ISAAC W. PHIRI
LUSAKA
Summary
A highly skilled and results-driven Senior ICT Officer with a Bachelor’s degree in Engineering (Information and Communication Technology) and currently pursuing a Master of Engineering in Computer Communications. With over 6 years of practical experience in the information and communication technology domain, I have gained expertise in server administration, network management, security protocols, and data management. I have proven experience in managing large-scale ICT infrastructure, implementing solutions for system optimization, and overseeing service providers. With a solid technical foundation and a passion for innovative ICT solutions, I am committed to driving operational efficiency and supporting organizational goals.
Overview
11
11
years of professional experience
1
1
Certification
Work History
SENIOR ICT OFFICER
SMART ZAMBIA | MINISTRY OF GREEN ECONOMY AND ENVIRONMEMNT
LUSAKA
10.2022 - Current
- Provided technical advice, guidance, training and support to staff members on the use of ICT systems and applications.
- Maintained up-to-date knowledge of emerging technologies in order to recommend suitable solutions for organizational needs.
- Ensured that all ICT equipment is maintained in an efficient state for optimal performance.
- Developed and implemented ICT policies and procedures to ensure compliance with relevant legislation.
- Managed the installation, configuration and maintenance of computer hardware, software and network components.
- Installed anti-virus software on all computers in order to prevent malicious attacks from viruses, malware or other online threats.
- Coordinated with vendors regarding hardware and software purchases, upgrades or repairs as needed.
- Reviewed system logs regularly for security breaches or suspicious activities that may require further investigation.
- Monitored system performance to identify potential problems and issues before they arise.
- Documented technical specifications for new projects prior to their development or deployment.
- Implemented backup solutions such as cloud storage services to protect company data from loss or damage.
- Resolved any user queries relating to IT systems as efficiently as possible while ensuring customer satisfaction.
- Developed detailed project plans for the implementation of new ICT systems or applications.
- Provided technical assistance during meetings, conferences or events involving the use of ICT systems or equipment.
- Conducted regular audits of IT infrastructure, networks, databases and data security protocols to ensure security compliance requirements are met.
- Identified areas for improvement in existing processes or technologies, and developed strategies to address them.
- Assisted with budgeting tasks by estimating costs associated with proposed ICT projects.
- Analyzed business requirements in order to determine appropriate technological solutions.
- Designed reports outlining usage statistics related to IT operations and resources.
- Created user accounts, assigned access rights and privileges according to user roles within the organization.
- Developed data security and disaster recovery procedures.
- Procured IT resources for strategic and operational computing requirements.
- Assessed data processing proposals and requirements to determine project feasibility.
- Evaluated organization's technology to recommend upgrades for hardware and software.
- Analyzed workflows and established priorities for daily operations.
- Met with stakeholders to collaborate and resolve problems.
- Maintained knowledge of advances in information technology systems and applications.
- Met with users, vendors and technicians to determine computing requirements.
- Controlled operational IT budget and expenditures within department parameters.
- Created centralized management capability by integrating warehouse management software applications.
- Managed backup, user account and helpdesk systems.
- Provided company users with tech support for IT problems and account maintenance.
- Examined metrics and prepared IT project progress reports.
ICT LECTURER (PART TIME)
GEORGE BENSON UNIVERSITY COLLEGE
KALOMO
01.2023 - 12.2023
- Evaluated student performance through tests, quizzes, presentations, projects, or other assessments.
- Assigned grades based upon student performance in class assignments and exams.
- Involved in departmental activities such as curriculum development, faculty meetings, advising sessions.
- Collaborated with colleagues to develop innovative teaching methods to engage students.
- Provided guidance to students on course selection, career planning, and other educational matters.
- Developed syllabi, lesson plans and lecture materials for courses taught.
- Delivered lectures to undergraduate and graduate classes of varying sizes.
- Advised students on their academic progress and career goals.
- Created a positive learning environment by actively engaging with all students during class time.
- Facilitated discussion forums among students on topics related to course material.
- Supervised independent studies conducted by individual students or small groups of students.
- Mentored graduate students with their research projects and dissertations.
- Utilized diverse teaching methods, lectures, presentations, and class activities to deliver curriculum.
- Selected innovative teaching methods to deliver course content.
- Created instructional and lecture plans for classes in compliance with course objectives.
- Designed and delivered engaging lectures to undergraduate and postgraduate students, ensuring alignment with curriculum objectives.
- Delivered course lectures using modern technology to enhance student comprehension.
- Explained concepts through variety of methods, utilizing visual aids and analogies for key material.
- Engaged in scholarly research, contributing to the academic community through publications in peer-reviewed journals.
ICT LECTURER | TEACHER
MINISTRY OF EDUCATION
LUSAKA
10.2013 - 10.2022
- Maintained a safe and orderly learning environment for all students.
- Utilized technology such as interactive whiteboards and online resources to enhance instruction.
- Utilized technology-based learning tools to enhance classroom instruction.
- Established positive relationships with parents to ensure effective communication regarding student progress and well-being.
- Encouraged critical thinking skills and problem solving strategies among students.
- Created meaningful projects that allowed students to apply their knowledge in real world situations.
- Developed and implemented lesson plans based on curriculum objectives.
