Pro-Africa Logistics Zambia Limited
11.2021 - Current
Clearing Supervisor
Customized Clearing and Forwarding Ltd
09.2015 - 11.2021
Clearing Manager
Joma Logistics
05.2010 - 07.2015
Diploma - Clearing and Forwarding and Shipping Management
Eagles Training Institute
06.2006 - 12.2007
Short Computer Course - Short Computer Course
Flaming Fire Institute
01.2006 - 06.2006
Grade 12 School Certificate - Grade 12 School Certificate
Mbala High School
01.2002 - 12.2004
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