JACKSON MUNTETE
Mufulira
Summary
Accomplished hospitality professional with extensive expertise in hotel operational management and customer service. Demonstrates strong leadership and proactive management skills, enhancing customer satisfaction and retention through strategic planning and efficient time management. Proven track record in financial budgeting, marketing campaign execution, and supplier relationship maintenance, ensuring seamless operations across departments. Adept at menu creation and pricing, event coordination, and staff training, fostering a collaborative team environment. Committed to maintaining high standards of health and safety compliance while driving business growth through innovative guest engagement strategies.
Dedicated hotel management professional with background running successful hospitality establishments. Leads by example to deliver faultless customer service across hotel departments. Demonstrates exceptional planning, organisation and leadership abilities to maintain smooth-running, cost-effective hotel services.
Overview
6
6
years of professional experience
7
7
years of post-secondary education
Work history
Hotel manager
DA VINCI MOTEL
Mufulira, Copperbelt
03.2023 - Current
- Negotiated favourable contracts with vendors, reduced operational costs.
- Streamlined check-in procedures with innovative technology integration.
- Responded promptly to customer complaints ensuring swift resolution and customer retention.
- Maintained compliance with health and safety regulations within the premises.
- Improved guest satisfaction by implementing new concierge services.
- Led team to deliver exceptional customer service for enhanced reputation.
- Managed hotel restaurant operations, elevated dining experience.
- Developed comprehensive staff training programmes for improved efficiency.
- Organised successful corporate events with meticulous attention to detail.
- Prioritised guests' needs, elevated overall satisfaction levels.
- Coordinated front desk operations, ensured smooth guest experiences.
- Assisted in marketing campaigns to increase hotel visibility.
- Conducted regular property inspections to maintain high standards of cleanliness and repair.
- Investigated negative reviews and took corrective action enhancing future guest experiences.
- Directed staff schedules and rosters, optimising workforce efficiency.
- Handled guest complaints to protect brand reputation.
- Recruited and onboarded new staff to meet performance standards.
- Stored cash floats and delivered secure banking procedures.
- Oversaw inventory and stock management, optimising levels for operational continuity.
- Led by example, embodying positive work ethic and motivating staff for peak performance.
- Coordinated staff training sessions, enhancing team competencies and service standards.
- Oversaw front desk operations and trained team to handle high volume work with professionalism and accuracy.
- Managed hotel budgets through careful planning and business strategy.
- Organised services and allocated resources for conferences, charitable events and private gatherings.
- Executed comprehensive internal audits; highlighted areas requiring action.
- Efficiently managed payroll processing tasks, avoiding errors.
- Devised strategies for risk management, minimising potential losses.
- Facilitated company-wide budget meetings; achieved consensus on fiscal strategy.
- Managed financial reporting processes resulting in enhanced transparency.
- Led tax compliance initiatives to ensure regulatory alignment.
- Completed detailed profit and loss analysis; identified improvement areas.
- Handled complex account reconciliations; ensured consistency in records.
- Managed financial updates, watch lists and insurance files.
- Compiled financial data for business forecasting and budgeting.
- Implemented HR policies and procedures for legal compliance.
- Handled grievance procedures in line with employment law regulations.
- Administered payroll operations ensuring timely and accurate payments.
- Negotiated beneficial terms with benefit providers, ensured cost-effective packages.
- Addressed employee conflicts, following corporate procedures for timely resolution.
- Reviewed and renewed company policies, ensuring strict legal compliance across all business activities.
- Implemented effective sales tactics, ensuring steady revenue flow.
- Oversaw daily operations of the sales department, promoting efficiency.
- Managed the budget allocation for optimised campaign performance.
- Devised pricing strategies which boosted profitability without sacrificing quality.
- Cultivated strong client relationships for sustained business growth.
- Developed comprehensive marketing plans, enhancing brand visibility.
- Monitored and reported on competitor and customer activity, industry trends and market developments to inform sales and marketing strategy.
- Enhanced online presence, rebranding company website and social media to capture more leads.
MANAGER
LA THUCHI RIZORT
Kalulushi, Copperbelt
09.2021 - 01.2023
- Negotiated contracts with vendors, achieved best possible terms for the resort.
- Managed crises effectively-guaranteed minimal disruption in services.
- Facilitated staff training programmes that improved service quality.
- Developed marketing strategies that increased brand exposure and visibility.
- Updated policies as necessary, maintained compliance with industry regulations.
- Supervised the maintenance works, ensured facilities are in excellent condition at all times.
- Managed bookings, resulted in maximised occupancy rates.
- Collaborated with different departments to establish effective communication and coordination.
- Resolved customer complaints promptly, ensured customer retention and loyalty.
- Managed customer service interactions, addressing concerns and preserving positive experiences.
- Coordinated marketing initiatives, contributing to increased patronage and revenue.
