JACOB MALICHUPA
Lusaka
Summary
Am a self motivated hardworking individual with a keen eye for detail with strong work ethics Electrical Engineer and passionate job seeker with a good analytical mindset, creative problem solving, team building spirit and good communication skills eager to secure entry-level Electrical Engineering position. Ready to help team achieve company goals.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Sales and Marketing Assistant
Radian Stores Limited
01.2016 - 08.2017
- Boosted sales revenue by developing and implementing targeted marketing strategies.
- Enhanced client relationships through regular communication, addressing concerns, and providing prompt solutions.
- Contributed to product development based on customer feedback analysis, leading to enhanced offerings tailored towards specific buyer needs.
- Monitored customer reviews and responded promptly to negative feedback, demonstrating commitment to customer satisfaction and maintaining a positive brand image.
- Assisted call-in customers with questions and orders.
- Conducted basic market research to identify customer needs.
- Demonstrated products to customers, answered questions, and redirected objectives to positive features.
- Demonstrated willingness and interest in learning new tasks and skills.
- Sat in on sales team trainings to learn successful selling tactics and persuasion techniques.
- Established lasting customer relationships using active listening and problem-solving skills.
- Maintained confidentiality of customer and business information to prevent data breaches.
- Conducted primary and secondary research to better understand customer needs and behaviors.
- Shadowed team members to learn problem-solving and best practices in customer service.
Education
Electrical And Electronics Engineering - Power Systems
Mulungushi University
Kabwe 11.2023
O-Level Certificate -
St Paul’s Secondary Mulungushi
Kapiri 01.2015
Skills
- Effective negotiation
- Adaptability
- Flexibility
- Excellent teamwork
- Customer relationship management
- Time management
- Ability to meet targets and deadlines
- Analytical thinking
- Creative problem-solving
- Marketing skills
- Excellent communication and interpersonal skills
- Good presentation skills
- Project management
- Sales forecasting
- Customer Service
- Microsoft Office Suite
- Circuit design
- Matlab/ proteus 8 professional
- AutoCAD Electrical
- Engineering skills
- Supervisory skills
- Attention to Details
- Ability to establish and maintain healthy working relationships with people at work
Certification
GRADUATE ENGINEER -The Engineering institute of Zambia (EIZ).
EIZ NO : 669169030320187
DRIVERS LICENSE- The Road Transport and Safety Agency (RTSA).
Languages
English
Bilingual or Proficient (C2)
Bemba
Bilingual or Proficient (C2)
Nyanja
Bilingual or Proficient (C2)
References
-Eng G. Tembo- Mulungushi University
HOD ENGINEERING DEPARTMENT
Gtembo@mu.edu.zm
+260 950017029
-Eng. Goodson Masheka-Mulungushi University
VICE HOD ENGINEERING DEPARTMENT
+260 977705755
-Eng. Luckson Simukonda-Mulungushi University
ENGINEERING LECTURER
+260962127180
Timeline
Sales and Marketing Assistant
Radian Stores Limited
01.2016 - 08.2017
Electrical And Electronics Engineering - Power Systems
Mulungushi University
O-Level Certificate -
St Paul’s Secondary Mulungushi
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