Summary
Work History
Education
Skills
Languages
Timeline
Generic

Jacqueline Nanyangwe

Lusaka,09

Summary

Adept at enhancing customer experiences through expert menu knowledge and exceptional service, honed at Zambia Institute for Tourism & Hospitality Studies. Excelled in team collaboration and customer relations, significantly contributing to a welcoming dining atmosphere. Mastered food and beverage service, ensuring guest satisfaction and repeat business.

Work History

Intern

Zambia Institute for Tourism & Hospitality Studies
09.2023 - 11.2023
  • Take and save food and drinks orders to guests
  • Proactively learn new seasonal foods and cocktail menus to provide guests with up-to-date information on menu an d specials
  • Greeting guests in a professional manner.
  • Preparing and laying tables in the restaurant area, and cleaning the tables up after customers have left.


Education

Associate of Arts - Hospitality Administration And Management

Dongwe International Center
Kalulushi, Zambia
12.2023

Skills

  • Customer Relation and service
  • Menu and Ingredient Memorization
  • Food and Beverage service
  • Product sales and promotions
  • Team and Collaboration
  • Professionalism and Etiquette

Languages

English
Native language
Bemba
Proficient
C2
Nyanja
Proficient
C2

Timeline

Intern

Zambia Institute for Tourism & Hospitality Studies
09.2023 - 11.2023

Associate of Arts - Hospitality Administration And Management

Dongwe International Center
Jacqueline Nanyangwe