Leadership
James Mishengo
ADMINISTRATOR / SOCIAL ECONOMIST
Lusaka,Lusaka
Summary
Focused and dynamic administrator with 10 years working experience and 8 years in hospital administration and management with demonstrated skills in interdepartmental coordination. Talented in strategic development, project management, budget creation,facility,fleet and facility management. Highly qualified to manage administrative operations at any level of an organization. I am a holder of two (2) MBA's. a generic MBA and an MBA Healthcare Management and Hospital Administration in India. i also hold a Bachelor of Arts Degree and Postgraduate Diploma.
My career objective is to seek and maintain a full-time position that offers professional challenges utilizing management skills, interpersonal skills and problem-solving skills.
Overview
10
10
years of professional experience
16
16
years of post-secondary education
4
4
Certificates
5
5
Languages
Work History
Hospital Administrator
Government of the Republic of Zambia
Lusaka, Zambia
06.2014 - Current
- Organizing, directing and coordinating all administrative services according to organizational policies and goals.
- Overseeing , fleet, security, equipment buildings in the Hospital
- Plan quartely budgets and establish departmental allocations for each operational area.
- Act as liaison among governing boards, medical staff and department heads.
- Developed procedures and strategies for quality assurance, patient services, departmental activities and public relations.
- Responded to inquiries from doctors, nurses and patients with accurate information.
- Keep records of expenses and monitor budgets while recommending opportunities for cost savings.
- Increase patient satisfaction scores by 80 % within 3 months of deployment to Mporokoso District Hospital.
- Direct day-to-day administrative and operational functions for a 150-bed facility, providing guidance and leadership to over 120 employees across more than 21 departments.
- Supervise a team of 40 administrative staff.
- Develop and update department goals and achievements throughout fiscal year.
Customer Service Representative
Mobile Telecommunications Network (MTN)
Lusaka, Zambia
01.2013 - 01.2014
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Provided primary customer support to internal and external customers.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests for products, services and company information.
- Provided information regarding charge accounts and loyalty programs.
Research Assistant
Jhpiego Zambia office
Lusaka, Zambia
02.2012 - 12.2012
- Gathered, arranged and corrected research data to create representative graphs and charts highlighting results for presentations.
- Validated data to check information accuracy and integrity while independently locating and correcting concerns.
- Evaluated potential subject participants to assess suitability for planned studies.
- Worked with principal investigators to coordinate qualitative research into the effectiveness of the male circumcision counseling package.
Education
MBA - General
Mulungushi University
Kabwe, Zambia 07.2016 - 12.2018
MBA - Healthcare Management And Administration
Dr. D. Y. Patil Vidyapeeth, Pune
India 07.2020 - 08.2022
Bachelor of Arts - Sociology And Economics
The University of Zambia
Lusaka 01.2006 - 08.2011
Postgraduate Diploma - Teaching Methodology
Kwame Nkrumah University
Kabwe, Zambia 07.2018 - 12.2019
School Certificate - School Certificate
Chingola High School
Chingola Zambia 01.1998 - 12.2002
ADVANCED DIPLOMA - PUBLIC FINANCIAL MANAGEMENT
INTERNATIONAL MONETARY FUND (IMF) ACADEMY
Washington DC 05.2022 - 05.2022
Skills
Operating Plans Development
Service Utilization Improvements
Budget Development
Verbal and Written Communication
Operational Records Maintenance
Policy and Program Development
Budget Planning
Employee Supervision
Time Management
Data Analysis
Employee Performance Evaluations
Decision Making
Performance Monitoring
Facility Oversight
Organizational Goal Development
Patient Care Assessment
Quality Assurance Controls
Compliance Advisory
Logistics Project Management
Problem Resolution
Resource Monitoring
Administrative Staff Supervision
Stakeholder Coordination
Facility Inspections
Affiliations
Zambia institute of of monitoring and evaluation
Software
Problem solving
Communication
Organisational
Planning
Decision making
Certification
Procurement and logistics
Timeline
ADVANCED DIPLOMA - PUBLIC FINANCIAL MANAGEMENT
INTERNATIONAL MONETARY FUND (IMF) ACADEMY
05.2022 - 05.2022
MBA - Healthcare Management And Administration
Dr. D. Y. Patil Vidyapeeth, Pune
07.2020 - 08.2022
Postgraduate Diploma - Teaching Methodology
Kwame Nkrumah University
07.2018 - 12.2019
MBA - General
Mulungushi University
07.2016 - 12.2018
Hospital Administrator
Government of the Republic of Zambia
06.2014 - Current
Customer Service Representative
Mobile Telecommunications Network (MTN)
01.2013 - 01.2014
Research Assistant
Jhpiego Zambia office
02.2012 - 12.2012
Bachelor of Arts - Sociology And Economics
The University of Zambia
01.2006 - 08.2011
School Certificate - School Certificate
Chingola High School
01.1998 - 12.2002