Jason Banda
Lusaka
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
10
10
years of professional experience
Work History
Team Lead /IT Support
PARAMEDS - UNTOLD GLOBAL
04.2022 - Current
- Worked remotely and Handled both inbound and outbound calls to American health facilities to retrieve records.
- Handled incoming and outbound emails
- Improved team productivity by implementing efficient project management strategies and streamlining communication channels.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities..
- Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
- Provider basic IT support including maintenance of computers, network devices, softphones needed to make calls and internet access.
CUSTOMER SERVICE AND SALES AGENT
MARKY'S GOURMET
11.2023 - 01.2024
- Worked remotely to handle inbound and outbound calls and emails.
- Developed knowledge about several product categories to better assist customers.
- Assisted customers with online orders and guided them through the company website.
- made cold calls to inactive sales account .
- Increased sales revenue by consistently meeting and exceeding sales targets.
- Negotiated contracts with prospective clients, helping to secure long-term business partnerships.
- Developed strong relationships with clients through excellent customer service and regular followups.
- Expanded client base by diligently prospecting new leads and effectively presenting product offerings.
Feild and Market Researcher
Research Continental Fonkom
12.2017 - 05.2020
- Audio transcription of collected date
- Entry of data collected by other field agents for analysis.
- Increased client satisfaction by conducting comprehensive market research and delivering actionable insights.
- Streamlined data collection processes between provinces in Zambia, resulting in more efficient and accurate market research reports.
- Enhanced company''s understanding of target markets by developing detailed customer profiles and segmentation strategies.
Cashier and Sales Agent
Chabatwin Computers
03.2015 - 08.2016
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Computer Lab Caretaker
Libala Secondary School
01.2014 - 02.2015
- Took care of the computers assisted with supervising students.
- Operated printing and copy machines for the school.
- monitored use of the school devices to ensure the user and device safety.
Education
Bachelor of Science - Human Biology And Medicine
University of Zambia -Ridgeway Campus
Lusaka 11.2020
High School Diploma -
Libala Secondary School
Lusaka 11.2013
Skills
- Device Monitoring and maintenance
- Performance Monitoring
- Schedule Management
- Internet access control
- Training of new Agent
- Supervising call agents
- Interpersonal skills
- Commendable Phone etiquette
Affiliations
- Basketball player
- Chess player
- Billiard Ball Player
- Written and spoken poetry
Languages
en
Full Professional
Floyd chanda - "Libala secondary school "
Computer Lab supervisor / IT Tutor
Ph:+260973640851
Edward Banda - "Chabatwin computers
Owner of Chabatwin Computers
Ph: +260977385266
Charles Banda - "Research continental Fonkom "
Field Research manager :
E:chabantwin1@gmail.com
Ph: +260977461261
Utold Global Limited Retrievers "
Elias Chibeti HR
Ph: 260 976 909406
Marky's Gourmet
George Meza - American Supervisor
Ph: +1 786 524-4437
Timeline
CUSTOMER SERVICE AND SALES AGENT
MARKY'S GOURMET
11.2023 - 01.2024
Team Lead /IT Support
PARAMEDS - UNTOLD GLOBAL
04.2022 - Current
Feild and Market Researcher
Research Continental Fonkom
12.2017 - 05.2020
Cashier and Sales Agent
Chabatwin Computers
03.2015 - 08.2016
Computer Lab Caretaker
Libala Secondary School
01.2014 - 02.2015
Bachelor of Science - Human Biology And Medicine
University of Zambia -Ridgeway Campus
High School Diploma -
Libala Secondary School
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