Summary
Overview
Work History
Education
Skills
Languages
Reference
Timeline
Generic

JANNIFER CHRYSALE BANDA

Summary

I am an execellent team worker

and am able to take instructions

from all levels and build up good

working relationship with all

colleagues. I am flexible, reliable

and possess excellent time keeping skills. I am an enthusiastic,

self-motivated, reliable, responsible and hard working person

Overview

3
3
years of professional experience

Work History

Assistant Manager

Fiel Management Consultancy Services
01.2021 - 11.2023
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Generated repeat business through exceptional customer service.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.

Education

G12 Certificate - O LEVELS

Libala Seconday School
Lusaka Zambia

Business Administration Diploma -

ALISON ONLINE EDUCATION
Lusaka Zamba

Skills

  • Money Handling
  • Customer Relations
  • Team motivation
  • Product and service knowledge
  • Marketing knowledge
  • Sales Strategies
  • Customer Relationship Management (CRM)
  • Strategic Planning
  • Sales Growth
  • Sales Reporting
  • Performance reviewing
  • Financial Management
  • Business Administration
  • Negotiation
  • Customer Service
  • Team Leadership
  • Teamwork and Collaboration
  • Computer Skills
  • Problem Resolution
  • Decision-Making
  • Problem-Solving
  • Time Management
  • Organizational Skills
  • Active Listening
  • Goal Setting
  • Work Planning and Prioritization
  • Customer Relationship Management
  • Staff Training
  • Excellent Communication
  • Good Judgment
  • Relationship Building
  • Budget Management
  • Business Planning

Languages

English
Bilingual or Proficient (C2)
Chewa
Bilingual or Proficient (C2)

Reference

Mr Grem kapakasa.

Cell +260979811381

Timeline

Assistant Manager

Fiel Management Consultancy Services
01.2021 - 11.2023

G12 Certificate - O LEVELS

Libala Seconday School

Business Administration Diploma -

ALISON ONLINE EDUCATION
JANNIFER CHRYSALE BANDA