Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
4
4
years of professional experience
1
1
year of post-secondary education
Work History
Tree house cafe
Front office operation
Lusaka
06.2024 - 07.2024
Completed day-to-day duties accurately and efficiently.
Contributed innovative ideas and solutions to enhance team performance and outcomes.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Multichoice Zambia
Sales promoter
Lusaka
04.2020 - 07.2024
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Identified needs of customers promptly and efficiently.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Worked with cross-functional teams to achieve goals.
Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Education
Certificate in Travel And Tourism in Operation - Hospitality And Tourism Management
Zambia Institute of Hospitality And Tourism Industry
Lusaka , Zambia
08.2024 - 01.2026
Skills
Customer service
Team collaboration
Project management
Effective communication
Problem resolution
Time management
Sales support
Calm under pressure
Customer relations
Languages
English
First Language
English
Advanced (C1)
C1
Timeline
Certificate in Travel And Tourism in Operation - Hospitality And Tourism Management
Zambia Institute of Hospitality And Tourism Industry
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