Summary
Overview
Work History
Education
Skills
Languages
Timeline
References
Nrc
Personal Information
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JANE SHILALUKEY

Lusaka

Summary

I am a highly motivated and self-driven professional who excels in account management and operates effectively with minimal supervision. I am eager to contribute as a team player and actively participate in all work-related activities. My objective is to achieve excellence in account management, concurrently pursuing opportunities to expand my expertise in project management and customer support and relations management. I am adept at multitasking and possess a strong ability to adapt to diverse environments. I am open-minded, and I value learning and collaboration with individuals from various backgrounds. My commitment to delivering high-quality work has been demonstrated through my successful navigation of multiple internal and external audits in previous projects.

Experienced with managing operational tasks and streamlining processes to improve efficiency. Utilizes strong organizational and communication skills to support team goals and ensure smooth operations. Track record of problem-solving and adaptability in dynamic environments.

Overview

20
20
years of professional experience

Work History

Commercial and Operations / Assistant Accountant Receivables

ProBASE Limited
12.2020 - Current
  • Company Overview: We are a leading Zambian Fintech and ICT company with a strong track record of working with Government entities to providing business solutions to the key sectors of the economy including Banking, Public sector, Telecoms, Education, among others. Our core competencies lie in our ability to create bespoke solutions for any type of client to address any type of requirements or needs. Government, Quasi Institutions and Private Sector use our products and services for process automation, reporting, collections, transaction processing & settlement.
  • Coordinated daily operations to enhance workflow efficiency and support team objectives.
  • Implemented process improvements that streamlined administrative tasks and reduced response times.
  • Facilitated communication between departments to improve project collaboration and information sharing.
  • Monitored compliance with company policies, contributing to a culture of accountability and integrity.
  • Resolved customer inquiries promptly, enhancing satisfaction through effective problem-solving techniques.
  • Supported budget management efforts by tracking expenses and generating financial reports for leadership review.
  • Solved problems timely and effectively, ensuring customer satisfaction.
  • Managed day-to-day department operations with effective workflow coordination.
  • Assisted operations manager with planning of routine operations and special projects.
  • Collaborated with cross-functional teams to achieve project goals within specified timelines.
  • Improved customer satisfaction by promptly resolving issues and answering inquiries via phone, email, and in-person interactions.
  • Boosted order fulfillment rates by closely monitoring inventory levels and promptly addressing discrepancies.
  • Supported financial operations by processing invoices and payments, maintaining accurate budget records.
  • Enhanced data accuracy by overseeing transition to new database management system.
  • Assisted with preparation of operational reports, providing insights for strategic planning sessions.
  • Optimized scheduling and resource allocation for significant efficiency gains in project execution.
  • Improved team morale and motivation by organizing regular feedback sessions and recognizing outstanding performances.
  • Coordinated logistics for internal events, leading to successful team-building exercises and meetings.
  • Managed inventory control, ensuring stock levels were maintained to support daily operations effectively.

Accounts Assistant

NetOne Data Limited
09.2018 - Current
  • Company Overview: As part of NetOne Group, NetOne IT is well complemented by N-DATA, a Group subsidiary boasting Zambia’s first multi- tenant Tier-III data centre. Built to provide guaranteed uptimes of 99.982%, N-Data is the first in Zambia to offer locally hosted software solutions from partners that include Microsoft, Sage and Symantec. N-Data also offers co-location, an option for clients to house their own equipment in a facility built on international standards. N- Data also provided a fully hosted Network Operations Centre service which provides our clients with a dedicated team managing their connectivity and links with the various ISPs and Telcos.
  • Managed accounts payable and receivable processes to ensure timely financial transactions.
  • Assisted in maintaining accurate financial records and documentation for audits.
  • Collaborated with cross-functional teams to streamline invoicing and payment procedures.
  • Supported monthly reconciliations of bank statements, enhancing accuracy of financial reporting.
  • Implemented efficient filing systems for invoices and financial documents to improve accessibility.
  • Analyzed discrepancies in accounts, proposing solutions to enhance operational efficiency.
  • Led initiatives to upgrade financial management systems, driving improvements in data integrity and reporting accuracy.
  • Maintained clean and organized files by keeping accounts payable records up-to-date.
  • Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
  • Communicated and resolved disputes with clients regarding outstanding invoices, payments and adjustments.
  • Prepared and mailed invoices to customers, processed payments, and documented account updates.
  • Contributed to a positive work environment through effective teamwork, communication, and collaboration within the accounting department.
  • Supported the accounting team with month-end closing procedures, ensuring timely completion and accurate reporting.
  • Reduced errors in data entry by implementing a system of double-checking and cross-referencing information.
  • Assisted in the preparation of accurate financial reports for senior management decision making.
  • Improved cash flow management by monitoring accounts receivable and following up on overdue invoices.

