Summary
Overview
Work History
Education
Skills
References
Accomplishments
Affiliations
Certification
Timeline
Generic

JAMES MUMANGA

Lusaka

Summary

Dynamic and innovative Bachelor of Science graduate with a strong background in operations management, sales, underwriting, claims management, marketing, project coordination, and relationship/stakeholder management. Proven track record of driving business success through strategic sales initiatives, effective problem-solving, and comprehensive reinsurance management. Passionate about customer satisfaction and business sustainability, with a keen focus on continuous improvement and leadership development. Currently pursuing a Post Graduate Diploma in Business Management to further enhance skills in data analysis and business strategy. Experienced with team leadership, strategic planning, and operational management. Utilizes effective communication and organizational skills to drive project success with a track record of fostering productive work environments and achieving set goals.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Group Treaties and Actuarial Manager

Flagstone Reinsurance Brokers International
01.2025 - Current
  • Encultured a productive and engaged Team in the workplace .
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Controlled costs to keep business operating within budget and increase profits.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Improved safety procedures to create safe working conditions for workers.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
  • Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
  • Reduced operational costs through comprehensive process improvement initiatives and resource management.
  • Improved marketing to attract new customers and promote business.
  • Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
  • Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
  • Oversaw inventory management, optimizing stock levels, and reducing waste.
  • Enhanced team productivity by implementing agile methodologies, leading to more efficient project completion.
  • Implemented customer feedback mechanisms to gather insights, using this information to guide strategic planning and decision-making.
  • Achieved significant cost savings by renegotiating contracts with key vendors, without compromising service quality.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.

Technical and Actuarial Consultant

Gateway Reinsurance Brokers International
04.2024 - 12.2024
  • New Company Development (Zambia): Played a key role in the development of a new reinsurance brokerage in Zambia.
  • Operational & Strategic Setup (Zambia): Contributed to the establishment of the new brokerage by addressing statutory corporate matters, developing budgets and strategies, and supporting underwriting operations.
  • Financial Modeling & Assumption Management: Conducted feasibility studies and continuously updated actuarial assumptions, ensuring the accuracy and reliability of financial projections.
  • Underwriting Process Enhancement: Collaborated with underwriters, leveraging historical loss experience analysis to identify areas for improvement and strengthen underwriting processes.
  • Regulatory Compliance & Risk Mitigation: Researched and assessed regulatory requirements, proactively identifying potential compliance issues and developing effective corrective action plans to mitigate risks.
  • Capital Management Optimization: Analyzed insurer risk profiles and recommended strategic investment solutions to optimize capital management.

Underwriting Manager

United Life Assurance Limited
04.2023 - 03.2024
  • Strategy development: Coming up with a roadmap for the company to follow for short term and long term. Also tracks the achievement of this strategy with interventions where there are deviations. Tracking of the annual events calendar for the company.
  • Budgeting and tracking: Drafting a budget which includes sales projections for income purposes and further tracking if the budget is achieved and interventions where need be.
  • Marketing: Involved in the marketing activities of the company and also coming up with concepts that will market the company and further enhance the brand equity.
  • Product development: Ensuring that the company comes up with more products to offer to the market to diversify it’s income streams.
  • Stakeholder Management: Identify, maintain and report on stakeholder management initiatives (Broker Engagements and visits, Key Corporates visits, Reinsurance placements and performance and the media)
  • Developing of process flows: Ensuring that the company has clear process flows for each department and that it is able to have streamlined activities to ensure efficiencies.
  • Compliance Matters: Ensure compliance with the Regulator, Statutory compliance for the company.
  • Risk Management: Ensure that the Framework, Policies and procedures for risk management are in place and training of employees on same is duly carried out.
  • Design of Job Profiles: assist HR with the preparation of the job profiles and the appraisal tools for staff.
  • People Management: Recruitment of talent and the supervising and offering support and continuous development of the staff. Motivating and offering leadership to the staff for performance excellence.
  • Performance management: Conduct appraisals, performance awards and preparing report on the overall performance of the company
  • Ensured efficient workflow management by establishing clear priorities and monitoring progress regularly.
  • Championed ongoing education efforts by organizing seminars, workshops, or webinars to stay current on industry trends and advancements.

