Jane Chiseyengi Daka
Kitwe,Zambia
Summary
Results-driven banking professional with over 15 years of progressive experience in retail banking, agency banking, customer relationship management, digital sales, and client retention within the banking sector. Proven ability to drive revenue growth, manage strategic client relationships, increase digital and transactional product adoption, and deliver exceptional customer service. Experienced in sales strategy execution, portfolio management, merchant and agent acquisition, and cross-functional stakeholder engagement. Strong understanding of banking operations, customer needs analysis, and profitability management. Currently pursuing an MBA in Marketing to strengthen expertise in strategic marketing, transactional banking, and customer relationship management.
Offering strong organisational and interpersonal skills, combined with keen ability to manage schedules and coordinate tasks. Knowledgeable about team collaboration, problem-solving, and maintaining relationships with stakeholders. Ready to use and develop communication, multitasking, and leadership skills in Cash Management specialist role.
Overview
15
15
years of professional experience
Work history
Regional Coordinator – Agency Banking & Adoption
Zanaco Bank Plc
2022.06 - 2026.05
- Drive regional growth of digital and transactional banking channels by 10% year on year through recruitment and activation of Agents, and Digital Clients.
- Support revenue generation through execution of channel sales and onboarding strategies aligned with business targets.
- Manage end-to-end customer and merchant engagement to enhance customer experience and retention.
- Coordinate deployment, activation, and visibility of Xpress Agents and Merchant outlets across the region.
- Provide training, implementation support, and advisory services to agents, and clients on digital banking solutions.
- Monitor regional performance and implement strategies to improve adoption and profitability of digital channels.
- Work closely with internal stakeholders and vendors to maximize business opportunities and operational efficiency.
- Drive customer acquisition initiatives and ensure achievement of monthly sales and activation targets.
- Support execution of reward and engagement programs for agents and merchants to improve loyalty and performance.
- Key Responsibilities & Achievements
Regional Coordinator – Agency Banking & Adoption
Zanaco Bank Plc
2022.06 - 2026.05
- Drive regional growth of digital and transactional banking channels through recruitment and activation of Agents, Merchants, and Digital Clients.
- Support revenue generation through execution of channel sales and onboarding strategies aligned with business targets.
- Manage end-to-end customer and merchant engagement to enhance customer experience and retention.
- Coordinate deployment, activation, and visibility of Xpress Agents and Merchant outlets across the region.
- Provide training, implementation support, and advisory services to agents, merchants, and clients on digital banking solutions.
- Monitor regional performance and implement strategies to improve adoption and profitability of digital channels.
- Work closely with internal stakeholders and vendors to maximize business opportunities and operational efficiency.
- Drive customer acquisition initiatives and ensure achievement of monthly sales and activation targets.
- Support execution of reward and engagement programs for agents and merchants to improve loyalty and performance.
Regional Coordinator – Agency Banking & Adoption
Zanaco Bank Plc
2022.06 - 2026.05
- Drive regional growth of digital and transactional banking channels through recruitment and activation of Agents, Merchants, and Digital Clients.
- Support revenue generation through execution of channel sales and onboarding strategies aligned with business targets.
- Manage end-to-end customer and merchant engagement to enhance customer experience and retention.
- Coordinate deployment, activation, and visibility of Xpress Agents and Merchant outlets across the region.
- Provide training, implementation support, and advisory services to agents, merchants, and clients on digital banking solutions.
- Monitor regional performance and implement strategies to improve adoption and profitability of digital channels.
- Work closely with internal stakeholders and vendors to maximize business opportunities and operational efficiency.
- Drive customer acquisition initiatives and ensure achievement of monthly sales and activation targets.
- Support execution of reward and engagement programs for agents and merchants to improve loyalty and performance.
Acting Preferred Banker
Zanaco Bank Plc
2020.08 - 2022.01
- Managed and grew assigned Preferred Banking portfolio through proactive relationship management and solution-based selling.