- Coached front of house teams in delivering smooth, professional reception services.
- Efficiently managed payroll processing tasks, avoiding errors.
- Prepared monthly and yearly balance sheets, ensuring accuracy.
- Led tax compliance initiatives to ensure regulatory alignment.
- Generated accurate financial reports using advanced software tools.
- Reviewed and reconciled ledgers to maintain integrity of financial data.
- Reviewed job descriptions periodically, kept them abreast of current roles.
- Updated company's HRIS system to optimise data access and reporting capabilities.
- Coordinated employee engagement initiatives for improved staff morale.
- Performed exit interviews, gaining useful insights to improve employee retention rates.
- Reviewed and renewed company policies, ensuring strict legal compliance across all business activities.
HOETL MANAGER
HEEMPARK ILAND
Kalulushi, Copperbelt
01.2019 - 08.2021
- Facilitated staff training programmes that improved service quality.
- Conducted regular meetings with staff to discuss performance feedback and improvement plans.
- Organised special events which increased guest engagement and satisfaction.
- Enhanced guest satisfaction by overseeing all resort operations and ensuring high standards.
- Managed key stakeholder relationships for smoother project completion.
- Led company-wide restructuring to streamline operations.
- Oversaw all aspects of daily operations, ensuring smooth running of the organisation.
- Improved cash flow through meticulous accounts receivable management.
- Completed detailed profit and loss analysis; identified improvement areas.
- Ensured timely invoice payments with diligent follow-ups.
- Performed thorough expenditure t
- Executed comprehensive internal audits; highlighted areas requiring action.
- Achieved streamlined operations by implementing efficient accounting systems.
- Generated accurate financial reports using advanced software tools.
- Prepared monthly and yearly balance sheets, ensuring accuracy.
- Led tax compliance initiatives to ensure regulatory alignment.
- Handled complex account reconciliations; ensured consistency in records.
- Efficiently managed payroll processing tasks, avoiding errors.
- Organised and carried out month-end, quarterly and year-end processes.
- Advised management on financial details related to business operations, inventory levels and budgets.
- Analysed budgets and financial projections for accurate reporting of company performance.
- Successfully negotiated contracts with suppliers to reduce costs.
- Negotiated contracts with vendors, achieved best possible terms for the resort.
Education
SECONDARY DIPLOMA - MATHEMATICS
NKANA COLLEGE OF EDUCATION
Kitwe, Copperbelt 01.2017 - 10.2019
BUSINESS - MANAGEMENT
PAVIZA SJILLS TRAINING CENTRE
Livingstone, Southern Province 01.2017 - 12.2020
FIRST AID - SAFETY
BETTER CHOICE INTITUTION
Mufulira, Copperbelt 07.2024 - 08.2024
Skills
- Hospitality law knowledge
- Customer satisfaction enhancement
- Supplier relationship maintenance
- Property maintenance understanding
- Marketing campaign execution
- Menu creation and pricing
- Proactive leadership
- Efficient time management
- Financial budgeting
- Food and beverage operations
- Room booking software proficiency
- Recruitment and hiring procedures
- Financial reporting
- Social media marketing
- Hotel inventory management
- Strong leadership
- Complaint handling
- Event coordination
- Staff management
- Basic accounting principles
- Food and beverage knowledge
- Customer retention
- Team training
- Sales aptitude
- Guest relations
- Supply chain coordination
- Negotiation techniques
- Customer relations
- Conflict management
- Staff training
- Microsoft Office Suite
- Operations management
- Staff leadership
- Team oversight
- Housekeeping management
- Point of sale knowledge
- Facility maintenance inspections
- Customer relations expertise
- Production facility stock control
- Front desk operations
- Change implementation
- Inter-departmental coordination
- Guest engagement strategies
- Service coordination
- Team engagement
- Budgeting expertise
- Staff motivation
- Health and Safety Compliance
- Hotel operational management
- Customer Service
- Interpersonal communication
- Public speaking
- Attention to Detail
- Strategic planning
- Leadership
- Resourcefulness
- Inventory management
Languages
English
Fluent
CHIBEMBA
Fluent
CHICHEWA (NYANJA)
Advanced
References
References available upon request.
Work availability
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
FIRST AID - SAFETY
BETTER CHOICE INTITUTION
07.2024 - 08.2024
Hotel manager
DA VINCI MOTEL
03.2023 - Current
MANAGER
LA THUCHI RIZORT
09.2021 - 01.2023
HOETL MANAGER
HEEMPARK ILAND
01.2019 - 08.2021
SECONDARY DIPLOMA - MATHEMATICS
NKANA COLLEGE OF EDUCATION
01.2017 - 10.2019
BUSINESS - MANAGEMENT
PAVIZA SJILLS TRAINING CENTRE
01.2017 - 12.2020
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