James Ignatius Zulu
Kitwe,Copperbelt
Summary
Over 11 years' experience as ICT Technician| IT Officer with office management skills, Exceptional ICT Help-desk skills, Extensive LAN, WAN, Hardware and software experience. Web designing, wide POS systems knowledge the first SST Installer in Zambia under FB.
Overview
12
12
years of professional experience
3
3
Certification
Work History
IT Officer (System and Network Administrator)
Fortune Retail Holdings Ltd
Lusaka
11.2016 - Current
- Managing IT for all Copperbelt Stores (Spur, Nandos, Ocean Basket, Breadcafe, Panarottis Pizza and Kitwe Regional Head office)
- Provide systems and POS software support for Lusaka, Chipata, Mazabuka and Copperbelt
- Trained staff on effective use of payment processing software and hardware.
- Managed daily operations of point-of-sale systems to ensure seamless transactions.
- Trained new employees on proper use of POS systems, ensuring smooth onboarding and integration into the team.
- Reduced downtime by proactively identifying potential issues and resolving them before they escalated.
- Conducted training sessions for staff on new technology implementations, increasing overall adoption rates and productivity levels.
- Monitored networks and network devices to resolve technical problems quickly.
- Administered network infrastructure to ensure optimal performance and security.
- Installed, configured and supported local area network (LAN), wide area network (WAN) and Internet system.
IT Manager
Benac Ltd
Lusaka
03.2020 - 07.2024
- Managing IT for 9 Stores (Debonairs, Steers and Bonjour) LAN Installation /WAN Support, Group Email (CPanel), POS Application Support, CCTV Management, Server Maintenance and Backup Solutions
- Reduced downtime by promptly addressing hardware and software issues, ensuring minimal impact on business operations.
- Coordinated IT operations activities to deliver smooth flow of daily business needs.
- Improved network efficiency by implementing new server configurations and optimizing system operations.
Telecom |IT Technician
Specialised Systems Ltd (Philips Zambia)
Lusaka
04.2016 - 11.2016
- Installation of Phone systems and troubleshooting PABX, IP Phones, Analog Phones.
- In charge of office automation Copperbelt region.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Installed and configured operating systems and applications to meet organizational needs.
- Diagnosed and resolved hardware and software issues, ensuring minimal downtime for users.
- Collaborated with cross-functional teams to design network solutions tailored to client needs.
- Verified service by re-programming circuits and alarms and conferring with team of engineers.
- Installed and maintained telecommunications systems to ensure optimal functionality.
Senior IT Technician
Infor-Tech Business Solution Ltd (Neelkanth Group)
Lusaka
08.2013 - 04.2016
- Installation/Repair of all Hardware Desktops and Laptop, MFP Printers Black & White/Colour.
- IT technician managing Indian High Commission ICT systems.
- Software Installation/Troubleshooting / Configuring of Desktops, Laptop and Servers. Routers, Switches, Cash Registers
- Maintained inventory of IT equipment, ensuring timely procurement of necessary resources.
- Trained new employees on IT protocols, improving onboarding efficiency and knowledge retention.
- Diagnosed and resolved hardware and software issues to ensure optimal system performance.
- Installed and configured operating systems and software applications for diverse user environments.
- Set up PCs, projectors, and microphones for use in video conferencing rooms.
- Provided remote technical support, resolving issues quickly without requiring onsite visits whenever possible.
- Delivered end-user training on various IT tools and platforms, promoting self-sufficiency among staff members.
- Configured systems according to prescribed software and hardware frameworks.
- Implemented data backup strategies to ensure business continuity during unforeseen events or disasters.
Education
Bachelor of Science - Information Technology
Atlantic International University
01.2017
Diploma - Information systems
Livingstone Institute of Business and Engineering Studies
01.2012
Skills
- Network Administration
- CCTV
- Systems Administration
- POS Systems
- Telecommunication
- Web Development
Certification
- Network Security Associate (NSE level 1&2)
- ICSI|CNSS, Cybersecurity- Cisco
- SFPC, Hardware - Cambridge
- CCNA - UNZA
- Information Security Awareness - Fortinet
Hobbies and Interests
- Reading
- Playing Soccer
- Watching Movies
Accomplishments
- One of the First Self Service Terminal (SST) Installer in Zambia by completing the Installation with accuracy and efficiency.
Timeline
IT Manager
Benac Ltd
03.2020 - 07.2024
IT Officer (System and Network Administrator)
Fortune Retail Holdings Ltd
11.2016 - Current
Telecom |IT Technician
Specialised Systems Ltd (Philips Zambia)
04.2016 - 11.2016
Senior IT Technician
Infor-Tech Business Solution Ltd (Neelkanth Group)
08.2013 - 04.2016
Bachelor of Science - Information Technology
Atlantic International University
Diploma - Information systems
Livingstone Institute of Business and Engineering Studies