Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2
2
years of professional experience
Work History
Loan Processor/Freelancer
Lend & Mend
04.2022 - Current
Helped college students obtain financial aid through loan programs.
Negotiated loan terms and conditions with customers to secure best deal.
Analyzed potential risks and evaluated loan products to identify suitable options for customers.
Processed loan applications and monitored progress from start to finish.
Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
Analyzed credit reports to determine eligibility of applicants and capacity for loan products.
Developed and maintained relationships with customers, lenders and other third parties.
Assisted customers with completing loan applications and other paperwork.
Reviewed loan files for completeness, identified missing documentation, and generated condition lists for applicants.
Education
Bachelor Of Arts Economics - Business Administration
University of Zambia
Lusaka, Zambia
High School Diploma -
Mindolo Secondary School
Kitwe, Zambia
11.2019
Skills
Troubleshooting
Excellent Communication
Decision-Making
Calm Under Pressure
Quality Assurance
Good Telephone Etiquette
Task Prioritization
Flexible and Adaptable
MS Office
Teamwork and Collaboration
Multitasking Abilities
Supervision and leadership
Time Management
Relationship Building
Customer Relations
Data analysis: I am proficient in using Stata, SPSS, Excel, and R for various data analysis tasks, such as statistical tests, data manipulation, and visualization
Recordkeeping
Attention to Detail
Document Management
Financial Data Analysis
Application Review
File Management
Dedicated Work Ethic
Languages
English
Upper intermediate (B2)
Bemba
Upper intermediate (B2)
Nyanja
Intermediate (B1)
Timeline
Loan Processor/Freelancer
Lend & Mend
04.2022 - Current
Bachelor Of Arts Economics - Business Administration
University of Zambia
High School Diploma -
Mindolo Secondary School
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