Jeannette Makupa Musenge
Lubumbashi
Summary
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
1
1
year of professional experience
Work History
Customer Service Officer
Blessing Business Center
07.2024 - Current
- Enhance customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Help customers every day with positive attitude and focus on customer satisfaction.
- Addressing customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Maintaining a high level of product knowledge to effectively assist customers with accurate information and recommendations.
- Contributing to the achievement of departmental targets by meeting key performance indicators consistently.
Education
Diploma - International Business And Trade
Alison Online Learning
Online12-2024
Certificate - English For Business And Entrepreneurship
Alison Online Learning
Online06-2024
High School Diploma -
Secondary School
Lubumbashi11-2019
Skills
- Business Development
- Operations
- Business Administration
- Investment
- Communication Skills Business English
- Market Research
Languages
French
Native language
English
Intermediate
B1
References
Elena Ngoy
Manager - Blessing Business Center
+243 995 480 802
Schadrack Muledi (Pastor)
Living waters church
+243 999 424 643
Timeline
Customer Service Officer
Blessing Business Center
07.2024 - Current
Diploma - International Business And Trade
Alison Online Learning
Certificate - English For Business And Entrepreneurship
Alison Online Learning
High School Diploma -
Secondary School
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