Isaac Phiri
Lusaka,Copperbelt
Summary
I am a highly focused and efficient Human Resource Account Manager with experience in various fields that have helped me grow professionally. I have a proven track record of maintaining compliance with regulatory requirements and Management Standards. I have experience working with Human Resource Payroll tools and various management software. I am also an ambitious Human Resources Officer with a superior understanding of Human Resource policies, dedicated to effectiveness and close monitoring of an efficient team, ensuring excellent results. I am also adept at complex problem-solving and effective decision-making.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Human Resource Coordinator
Bigtree Beverages Ltd
Lusaka
05.2025 - Current
- Managing employee onboarding process and documentation for new hires.
- Coordinating employee training sessions and maintained training records.
- Assisting in developing Human Resource Reports.
- Supporting recruitment efforts by scheduling interviews and communicating with candidates.
- Maintaining personnel files to ensure compliance with regulations and standards.
- Updating employee records in HR database system.
- Collaboration with team members to improve employee engagement initiatives.
- Preparation of documents for termination processes such as exit interviews and severance packages.
- Advising managers on disciplinary actions when needed.
Human Resources Manager
Geyes Incorporated Limited
Kitwe, Zambia
03.2024 - 05.2025
- Implementing behavior management techniques according to program policies.
- Developing and implementing regional operational policies and procedures.
- Ensuring compliance with all HR regulations and policies.
- Developing policies and procedures for department operations.
- Interpreting laws, regulations, policies and procedures to subordinates.
- Developing and updating operational policies and procedures.
- Drafting all employee contracts and job descriptions to align with organization goals.
- Developing and managing employee records.
- Compiling weekly reports on key performance indicators.
- Built relationships with clients by attending networking events.
- Collaboration with internal teams to ensure successful execution of projects.
Human Resources Officer
Vital Beverages Limited & Evapure Limited
Kitwe, Zambia
01.2022 - 02.2024
- Attendance Management,
- Payroll Functions Using Odoo and DOVE,
- Disciplinary Code Formation and implementation,
- Recruitment, short-listing, reference checking, scheduling and interviewing candidates,
- Administration, Filing and Managing employee records,
- Disciplinary Case Management,
- Staff Health and Statutory Schemes Management,
- Performance Appraisals,
- Payroll Inputs Processing,
- Human Resources Benefits Administration,
- Policy Formation,
- Employee Performance Training,
- Scheduling and chairing meetings with Heads of Department,
- Labor Dispute Resolution,
- Led annual salary reviews, talent reviews, succession planning and performance management,
- Recruited, hired and trained new employees to optimize profitability,
- Provided expert HR advice to line managers to tackle obstacles such as conflict resolution, pay disputes and under-performance management,
- Performed exit interviews, gaining useful insights to improve employee retention rates,
- Reviewed and renewed company policies, ensuring strict legal compliance across all business activities
Human Resources Account Relationship Officer
DBK Management Consulting Limited
Lusaka, Zambia
01.2021 - 01.2022
- Attendance Management using biometrics systems for more than 900 employees,
- Payroll Functions Using Dove Payroll & Belina Payroll Software's respectively,
- Workplace Disciplinary and Grievance Investigation and Management short Course,
- Recruitment, short-listing, reference checking, scheduling and interviewing candidates,
- Administration, Filing and Managing employee records,
- Disciplinary Case Management,
- Staff Health and Statutory Schemes Management,
- Performance Appraisals,
- Payroll Inputs Processing,
- Human Resources Benefits Administration,
- Collective Bargaining Meeting Secretariat,
- Advised on contract and salary obligations to meet business and employee requirements,
- Scheduled training sessions and on-the-job learning initiatives to help new hires gain job-specific training
Administrative Intern - Assistant to the Registrar
Natural Resource Development College (NRDC)
Lusaka, Zambia
01.2020 - 04.2020
- Administration and Management,
- Human Resources Management,
- Record Management,
- Procurement (Storage),
- Project Management
- Library Information
Education
Master of Business Administration (MBA) - Human Resources Management
The University of Zambia
Lusaka , Zambia 08.2025 - 08.2025
Bachelor of Administration and Management Administration and Management -
The University of Zambia Lusaka
01.2021
ASZIHRM Member -
Zambia Institute of Human Resource Management (ZIHRM)
02.2024
Dalf Diploma French -
Alliance Française Ndola
Teaching License Teaching Methodology -
Teaching Council of Zambia
02.2024
O-Level Grade 12 Certficate -
MCM Nkana Secondary School
12.2015
Skills
- Self-motivated and result oriented
- Good spoken and written English and French
- Ability to work in a team
- Creative and able to work without supervision
- Good interpersonal and communication skills
- Analytical skills
- Computer literacy with strong Microsoft Suite skills
- Strong Google Workspace knowledge
- Dove Payroll Suite
- Belina Payroll Suite
- Odoor Payroll Suite
- Sage 300 People
- Contract negotiation
- Benefits and compensation
- Incentive development
- Confidentiality
- Employee relations
- Labor agreements
- Public relations
- Team building
Affiliations
- The Zambia Institute of Human Resource Management (ZIHRM) Member.
- Teaching Council of Zambia Member (TCZ) Certificate.
Certification
- Business Management & Entrepreneurship (Chain Research Organization and Consultancy)
- Sales & Marketing (Chain Research Organization and Consultancy)
- Monitoring & Evaluation (Chain Research Organization and Consultancy)
Accomplishments
- Effective Attendance Management System implemented.
- Effective team Management which led to success in all tasks given.
- Promotion from Human Resources Associate to Human Resources Account Relationship Officer at DBK Management Consulting Limited.
Personal Information
- Gender: Male
- Nationality: Zambian
- Marital Status: Married
Languages
- English, Fluent
- French, Upper intermediate, Dalf Diploma - Alliance Française Certified
References
- Mrs. Febby Namutowe
Daka, DBK Management Consulting Ltd., Human Resources Department, Lusaka, Zambia,
+260967840292, febbyn@dbkmanagementconsulting.com, dbk.febby@gmail.com
- Mr. Benjamin Kunda Matanda,
Bigtree Beverages Ltd, Human Resource Business Partner (HRBP), Lusaka, Zambia,
+260 976983373, benjamin@bigtreebrands.com
- Stephen Mutale Musonda, Vital Beverages Limited, Relationship Manager, Kitwe, Zambia
+260771720030, sales@vitalbeverages.co, sales.vitalbeverages@gmail.com
- Edward Sakwimba, Geyes Incorporated Limited, Tracking Coordinator, Kitwe, Zambia
+260 97 8809453, edward.geyes@gmail.com
Timeline
Master of Business Administration (MBA) - Human Resources Management
The University of Zambia
08.2025 - 08.2025
Human Resource Coordinator
Bigtree Beverages Ltd
05.2025 - Current
Human Resources Manager
Geyes Incorporated Limited
03.2024 - 05.2025
Human Resources Officer
Vital Beverages Limited & Evapure Limited
01.2022 - 02.2024
Human Resources Account Relationship Officer
DBK Management Consulting Limited
01.2021 - 01.2022
Administrative Intern - Assistant to the Registrar
Natural Resource Development College (NRDC)
01.2020 - 04.2020
Bachelor of Administration and Management Administration and Management -
The University of Zambia Lusaka
ASZIHRM Member -
Zambia Institute of Human Resource Management (ZIHRM)
Dalf Diploma French -
Alliance Française Ndola
Teaching License Teaching Methodology -
Teaching Council of Zambia
O-Level Grade 12 Certficate -
MCM Nkana Secondary School