JEREMIAH CHANDA
Lusaka
Summary
Proven track record in enhancing customer satisfaction at DASH COURIERS ( MULTICHOICE ZAMBIA), leveraging strong communication skills and a deep understanding of computer concepts. Excelled in roles from IT Technician to Quality Assurance, significantly contributing to team targets and system efficiencies. Demonstrates exceptional client interaction abilities and a commitment to quality, ensuring compliance and operational excellence.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
DASH COURIERS (MULTICHOICE ZAMBIA)
Lusaka
10.2022 - Current
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Developed strong relationships with customers by providing personalized assistance and support.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Conducted regular follow-up calls with customers after resolving their issues.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Promoted available products and services to customers during service, account management and order calls.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Updated system with order specifics and customer details, preferences, and billing information.
- Provided accurate information about products and services to customers.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Determined accurate prices for customer services, consistently searching for deals and best prices.
- Updated databases with new and modified customer data.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
Census Enumerator
ZAMSTATS
Lusaka
01.2022 - 10.2022
- Used statistical software to analyze data from surveys, old records or case studies.
- Compiled, recorded and coded information derived from specified forms into predefined databases.
- Resolved any discrepancies encountered while collecting data from households or individuals.
- Identified potential challenges related to obtaining accurate information from respondents.
- Adhered to established policies and procedures when conducting interviews with residents.
- Interpreted interview questions to assist people in providing appropriate answers.
- Assisted people in filling out surveys and explained items on survey forms.
- Communicated effectively with co-workers and supervisors regarding any issues or concerns that arose during fieldwork assignments.
- Identified and resolved inconsistencies in interviewees' responses by means of appropriate questioning or explanation.
- Ensured that confidential information was kept secure at all times during enumeration process.
- Used computers or specified forms to compile, record and code results or data from interview or survey.
Quality Assurance(QA)
ISON BPO
Lusaka
12.2016 - 08.2018
- I worked under KYC (Know Your Customer) as a data entry agent for a year. Then, I was appointed to take up the position of a Quality Assurance (QA) specialist, where I conducted data auditing, prepared, and sent reports to the project manager and team leads, so that we could meet our projected targets for a week and a month.
- Assisted in the development of Quality Assurance procedures and protocols.
- Ensured compliance with company standards, regulations and procedures related to quality control.
IT Technician
Maztec Computers consultancy solutions
Lusaka
01.2015 - 11.2016
- Diagnosis of desktop, application, networking, and infrastructure issues.
- Assembling computers.
- Experience in supporting a wide and varied client base.
- Troubleshooting PCs, laptops, and mobile devices.
- Installation and support of telecommunication equipment.
- Conducted routine maintenance on servers and systems, keeping networks fully operational during peak periods.
- Maintained user accounts in Active Directory and Exchange Server environments.
Education
Power Electrical Certificate -
Mulelemwana Youth Skill Training Centre
01.2014
GCE O 'Level School Certificate -
Kabulonga Boys Secondary School
01.2010
Skills
- Strong Client Interaction Skills
- Communication skills
- Trust-Building Abilities
- Understanding of computer concepts
- Understanding of networking concepts
- Ability to prioritize
- Data entry
- Ability to work in a complex environment
- Ability to work in a fast-paced environment
- Willingness to work flexible schedules
- CAPI software
- Computer proficiency
Personal Information
- Date of Birth: 08/20/90
- Nationality: Zambian
- Marital Status: Marriade
- Religion: Christian
References
- William Wallace Kasonso,
Team lead ISon BPO
Operations
+260966 994333
- Maztec Computer consultancy,
Mazuba Hachinene, CEO
Plot No: 19302 Burma Road Woodlands, Lusaka, Lusaka, P.O Box 320086, Lusaka, Zambia, +260211262358, +260965811302, +260977811302
- MULTICHOICE ZAMABIA
Natasha Simwambana
Operations supervisor
+260965664027
Mumba Chibamba
Team lead,
+260969149680
Qualificationsandeducation
- Power Electrical Certificate, 2014, Mulelemwana Youth Skill Training Centre
- GCE O 'Level School Certificate, 2010, Kabulonga Boys Secondary School
Timeline
Customer Service Representative
DASH COURIERS (MULTICHOICE ZAMBIA)
10.2022 - Current
Census Enumerator
ZAMSTATS
01.2022 - 10.2022
Quality Assurance(QA)
ISON BPO
12.2016 - 08.2018
IT Technician
Maztec Computers consultancy solutions
01.2015 - 11.2016
Power Electrical Certificate -
Mulelemwana Youth Skill Training Centre
GCE O 'Level School Certificate -
Kabulonga Boys Secondary School
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