Summary
Overview
Work History
Education
Skills
Work Preference
Accomplishments
Timeline
Generic
Isaac PHIRI

Isaac PHIRI

Lusaka

Summary

As a Team Leader at Airtel Network Platform PC in Zambia, I excelled in fostering teamwork and collaboration, enhancing problem-solving skills, and driving team performance. My proactive approach in mentoring and motivating team members led to significant improvements in productivity and service quality, showcasing my adeptness in people management and attention to detail. Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker and consensus builder. Multi-tasking Team Leader well-known for executing successful, new Type initiatives. Creates dynamic and positive workplace culture to align with organizational mission and values. Trains new hires and mentors struggling workers to achieve overall team success. Organized Team Leader builds positive rapport, inspire trust and guide teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor. Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand.

Overview

4
4
years of professional experience

Work History

Team Leader Manager

PJP PLATFORM
07.2020 - Current

Team Leader

Airtel Network Platform PC in Zambia
03.2020 - Current
  • Supervised team members to confirm compliance with set procedures and quality requirements.
  • Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
  • Built strong relationships with customers through positive attitude and attentive response.
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
  • Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.

Education

School Certificate -

Nkomeshya Primary School And Chongwe Secondary Sch
Chongwe

Skills

  • Teamwork and Collaboration
  • Problem-Solving
  • Attention to Detail
  • Team motivation
  • Team Supervision
  • People Management
  • Work Planning and Prioritization
  • Leading Team Meetings
  • Safety processes and procedures

Work Preference

Work Type

Full TimeContract Work

Work Location

Hybrid

Important To Me

Company CultureTeam Building / Company Retreats

Accomplishments

  • Supervised team of [Number] staff members.
  • Resolved product issue through consumer testing.

Timeline

Team Leader Manager

PJP PLATFORM
07.2020 - Current

Team Leader

Airtel Network Platform PC in Zambia
03.2020 - Current

School Certificate -

Nkomeshya Primary School And Chongwe Secondary Sch
Isaac PHIRI