JACK KAPANDA SICHELA
Lusaka
Summary
To enhance my professional skills, capabilities and knowledge in an organization which recognizes the value of hard work and trusts me with responsibilities and challenges.
Lastly am a Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Highly motivated Sales Coordinator with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service.
Overview
15
15
years of professional experience
Work History
Sales & Marketing Coordinator
Yango Africa -Yandex.ru
03.2022 - Current
- Compiled client profiles and entered information into operating system.
- Coordinate sales Team in Zambia ,Ghana ,Namibia ,Uganda and Kenya since March 2022
- Handled customer inquiries by staying up-to-date on market and industry trends and finding unique solutions to issues.
- Reduced errors during sales and service processes by devising and deploying template responses.
- Kept detailed records of sales and customer information in CRM software, updating database regularly to maintain top-notch service.
- Provided leadership, guidance and direction to sales team members, offering assistance with any need at any time.
- Developed and enforced policies and procedures for compliance with company policies.
- Implemented marketing strategies to generate leads and increase sales revenue.
- Conducted supplier risk evaluations and assisted with regulatory inspections.
- Monitored daily sales performance and provided feedback to each team member.
- Developed and implemented incentive programs to increase sales and customer loyalty.
- Supported sales staff by providing market trends, account analyses and new product information.
- Trained and coached sales team members on best practices for customer service and sales techniques.
- Collaborated with sales and marketing teams to coordinate promotional activities.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Generated new sales leads to achieve and exceed monthly sales goals.
- Attended monthly sales meetings and quarterly sales trainings.
- Contributed to event marketing, sales and brand promotion
- Developed and maintained strong working relationships with professionals within assigned territory
- Met with customers to discuss and ascertain needs, tailor solutions and close deals
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing
Research Coordinator
Rural And Urban Development Initiative -RUDI
01.2018 - 03.2022
- Development Research and business development
- Responsible to work with the community and research
- Data collection, report writing, ,
- Monitoring and Evaluation
- Link with other NGO representative
- Collected, evaluated, and modeled collected data.
- Worked with principal investigator and sponsors to facilitate daily trial activities and comply with research protocols.
- Participated in initiation visits and investigator meetings, implementing trials in accordance with study timelines and budgets.
- Prepared documents, reports and presentations detailing results and conclusions.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Learned and adapted quickly to new technology and software applications.
- Conducted field research, collecting samples and documenting data.
- Collected data and followed research protocols, operations manuals, and case report form requirements.
- Oversaw research projects focused on with teams of up to [100] members and budgets of $12000 or more per week
sales Personnel
Atlas Mara Bank
11.2017 - 12.2018
- Promotion and, Selling the bank products
- Client advisory
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
- Gained strong leadership skills by managing projects from start to finish.
- Worked effectively in fast-paced environments.
- Gained extensive knowledge in data entry, analysis and reporting.
- Identified issues, analyzed information and provided solutions to problems.
- Proved successful working within tight deadlines and a fast-paced environment.
Operations Manager
Yehtech Security Solutions
01.2013 - 01.2017
- Job
- Duties include
- Running all business for the company
- And research for more business
Promotion and Marketing Manager
Netsim Solutions Limited
01.2014 - 01.2016
- Marketing
- Promotions
- Advertising
- Sales of IT products
Accounts Assistant
In-Service Training Trust
01.2008 - 01.2012
- Bank reconciliation
- Payroll
- Cash book
- Stores
- Budgets for projects
- Maintained accurate and complete documentation to facilitate accounting and filing functions.
- Used accounting software to prepare weekly and monthly financial reports.
- Communicated and resolved disputes with clients regarding outstanding invoices, payments and adjustments.
- Analyzed financial discrepancies and provided solutions for accurate financial records.
- Checked general ledger entries to increase accuracy, prevent significant errors and identify adjustments.
- Assisted management with annual expense plans to strategically track income or revenue.
- Completed payroll functions to facilitate accurate and prompt staff payments.
- Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
- Completed financial reports, providing insight into performance, operations and cash flow.
- Coordinated with external auditors to resolve discrepancies.
- Processed credit card payments and reconciled credit card statements for accuracy in accounting process.
Education
MBA - Strategic management
2023
Bachelor of Arts - Adult Education And Civic Education
The University of Zambia
Lusaka, 092020
Counselling - undefined
University of Zambia
2020
Monitoring and Evaluation Counselling Association of Zambia - undefined
2019
Zica accounts - undefined
The University of Zambia
2009
Skills
- Excellent communication skills Excellent public Relation skill
- Different set of soft skills in computer and IT Microsoft Myob
- Payroll software's
- Accounts skills
- Marketing and Business development
- Research and Data analysis
- Sales Coordinator
- Training And Capacity Building
- Microsoft package
- M&E
- HR
- Community Organization
- Budgeting
- B2C sales
- Sales coaching
- Sales experience
- Sales goals
- Sales forecasting
Accomplishments
- Malama Christopher Kapanda - "Rural and Urban development Initiative "
- Board Chairman
- Iddrzambia@gmail.com 0971872722
- Wellington Chuulu Matimba - "Netsim Solutions limited "
- Director 0966755334
- Susan Temba Zeko - "Family health International
- Zambia "
- Administration Officer
- Susanzeko@yahoo.com 0977802044
- Ms Zulu - "University of Zambia "
- Lecturer +260
Additional Information
- 5561 Kaleya road kalundu lusaka, Zambia
Timeline
Sales & Marketing Coordinator
Yango Africa -Yandex.ru
03.2022 - Current
Research Coordinator
Rural And Urban Development Initiative -RUDI
01.2018 - 03.2022
sales Personnel
Atlas Mara Bank
11.2017 - 12.2018
Promotion and Marketing Manager
Netsim Solutions Limited
01.2014 - 01.2016
Operations Manager
Yehtech Security Solutions
01.2013 - 01.2017
Accounts Assistant
In-Service Training Trust
01.2008 - 01.2012
MBA - Strategic management
Bachelor of Arts - Adult Education And Civic Education
The University of Zambia
Counselling - undefined
University of Zambia
Monitoring and Evaluation Counselling Association of Zambia - undefined
Zica accounts - undefined
The University of Zambia
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