Jennipher MULENGA
Lusaka
Summary
Compassionate healthcare aide with more than 10 years of experience providing exceptional in-home care to over 60 patients. Expertise in reviewing instructions and medical charts to ensure accurate administration of medications and treatments. Recognized for an upbeat demeanor that fosters a warm and welcoming environment, enhancing both professional and personalized care services. Committed to improving patient well-being through attentive support and genuine connections.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Caregiver, Special Needs
University Teaching Hospital Special School
02.2019 - Current
- Prepared meals and snacks and fed clients.
- Helped with home management tasks, meal preparation, grocery shopping, and routine cleaning.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Communicated well both verbally and in writing with clients, guardians, and medical professionals.
- Assisted with daily living activities, running errands, and household chores.
- Offered support to assist with supervising over 20 special needs individuals in home.
Patient Care Volunteer
University Teaching Hospital
06.2015 - 12.2018
- Coordinated feeding activities and recorded intake to help patients attain nutritional objectives.
- Assessed temperature, blood pressure, pulse, or respiration rate according to medical or nursing staff directives
- Increased patient satisfaction through assistance with personal care tasks such as dressing and mobility support.
- Played a role in reducing morbidity and mortality rates by 10% through improving patient access to screenings and care.
- Guided patients through procedures, responded to questions, and delivered comforting reassurance to manage anxiety and optimize procedure results.
- Collected, documented, and evaluated patient history data, communicated key points to clinicians.
Education
Certificate - Mental Health And Multiple Sclerosis
03-2025
Certificate - Equip Aged Care Leaning Introductory Package,
02-2025
Certificate - Understanding Dementia
02-2025
Certificate - Relationship And Communication in Respite Care
02-2025
Certificate - Knowing The Person And Respite Care
02-2025
Certificate - Unpacking Dementia And Respite Care
02-2025
Certificate - Planning For Success in Dementia Respite Care
02-2025
Diploma - Public Relations
12-2013
Certificate - Communication Skills/Basic Reporting
12-2008
Skills
- Documentation
- Medication coordination
- Compassionate client care
- Housekeeping
- Quality program protocols
- Patient care and companionship
- Dementia care
- Supportive companionship
- Patient assessments
- Medication administration
- Daily living assistance
- Active listening
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved measurable improvement in patient health, such that a 15% increase in mobility and improved nutritional intake.
- Consistently maintained a safe, clean environment and successfully managed medication schedules.
- Trained two new staff members on specialized Alzheimer's care Procedures.
Certification
- Lifesaving CPR, British Heart Foundation RevivR - November-May 2026
Languages
English
Native or Bilingual
French
Limited Working
Timeline
Caregiver, Special Needs - University Teaching Hospital Special School
02.2019 - Current
Patient Care Volunteer - University Teaching Hospital
06.2015 - 12.2018
University of Zambia, School of Education Department of Adult Education and Extension Studies - Certificate, Communication Skills/Basic Reporting
MENZIES Institute For Medical Research - Certificate, Mental Health And Multiple Sclerosis
WICKING Dementia Research And Education Centre - Certificate, Equip Aged Care Leaning Introductory Package,
WICKING Dementia Research And Education Centre - Certificate, Understanding Dementia
Dementia Respite Educationand Mentoring DREAM - Certificate, Relationship And Communication in Respite Care
Dementia Respite Education And Mentoring DREAM - Certificate, Knowing The Person And Respite Care
Dementia Respite Education And Mentoring DREAM - Certificate, Unpacking Dementia And Respite Care
Dementia Respite Education And Mentoring DREAM - Certificate, Planning For Success in Dementia Respite Care
National Institute of Public Administration (NIPA) - Diploma, Public Relations
Reference
Will be provided upon request