- Enforced school rules and regulations in order to maintain an appropriate learning environment for all students.
- Provided individualized instruction to meet the needs of all students.
- Supervised after school activities such as clubs or sports teams.
- Assessed student performance through tests, quizzes and other assessments.
- Participated in professional development workshops related to teaching methods or curriculum changes.
- Collaborated with colleagues to plan lessons that integrate various subject areas into a cohesive unit of study.
- Planned field trips to enrich students' educational experiences outside of the traditional classroom setting.
- Monitored student behavior in classrooms, hallways, cafeteria, playgrounds.
- Instructed students in academic subjects such as math, science, language arts, social studies, and history.
- Built and strengthened positive relationships with students, parents, and teaching staff.
- Managed student behavior in classroom by establishing and enforcing rules and procedures.
- Implemented behavior management strategies to maintain classroom discipline.
- Created and enforced child-based, hands-on curriculum to promote student interest and receptive learning.
- Prepared and maintained classroom environments appropriate for student learning and physical, social and emotional development.
- Created lesson plans and chose supporting materials to promote positive learning experiences.
- Engaged students through lecture and discussion, increasing classroom interaction to build inclusive learning environment.
- Received recognition for contributions to innovative concepts in classroom instruction.
- Used videos, lectures and moderated discussions to engage students during class.
- Conquered challenges of working with highly diverse student population to attain exceptional student achievement.
- Identified and documented learning achievements by reporting outcomes, performance information and program adjustments used to boost comprehension.
- Participated in workshops, trainings and conferences to improve educational skills.
IT FIELD ENGINEER
NU LINK TELECOMMUNICATION (PART TIME)
LUSAKA
01.2019 - 12.2020
- Assessed customer requirements to develop customized solutions that best meet their needs.
- Identified areas for improvement in existing processes or procedures related to field engineering operations.
- Performed maintenance activities on existing networks including patching, upgrading firmware, and replacing components.
- Installed and configured network hardware, software, and cabling for customers.
- Managed a team of field engineers responsible for installations at customer sites.
- Provided technical support to customers via phone, email, and onsite visits.
- Troubleshooted customer networking issues with remote access tools.
- Prepared reports summarizing project status updates for stakeholders.
- Identified root cause and delivered recommendations to alleviate future issues and failures.
- Integrated and debugged technology in preparation for massive overhaul of network.
- Provided positive customer support training experience upon project completion.
- Conducted quality assurance checks to maintain the high quality of workmanship.
- Analyzed and resolved technical issues encountered in the field promptly.
Education
MASTER OF ENGINEERING IN COMPUTER COMMUNICATIONS - Information and Communication Technology
UNIVERSITY OF ZAMBIA
LUSAKA05-2025
BA. INFORMATION AND COMMUNICATION TECHNOLOGY - Information and Communication Technology
INFORMATION AND COMMUNIVCATION UNIVERSITY
LUSAKA10-2020
High School Diploma -
THE KAMWALA HIGH SCHOOL
LUSAKA12-2006
MUMUNI BASIC SCHOOL
LUSAKA12-2003
MUMUNI PRIMARY SCHOOL
LUSAKA12-2001
Skills
- Content management systems
- Big data analytics
- Remote Access technologies
- Help desk management
- Machine learning
- IT procurement
- Internet of things
- Incident response
- Storage area networks
- Software licensing
- Data center operations
- E-commerce solutions
- Web development
- IT risk management
- Network security
- IT compliance
- Digital transformation
- Data privacy regulations
- Customer support management
- Hardware troubleshooting
- IT budgeting
- Network administration
- Email administration
- IT service management
- Telecommunications management
- IT strategy development
- Disaster recovery planning
- Server management
- Information security
- Virtualization technologies
- Document management
- Mobile application development
- Search engine optimization
- IT asset management
Certification
- CISCO IT Essentials
- CISCO Introduction to IoT
- CISCO Introduction to Cybersecurity
- Get Connected
- Digital Skills foundation
Languages
Nyanja
First Language
English
Proficient (C2)
C2
Bemba
Advanced (C1)
C1
Kaonde
Elementary (A2)
A2
Tonga
Elementary (A2)
A2
Lozi
Elementary (A2)
A2
References
References available upon request.
Timeline
ICT LECTURER (PART TIME)
GEORGE BENSON UNIVERSITY COLLEGE
01.2023 - 12.2023
SENIOR ICT OFFICER
SMART ZAMBIA | MINISTRY OF GREEN ECONOMY AND ENVIRONMEMNT
10.2022 - Current
IT FIELD ENGINEER
NU LINK TELECOMMUNICATION (PART TIME)
01.2019 - 12.2020
ICT LECTURER | TEACHER
MINISTRY OF EDUCATION
10.2013 - 10.2022
MASTER OF ENGINEERING IN COMPUTER COMMUNICATIONS - Information and Communication Technology
UNIVERSITY OF ZAMBIA
BA. INFORMATION AND COMMUNICATION TECHNOLOGY - Information and Communication Technology
INFORMATION AND COMMUNIVCATION UNIVERSITY
High School Diploma -
THE KAMWALA HIGH SCHOOL
MUMUNI BASIC SCHOOL
MUMUNI PRIMARY SCHOOL
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