Operations Manager

United Health Insurance Limited
03.2022 - 03.2023
  • Oversaw the setting up and implementation of the transitioning of the book to another administrator.
  • Managed relationships with critical Stakeholders on Claims, Case management and Underwriting, Exco, Board and Shareholders.
  • Ensured managed performance of the book with regards to minimizing claims and maximizing revenues.
  • Managed relationships with external Stakeholders; Service Providers, Brokers, corporate groups, system providers and Regulator.
  • Ensured proper adherence to company values amongst team members.
  • Analyzed and managed all risk using a risk register.
  • Ensuring collections and allocations are done timeously
  • Authorized in new business acquisition and growth of membership.
  • Authorized claim processing and commitment.
  • Authorized development, implementation and managing of standard operating procedures.
  • Gained new business by identifying and exploiting opportunities in the local.
  • Authorized Corporate business proposal development, implementation, and management.
  • Managed policy renewals and amendments.

Underwriting Supervisor

United Health Insurance Limited
08.2021 - 02.2022
  • Participation in the Budget and Strategic Plan development and Implementation: Provide sales forecasting and income amounts for the company. Identify key strategic initiatives to be undertaken by the company to be able to meet it’s target for the year.
  • Product development: Participates in the development of new products and revision of the existing products in conjunction with market needs
  • Driving sales: Gains new business by identifying and exploiting opportunities in the local market by implementation of plans on a continuous basis and increasing profitability of existing product lines by encouraging clients to use added value services wherever possible.
  • Customer service provision: Courteous and professional attendance to telephonic and face to face queries from brokers or policy holders. Provides technical support and advice to internal and external clients.
  • Stakeholder management: Identify, maintain and report on stakeholder management initiatives (Broker Engagements and visits, Key Corporates visits, Reinsurance placements)
  • Training and development: identify training needs, arrange training and trainers.
  • Performance management: Conducting appraisals for the staff within the underwriting department.

Underwriter

United Health Insurance Limited
08.2019 - 08.2021
  • Driving Sales: responsible for attaining set sales targets for the branch. Coming up with strategies to achieve these sales including scheduling and attending presentations.
  • Policy opening: responsible to open policies for clients that would come to the branch.
  • Customer servicing: offering advice to clients who come to the branch to enquire about their policies. Cross selling to clients other products offered by the company if they had not yet had them.

Education

Diploma in Insurance - Insurance And Risk Management

Zambia College of Insurance And Pensions Trust
Lusaka
07-2026

Certificate in Insurance Agency-Non Life - Insurance And Risk Management

Zambia College of Pensions And Insurance Trust
Lusaka, Zambia
05-2025

Cert. - Data Science with Python

University of Cape Town
01.2020

BSc - Actuarial and Financial Mathematics

University of Pretoria
01.2018

Skills

  • Strategic Analysis & Business Acumen
  • Client & Stakeholder Engagement
  • Data Analysis & Reporting
  • Operational Excellence
  • Effective Communication
  • Leadership & Team Collaboration
  • Results-Oriented Approach
  • Complex Problem-solving
  • Staff training, development and management
  • Strategic planning
  • Operations management

References

Mzingaye, Ndlovu, Group Chief Operations Officer, +268 7602 6414, +2508 6000, United Holdings Limited

Accomplishments

  • United Holdings Limited, Quarter 3 Employee of the Quarter 2021
  • United Holdings Limited, Employee of the year 2021

Affiliations

  • Steering Committee
  • United Holdings Limited Compliance Committee 2023 Member

Certification

  • CPM - Certified Reinsurance Proffessional

Timeline

Group Treaties and Actuarial Manager

Flagstone Reinsurance Brokers International
01.2025 - Current

Technical and Actuarial Consultant

Gateway Reinsurance Brokers International
04.2024 - 12.2024

Underwriting Manager

United Life Assurance Limited
04.2023 - 03.2024

Operations Manager

United Health Insurance Limited
03.2022 - 03.2023

Underwriting Supervisor

United Health Insurance Limited
08.2021 - 02.2022

Underwriter

United Health Insurance Limited
08.2019 - 08.2021

Diploma in Insurance - Insurance And Risk Management

Zambia College of Insurance And Pensions Trust

Certificate in Insurance Agency-Non Life - Insurance And Risk Management

Zambia College of Pensions And Insurance Trust

Cert. - Data Science with Python

University of Cape Town

BSc - Actuarial and Financial Mathematics

University of Pretoria

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