Login Coordinator

NETONE DATA LIMITED
07.2018 - 09.2018
  • Company Overview: As part of NetOne Group, NetOne IT is well complemented by N-DATA, a Group subsidiary boasting Zambia’s first multi- tenant Tier-III data centre. Built to provide guaranteed uptimes of 99.982%, N-Data is the first in Zambia to offer locally hosted software solutions from partners that include Microsoft, Sage and Symantec. N-Data also offers co-location, an option for clients to house their own equipment in a facility built on international standards. N- Data also provided a fully hosted Network Operations Centre service which provides our clients with a dedicated team managing their connectivity and links with the various ISPs and Telcos.
  • Coordinate with Sun international regarding arrangements with event
  • Coordinate with vendors, exhibitors during event planning stages as directed
  • Prepare market collateral required for mailers, customer updates, notifications and reminders.
  • Identify and work with suppliers of various marketing collateral required for the event.
  • Create and distribute event listing pages and marketing collateral required for the event.
  • Liaise with venders by sending out event material, working with logistics for importation of vendor collateral and travel arrangements
  • Send out mailers to potential customers and follow-ups to potential customers for the event
  • Work with content writers and designers in preparing the event guide
  • Work with sales team in identifying potential customers for the event.
  • Liaise with various logistics companies and abroad in ensuring all required materials for the event are received well before the event.
  • Track event key milestones dates and targets, managing all admin, logistical and planning tasks according to ensure that deadlines are met.
  • Research and recommend event entertainment options and once finalised with management, make necessary arrangements.
  • Oversee all event activities, proactively managing developments for a seamless delegate experience.
  • Send out invoicing for customer participation fees and vendor sponsorship as and when they have booked, including following up on payments for all invoices.
  • Draft event report with full accounting of the above terms of reference.

Finance Coordinator

Progesterone Study Project-UTH
04.2014 - 01.2016
  • Company Overview: The aim of the study is to provide preliminary information on the effect of protease inhibitors on progesterone levels in pregnant women and consequently on birth weight in the baby.
  • Performed monthly Bank Reconciliations
  • Completed calculations for employee’s salaries
  • Banking (Cash withdrawals and deposits)
  • Monitored office supplies and requisition of new materials as needed
  • Provided Quarterly and Annual Financial Reports
  • Maintained Cashbook, Asset Register, Petty cash book and cheque register.
  • Provided Annual budgets

Finance Coordinator

MCHHACP-UTH
03.2012 - 08.2015
  • Company Overview: The primary goal of the project was to improve the use of gender-sensitive and accessible maternal child health systems related to PMTCT/EMTCT, improve food security and nutrition for families affected by HIV/AIDS and malnutrition, improving community understanding and decreased stigma on breastfeeding with HIV and other aspects of maternal, reproductive and sexual health in Kamanga and surrounding areas
  • Provided monthly, quarterly and Annual Financial reports.
  • Produced and managed annual forecasts and budgets
  • Provide electronic database for receipts for quarterly submission to funders
  • Tracking, Coding and Scanning of all receipts to funders.
  • Raised cheque requisition.
  • Perform monthly Bank Reconciliation
  • Completed calculations for employee’s salaries.
  • Remitting of PAYE on behalf of staff to ZRA
  • Monitored office supplies and requisition of new materials as needed.
  • Maintaining of Cashbook, Asset register, Petty cashbook, and Cheque register.

Finance Coordinator (Trainee Accountant)

Aluvia/Kaletra Study-UTH
01.2009 - 03.2013
  • Company Overview:Aluvia study was an international collaborative research project led by Principal Investigators Dr. Michael Silver of the University of Toronto and Prof Mary Peggy Shilalukey Ngoma of the University of Zambia, with Chelston Clinic as a primary site of study. The study sought to prevent mother to child ante-partum, intro-partum and post –partum transmission of HIV while allowing mothers to breast feed for one year.
  • Provided Annual Financial Reports
  • Provided monthly Bank Reconciliations
  • Filing of Invoices and Receipts
  • Maintaining of cashbook, petty cash, Asset Register and Cheque book
  • Completed Calculations for employee’s salaries
  • Preparation for internal and External Audits

Financial Support to Project (Trainee Accountant)

