JABULANI MATANDA
Lusaka
Summary
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
6
6
years of professional experience
Work History
IT Specialist
ISON XPERIENCES BPO
Lusaka
12.2021 - 04.2023
- Responded to customer inquiries, complaints and requests in a timely manner.
- Assisted customers with product selection and troubleshooting issues.
- Resolved customer complaints quickly and efficiently.
- Utilized various software applications to log customer information and issue resolution.
- Identified opportunities for improvement in customer service processes.
- Collaborated with other departments to ensure excellent customer experience.
- Tracked customer orders from start to finish using order management systems.
- Answered, screened and processed high volume of calls daily with call management system and web-based communications.
- Managed customer expectations by clarifying needs, identifying options and recommending products and services.
IT Specialist
RawLeh
Lusaka
02.2020 - 09.2021
- Assisted in the implementation of new technologies and systems to improve efficiency.
- Conducted regular maintenance checks on computers, servers, and other IT equipment.
- Provided technical support for users experiencing hardware or software issues.
- Created user accounts, set up permissions, and monitored system security.
- Implemented backup procedures to ensure data integrity and availability.
- Installed operating systems, applications, patches, updates. as needed.
- Investigated system errors to determine root cause of issue and implement solutions accordingly.
- Developed documentation related to IT policies, processes, standards.
- Trained end users on how to use new systems and technologies effectively.
Brand Ambassador
Vodafone Zambia
Lusaka
04.2017 - 11.2018
- Developed and executed brand awareness campaigns to increase customer engagement.
- Organized promotional events to introduce new products and services to the public.
- Engaged customers through social media platforms to create a sense of community around the brand.
- Gathered customer feedback for product development purposes.
- Provided detailed reports on promotional activities and sales results.
- Attended trade shows, conferences, and other marketing events as a representative of the company.
- Distributed flyers, brochures, and other materials at promotional events.
- Coordinated with internal teams to ensure all tasks related to brand ambassador duties were completed accurately.
- Built relationships and personalized future client development opportunities by collecting customer data.
Education
Certificate - CyberOps
Evelyn Hone College
08-2022
Computer Science
Evelyn Hone College
Lusaka07-2020
Certificate - CCNA (Cisco Networks)
Evelyn Hone College
Lusaka12-2019
Skills
- Troubleshooting And Diagnostics
- Application Installations
- Help Desk Operations
- Operating System Management
- Helpdesk Services
- Desktop Technical Support
- Maintenance And Repair
- Customer Relations
- Technical Communication
- Network Maintenance
References
References available upon request.
Timeline
IT Specialist
ISON XPERIENCES BPO
12.2021 - 04.2023
IT Specialist
RawLeh
02.2020 - 09.2021
Brand Ambassador
Vodafone Zambia
04.2017 - 11.2018
Certificate - CyberOps
Evelyn Hone College
Computer Science
Evelyn Hone College
Certificate - CCNA (Cisco Networks)
Evelyn Hone College
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