- Identified customer financial needs and recommended suitable banking products and services to increase wallet share and customer satisfaction.
- Conducted financial analysis of clients’ assets, investments, transactions, and account portfolios to provide tailored banking solutions.
- Monitored portfolio performance against sales and revenue targets and implemented corrective strategies where necessary.
- Maintained strong customer relationships through regular engagement, customer contact plans, and service excellence.
- Conducted market research and identified opportunities to enhance revenue generation and customer retention.
- Delivered market insights and financial updates to clients to support informed financial decision-making.
- Key Responsibilities & Achievements
Acting Preferred Banker
Zanaco Bank Plc
2020.08 - 2022.01
- Managed and grew assigned Preferred Banking portfolio through proactive relationship management and solution-based selling.
- Identified customer financial needs and recommended suitable banking products and services to increase wallet share and customer satisfaction.
- Conducted financial analysis of clients’ assets, investments, transactions, and account portfolios to provide tailored banking solutions.
- Monitored portfolio performance against sales and revenue targets and implemented corrective strategies where necessary.
- Maintained strong customer relationships through regular engagement, customer contact plans, and service excellence.
- Conducted market research and identified opportunities to enhance revenue generation and customer retention.
- Delivered market insights and financial updates to clients to support informed financial decision-making.
Acting Preferred Banker
Zanaco Bank Plc
2020.08 - 2022.01
- Managed and grew assigned Preferred Banking portfolio through proactive relationship management and solution-based selling.
- Identified customer financial needs and recommended suitable banking products and services to increase wallet share and customer satisfaction.
- Conducted financial analysis of clients’ assets, investments, transactions, and account portfolios to provide tailored banking solutions.
- Monitored portfolio performance against sales and revenue targets and implemented corrective strategies where necessary.
- Maintained strong customer relationships through regular engagement, customer contact plans, and service excellence.
- Conducted market research and identified opportunities to enhance revenue generation and customer retention.
- Delivered market insights and financial updates to clients to support informed financial decision-making.
Senior Service Assistant
Zanaco Bank Plc
2018.06 - 2020.01
- Processed and authorized customer transactions and instructions in compliance with banking procedures and controls.
- Prepared and analyzed monthly branch returns and ensured timely reporting to stakeholders.
- Supported implementation and testing of branch business continuity processes and operational controls.
- Maintained accurate documentation and record management systems in line with bank policies and regulatory requirements.
- Assisted in ensuring operational efficiency and service delivery standards within the branch environment.
- Key Responsibilities & Achievements
Senior Service Assistant
Zanaco Bank Plc
2018.06 - 2020.01
- Processed and authorized customer transactions and instructions in compliance with banking procedures and controls.
- Prepared and analyzed monthly branch returns and ensured timely reporting to stakeholders.
- Supported implementation and testing of branch business continuity processes and operational controls.
- Maintained accurate documentation and record management systems in line with bank policies and regulatory requirements.
- Assisted in ensuring operational efficiency and service delivery standards within the branch environment.
Senior Service Assistant
Zanaco Bank Plc
2018.06 - 2020.01
- Processed and authorized customer transactions and instructions in compliance with banking procedures and controls.
- Prepared and analyzed monthly branch returns and ensured timely reporting to stakeholders.
- Supported implementation and testing of branch business continuity processes and operational controls.
- Maintained accurate documentation and record management systems in line with bank policies and regulatory requirements.
- Assisted in ensuring operational efficiency and service delivery standards within the branch environment.
Teller
Zanaco Bank Plc
2011.08 - 2018.06
- Delivered efficient and accurate processing of customer transactions and banking instructions.
- Enhanced customer retention and product uptake through cross-selling and customer engagement initiatives.
- Maintained high standards of customer service and professionalism at all customer touchpoints.
- Monitored service quality through customer feedback collection and contributed to continuous service improvement.
