Japhet mwenda
Lusaka,Zambia
Summary
Highly motivated and results-driven professional with demonstrated leadership experience in business operations, customer service, and team management. Adept at coordinating daily activities, resolving operational challenges, and ensuring exceptional customer satisfaction. Skilled in strategic planning, CRM, decision-making, and fostering productive work environments. Committed to continuous improvement, professionalism, and contributing to organizational growth
Overview
1
1
Certification
4
4
years of post-secondary education
5
5
years of professional experience
Work history
Logistics manager
Cil tax international trading company
Lusaka, Zambia
2024.12 - Current
- Plan, coordinate, and oversee the transportation, distribution, and delivery of goods to ensure timely and cost-effective operations.
- Manage and optimize fleet operations, including vehicle allocation, maintenance scheduling, fuel consumption, and driver performance.
- Develop and implement logistics strategies to improve operational efficiency, reduce costs, and enhance service delivery.
- Supervise warehouse and inventory management activities to ensure accurate stock control and efficient storage practices.
- Monitor logistics performance through key performance indicators (KPIs), prepare operational reports, and recommend process improvements.
- Ensure compliance with transport regulations, health and safety standards, company policies, and statutory requirements.
- Coordinate route planning and delivery schedules to maximize vehicle utilization and achieve on-time deliveries.
- Manage logistics budgets, control operational expenses, and identify opportunities for cost savings without compromising service quality.
Manager
Misticol pub and restaurant
Lusaka, Zambia
2023.01 - 2024.12
- Manage day-to-day lounge operations ensuring smooth workflow and high-quality service delivery.
- Lead, supervise, and mentor staff to maintain performance standards and operational excellence.
- Oversee stock control, procurement processes, and supplier relations to ensure efficient inventory management.
- Implement CRM strategies to promote customer loyalty and repeat business.
- Prepare financial reports, monitor expenses, and contribute to budgeting for improved profitability.
- Address customer complaints and operational issues promptly and professionally
Part-Time Driver
Sizya car rental
Lusaka, Zambia
2021.10 - 2023.11
- Improved fuel efficiency by adopting eco-friendly driving habits.
- Provided reliable and professional transport services to clients, ensuring punctuality and adherence to schedules.
- Maintained excellent customer service standards by assisting clients with inquiries and ensuring a smooth rental experience.
- Conducted regular vehicle inspections and reported maintenance issues to ensure safety and operational efficiency.
- Familiarized clients with vehicle features and safety guidelines before departure.
- Managed route planning and navigation to optimize travel time and fuel efficiency.
- Contributed to the company’s reputation for quality service by maintaining professionalism and a customer-centric approach.
Field manager
Long Run finance
Lusaka, Zambia
2022.03 - 2022.11
- Conducted field visits to identify and onboard potential clients, ensuring alignment with the institution's credit policies and risk assessment procedures.
- Acted as the primary liaison between the institution and prospective clients, explaining loan products, repayment terms, and financial services to diverse audiences.
- Collected and analyzed client data to assess eligibility for financial products, contributing to informed decision-making in the loan approval process.
- Built and maintained strong client relationships, increasing customer acquisition rates and retention.
- Supported the team in designing and implementing outreach strategies to expand market penetration and enhance financial inclusivity.
- Actively promoted adherence to company policies and procedures for consistent work practices.
Education
Bachelor of Business Administration - General
National Institute of Public Adminstration (NIPA)
Lusaka, Zambia 2021.01 - 2024.11
certificate - Practical Payroll and Human Resource Compliance
Shumba Training Centre
Lusaka, Zambia 2025.06 - 2025.11
Advanced Certificate - Transport and logistics
Lightshine Research Institute
lusaka, Zambia 2026.01 - 2026.01
Advanced Certificate - Records Management
Lightshine Research Institute
2026.01 - 2026.01
Skills
Leadership and team supervision
Customer relationship management
Strategic planning and execution
Negotiation and conflict resolution
Time management
Communication and presentation skills
Languages
English
Upper intermediate
Bemba
Proficient (C2)
Nyanja
Elementary
Affiliations
- Business Operations
- Football
Certification
I hold a full grade (12) twelve certificate
Drivers licence
Bachelors of Business Adminstration
Certificate in Transport and Logistics
Certificate in Records Management
Certificate in Practical Payroll and HR compliance
REFERENCES
Mr. David Kabwe– Director, Ace Lounge | +260979959096 | ✉ davidkabwe6@gmail.com
Mr. Chazya Sinyangwe– Director, Sizya Car Rental | +260963360658| Sizyacarrental@gmail.com
Mr. Sidney Chifungula-CEO, Cil tax international trading company| +260977422118 | info@ciltax.com
Mr. kalyangu Mbandu- Operation Manager, Cil tax international trading company | +260979787025| operation@ciltax.com
Mrs. Kabwe April Sianga- Director, Long run finance | +260978168867
References
References available upon request.
Timeline
Advanced Certificate - Transport and logistics
Lightshine Research Institute
2026.01 - 2026.01
Advanced Certificate - Records Management
Lightshine Research Institute
2026.01 - 2026.01
certificate - Practical Payroll and Human Resource Compliance
Shumba Training Centre
2025.06 - 2025.11
Logistics manager
Cil tax international trading company
2024.12 - Current
Manager
Misticol pub and restaurant
2023.01 - 2024.12
Field manager
Long Run finance
2022.03 - 2022.11
Part-Time Driver
Sizya car rental
2021.10 - 2023.11
Bachelor of Business Administration - General
National Institute of Public Adminstration (NIPA)
2021.01 - 2024.11