Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Jacqueline Nanyangwe

Lusaka,09

Summary

Adept at enhancing customer experiences through expert menu knowledge and exceptional service, honed at Zambia Institute for Tourism & Hospitality Studies. Excelled in team collaboration and customer relations, significantly contributing to a welcoming dining atmosphere. Mastered food and beverage service, ensuring guest satisfaction and repeat business.

Overview

Work History

Intern

Zambia Institute for Tourism & Hospitality Studies
09.2023 - 11.2023
  • Take and save food and drinks orders to guests
  • Proactively learn new seasonal foods and cocktail menus to provide guests with up-to-date information on menu an d specials
  • Greeting guests in a professional manner.
  • Preparing and laying tables in the restaurant area, and cleaning the tables up after customers have left.


Education

Associate of Arts - Hospitality Administration And Management

Dongwe International Center
Kalulushi, Zambia
12.2023

Skills

  • Customer Relation and service
  • Menu and Ingredient Memorization
  • Food and Beverage service
  • Product sales and promotions
  • Team and Collaboration
  • Professionalism and Etiquette

Languages

English
Native language
Bemba
Proficient
C2
Nyanja
Proficient
C2

Timeline

Intern

Zambia Institute for Tourism & Hospitality Studies
09.2023 - 11.2023

Associate of Arts - Hospitality Administration And Management

Dongwe International Center
Jacqueline Nanyangwe