- Key Responsibilities & Achievements
Teller
Zanaco Bank Plc
2011.08 - 2018.06
- Delivered efficient and accurate processing of customer transactions and banking instructions.
- Enhanced customer retention and product uptake through cross-selling and customer engagement initiatives.
- Maintained high standards of customer service and professionalism at all customer touchpoints.
- Monitored service quality through customer feedback collection and contributed to continuous service improvement.
Teller
Zanaco Bank Plc
2011.08 - 2018.06
- Delivered efficient and accurate processing of customer transactions and banking instructions.
- Enhanced customer retention and product uptake through cross-selling and customer engagement initiatives.
- Maintained high standards of customer service and professionalism at all customer touchpoints.
- Monitored service quality through customer feedback collection and contributed to continuous service improvement.
Education
Master of Business Administration (MBA) - Marketing
Copperbelt University
Kitwe12.2028
Bachelor of Science - Banking & Finance
Copperbelt University
Kitwe09.2018
Diploma - Banking & Finance
Zambia Institute of Banking And Financial Services
Lusaka09.2009
GCE O’ Levels - General Education
Mary Queen of Peace
Lusaka11.2006
Skills
- Transactional Banking & Cash Management Support
- Corporate & Client Relationship Management
- Business Development & Revenue Growth
- Digital Banking & Merchant Acquisition
- Customer Retention & Portfolio Management
- Sales Strategy & KPI Management
- Cross-selling & Solution Selling
- Stakeholder Engagement & Relationship Building
- Customer Experience Management
- Market Research & Opportunity Identification
- Banking Operations & Compliance Awareness
- Product Training & Client Support
- Communication & Presentation Skills
- Teamwork & Collaboration
- Problem Solving & Analytical Skills
REFERENCES
- Baruch, Chambakata, Head – Digital Sales, baruch.chambakata@zanaco.co.zm, +260 76317239, Zanaco Bank Plc – Head Office, Lusaka, Lusaka
- Nyawa, Tembo, Head – Agency banking sales and adoption, nyawa.tembo@zanaco.co.zm, +260 962150215, Zanaco Bank Plc – Head office, Lusaka, Lusaka
- Paul, Nyirenda, Senior Specialist – Agency Banking sales and adoption, paul.nyirenda@zanaco.co.zm, +260 966220029, Zanaco Bank Plc – Kitwe Business Centre, Kitwe
CORE COMPETENCIES
- Results Driven
- Relationship Building
- Customer Service Orientation
- Strategic Thinking
- Teamwork & Collaboration
- Proactive Problem Solving
- Communication & Interpersonal Skills
- Drive for Results
Timeline
Regional Coordinator – Agency Banking & Adoption
Zanaco Bank Plc
2022.06 - 2026.05
Regional Coordinator – Agency Banking & Adoption
Zanaco Bank Plc
2022.06 - 2026.05
Regional Coordinator – Agency Banking & Adoption
Zanaco Bank Plc
2022.06 - 2026.05
Acting Preferred Banker
Zanaco Bank Plc
2020.08 - 2022.01
Acting Preferred Banker
Zanaco Bank Plc
2020.08 - 2022.01
Acting Preferred Banker
Zanaco Bank Plc
2020.08 - 2022.01
Senior Service Assistant
Zanaco Bank Plc
2018.06 - 2020.01
Senior Service Assistant
Zanaco Bank Plc
2018.06 - 2020.01
Senior Service Assistant
Zanaco Bank Plc
2018.06 - 2020.01
Teller
Zanaco Bank Plc
2011.08 - 2018.06
Teller
Zanaco Bank Plc
2011.08 - 2018.06
Teller
Zanaco Bank Plc
2011.08 - 2018.06
Master of Business Administration (MBA) - Marketing
Copperbelt University
Bachelor of Science - Banking & Finance
Copperbelt University
Diploma - Banking & Finance
Zambia Institute of Banking And Financial Services
GCE O’ Levels - General Education
Mary Queen of Peace