Merck Vaccine Network- Zambia
03.2008 - 01.2013
  • Company Overview:MVN –Z was a project under the Merck Vaccine Network Africa which is involved in the in -service and pre – service EPI training in order to improve the health and well being of the Zambian child as well as improve immunisation practice in Zambia among Mid-Level Managers (MLM)
  • Preparation and writing of financial monthly, quarterly and annual reports.
  • Banking (cash withdrawal and deposits)
  • Prepared monthly Bank Reconciliations
  • Preparation of cheque requisition
  • Maintained Cashbook, Asset Register, petty cashbook
  • Preparations for internal and external Audits.
  • Completed and calculated of staff salaries
  • Monitored office supplies and requisition of new materials as needed
  • Preparation of internal and external Audits

Data Entry Personnel/ Finance Support (trainee Accountant)

Community Based New Born Care-MOH
08.2007 - 01.2010
  • Company Overview:CBNBC was a project sponsored by the Ministry of Health with the support of UNICEF.I worked for several months entering and coordinating data, a major project recruiting 6000 pregnant women in rural districts of Zambia
  • Data Collection
  • Filing receipts
  • Made payments to data collectors.
  • Running of Office Errands

Cashier

Steers Kabulonga
02.2006 - 02.2006
  • Attending to customers.
  • Cashing in after sales at end of shift
  • Stock Count

Education

ACCA Degree - Accounting and Business

Zambia Centre For Accountancy Studies (ZCAS)
Dedan Kimathi Road
06.2026

ACCA Diploma - Accounting and Business

Dedan Kimathi Road
12.2017

ACCA intermediate Certificate - Financial and Management Accounting

Dedan Kimathi Road
12.2017

ACCA Introductory Certificate - Financial and Management Accounting

Dedan Kimathi Road
12.2017

Skills

Hard Skills

  • Ms Office
  • Sage 300 People
  • ERP Management System
  • Google Workspace
  • Office Management

Soft Skills

  • Leadership
  • Organisation
  • Communication
  • Customer support
  • Work Planning and Prioritization
  • Operational reporting
  • Project coordination
  • Document management

Languages

English
Nyanja

Timeline

Commercial and Operations / Assistant Accountant Receivables

ProBASE Limited
12.2020 - Current

Accounts Assistant

NetOne Data Limited
09.2018 - Current

Login Coordinator

NETONE DATA LIMITED
07.2018 - 09.2018

Finance Coordinator

Progesterone Study Project-UTH
04.2014 - 01.2016

Finance Coordinator

MCHHACP-UTH
03.2012 - 08.2015

Finance Coordinator (Trainee Accountant)

Aluvia/Kaletra Study-UTH
01.2009 - 03.2013

Financial Support to Project (Trainee Accountant)

Merck Vaccine Network- Zambia
03.2008 - 01.2013

Data Entry Personnel/ Finance Support (trainee Accountant)

Community Based New Born Care-MOH
08.2007 - 01.2010

Cashier

Steers Kabulonga
02.2006 - 02.2006

ACCA Degree - Accounting and Business

Zambia Centre For Accountancy Studies (ZCAS)

ACCA Diploma - Accounting and Business

ACCA intermediate Certificate - Financial and Management Accounting

ACCA Introductory Certificate - Financial and Management Accounting

References

  • Prof Mary S Ngoma, Co-Director, Merck Vaccine Network-Zambia, University Teaching Hospital, P.O Box 50110, Lusaka, Lusaka, 0977-310638, profngoma09@gmail.com
  • Mr Augustine Chinyama, Country Representative, Maternal and Child Health HIV/AIDS Care Promotion project, University Teaching Hospital, PO Box 50110, Lusaka, Lusaka, 0977-331776, chinyamaaugustine@yahoo.co
  • Sven Mugamya, Manager Projects, Netone Data Limited, Lusaka, Lusaka, 0955-783608, svenm@netone.co.zm
  • Mr Chola Bwalya, Chief Operations Officer, ProBASE Limited, Lusaka, Lusaka, 0977575210, chola@probasegroup.com
  • Mr Emmanuel Simenda, Chief Financial Officer, ProBASE Limited, Lusaka, Lusaka, 0977678668, emmanuel@probasegroup.com

Nrc

896018/11/1

Personal Information

  • Religion: Christian
  • ID Type: NRC
  • ID Number: 896018/11/1
  • Date of Birth: 1987-02-06
  • Gender: Female
  • Nationality: Zambian
  • Marital Status: Single

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