JANNIFER CHRYSALE BANDA
Summary
I am an execellent team worker
and am able to take instructions
from all levels and build up good
working relationship with all
colleagues. I am flexible, reliable
and possess excellent time keeping skills. I am an enthusiastic,
self-motivated, reliable, responsible and hard working person
Overview
3
3
years of professional experience
Work History
Assistant Manager
Fiel Management Consultancy Services
01.2021 - 11.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
Education
G12 Certificate - O LEVELS
Libala Seconday School
Lusaka Zambia Business Administration Diploma -
ALISON ONLINE EDUCATION
Lusaka Zamba Skills
- Money Handling
- Customer Relations
- Team motivation
- Product and service knowledge
- Marketing knowledge
- Sales Strategies
- Customer Relationship Management (CRM)
- Strategic Planning
- Sales Growth
- Sales Reporting
- Performance reviewing
- Financial Management
- Business Administration
- Negotiation
- Customer Service
- Team Leadership
- Teamwork and Collaboration
- Computer Skills
- Problem Resolution
- Decision-Making
- Problem-Solving
- Time Management
- Organizational Skills
- Active Listening
- Goal Setting
- Work Planning and Prioritization
- Customer Relationship Management
- Staff Training
- Excellent Communication
- Good Judgment
- Relationship Building
- Budget Management
- Business Planning
Languages
English
Bilingual or Proficient (C2)
Chewa
Bilingual or Proficient (C2)
Reference
Mr Grem kapakasa.
Cell +260979811381
Timeline
Assistant Manager
Fiel Management Consultancy Services
01.2021 - 11.2023
G12 Certificate - O LEVELS
Libala Seconday School
Business Administration Diploma -
ALISON ONLINE EDUCATION