JACKSON FIXTOR MULANDU
MANSA,MANSA
Summary
Results-driven, ambitious and competitive business leader focused on transformative leadership and continuous improvement to drive growth and maximise profits. Tenacious executive ready to take on challenging role, meet goals and surpass expectations. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Skilled Branch Manager with demonstrated success in coordinating team and financial activities. Friendly and adaptable professional with remarkable leadership and program management skills.
Overview
9
9
years of professional experience
3
3
years of post-secondary education
Work history
BRANCH MANAGER
GOODFELLOW FINANCE LIMITED
Mansa, Luapula Province
2021.03 - Current
- Facilitated smooth running of branch operations by verifying consistent compliance with standard operating procedures.
- Boosted branch sales by developing and deepening customer loyalty through incentive programmes.
- Interviewed and hired talented individuals with top-level strengths, improving overall talent and skills set for organisation.
- Oversaw all aspects of branch management, including sales, revenue and policy enforcement.
- Uncovered and resolved strategic and tactical issues impacting sales management and business operations.
- Performed monthly and quarterly employee performance appraisals.
- Worked with regional managers on start-up, development and growth of new branches.
- Oversaw approval of loans, lines of credit and other fiscal plans.
- Prepared financial statements and analysis for branch.
- Maintained detailed records of branch office activities.
- Collaborated with district manager to set performance standards.
- Devised advertising, marketing and growth campaigns in collaboration with other managers.
- Ensured compliance with company policies, maintaining ethical standards.
- Oversaw recruitment process, ensuring selection of competent staff members.
- Provided excellent customer service, securing client loyalty.
- Developed and implemented strategies for increased customer satisfaction.
- Built partnerships with local businesses fostering community relations.
- Reviewed and analysed sales data to identify growth opportunities.
- Improved branch productivity by implementing efficient work schedules.
LOAN OFFICER
GOODFELLOW FINANCE LIMITED
Mansa, Luapula Province
2017.09 - 2021.03
- Reviewed and edited loan agreements, maintaining efficiency and accuracy.
- Submitted loan applications to underwriter for verification and recommendations.
- Successfully closed average of 500 loans per month.
- Maintained strict confidentiality of bank records and client information.
Education
Bachelor of Business Administration - BUSINESS
INFORMATION AND COMMUNICATIONS UNITVERSITY
ZAMBIA 2020.01 -
JUNIOR SECONDARY SCHOOL DIPLOMA - ENGLISH AND HISTORY
DAVID LIVINGSTONE COLLECGE OF EDUCATION
ZAMBIA 2012.01 - 2014.12
Skills
- Accurate cash handling
- Customer service awareness
- Reporting and documentation
- Proficient in MS Office
- Team player
- People-oriented
- Analytical
- Multi-tasking ability
- Goal-orientated
Languages
English
Fluent
Bemba
Upper intermediate
Kaonde
Fluent
Nyanja
Fluent
Tonga
Upper intermediate
References
Mr. Victor Kalala
The Human Resource Manager
Goodfellow Finance Limited
Mobile: 0979948962
Email: victor@goodfellow.co.zm
Timeline
BRANCH MANAGER
GOODFELLOW FINANCE LIMITED
2021.03 - Current
Bachelor of Business Administration - BUSINESS
INFORMATION AND COMMUNICATIONS UNITVERSITY
2020.01 -
LOAN OFFICER
GOODFELLOW FINANCE LIMITED
2017.09 - 2021.03
JUNIOR SECONDARY SCHOOL DIPLOMA - ENGLISH AND HISTORY
DAVID LIVINGSTONE COLLECGE OF EDUCATION
2012.01 - 2014.12