Jay Milambo

Branch Manager with exceptional drive and dedication to accomplishing business objectives and exceeding customer expectations. 11+ year history of success in Branch Operations Management. Seasoned leader with 9 years of experience overseeing day-to-day operations of branch. Committed to finding creative ways to motivate employees to exceed customer service and sales goals. Enthusiastic Team Leader experienced in leading branch staff to exceed sales goals while delivering excellent customer service.

Association of Business Managers and Administrators (ABMA) UK

• George Mhango, Head of SME and Corporate Banking, george.mhango@abbank.co.zm, AB Bank Zambia, +260 977212177
• Mr. Sam Goma, Cluster Credit Head - Retail Banking, sam.goma@sc.com, Standard Charted Bank Zambia, +260 977366191
• Mr. Addie Liempe, Country Coordinator, Liempaddie1@gmail.com, World Bank, +260 977828730

• Business restructure
• Specialization of tasks between sales, loan analysis, and portfolio management increased productivity by 20%
• Improved client attraction and retention through the DSA concept by 20%
• Reduced paperwork by 50% and reduced missing loan files to zero due to recovery requests
• Increased LO productivity of 15%
• Improved loan processing time from 8 days to 3 days
• Achieved 50% loan automation for repeat loans
• Improved the nonperforming loans (PAR) to 3% from 5%

• Date of Birth: 04/15/86
• Nationality: Zambian
• Marital Status: Married

• Strong emphasis on teamwork and team development
• Strong interpersonal skill
• Good communication skills