JESSICA KALUBA CHIBESA
Kalumbila
Summary
Talented Professional with in-depth experience of over 6 years in Marketing, utilizing most current technologies and collaborative brainstorming strategies to produce highest caliber works in sales and customer service.
Professional inspector with extensive experience in quality assurance and compliance. Known for keen eye for detail and commitment to maintaining high standards. Adept at working collaboratively with teams to achieve results and adapt to evolving requirements. Skilled in using inspection tools and methodologies to ensure product integrity.
Overview
10
10
years of professional experience
Work History
Cooperative Inspector
Ministry of small and medium Enterprise Development
10.2023 - Current
- Inspection and compliance Conductor regular inspection of cooperative society’s, small and medium enterprises to ensure adherence to laws and financial regulations. Examine records, accounts and operations of cooperatives and Small and medium enterprises to assess compliance.
- Monitoring and Evaluation Monitor the performance and growth of cooperatives and small and medium enterprises Evaluate the effectiveness of cooperative management and provide recommendations Prepare detailed reports on inspection findings, highlighting strengths, weaknesses and corrective actions
- Capacity Building and Guidance Provide advisory services to cooperative leaders and members and business owners on good governance, accountability and financial management Train cooperatives on laws, regulation and best practices in cooperatives.
- Conflict Resolution Mediate disputes among cooperative members and between cooperatives and stakeholders Recommend corrective measures for mismanagement or maladministration
- Policy and Development Contribute to the formulation of policies and strategies for cooperative development
Underwriting Clerk
Madison General Insurance
04.2023 - 06.2023
- Collect information
- Perform data entry, analyze risk factors, and more to determine the cost and benefit ratio associated with insuring prospective clients.
- Establish pricing for accepted insurable risks.
- Inspect property that is being insured.
- Evaluate insurance applications and decide whether to approve them
- Customer Service
- Duties Include:
Marketing Coordinator
Cavendish University Zambia
01.2019 - 04.2023
- Participating in the advertising for enrolment of students
- Development of new partnerships with campus and off-campus partners to further increase program exposure and experience.
- Ensure two-way communication with individual students; meeting them (where possible) to pass on information and identify any problems that they may experiencing, communicating to management and other Staff on their behalf.
- Securing venues for induction and writing Continuous Assessment Tests (CATs) and End of semester examinations in conjunction with Head Office
- Preparation and submission to Head office new applications lists on a daily basis and a final report after the close of the Campaign for new students. Ensuring that students registration fees are paid at the appropriate time through the CUZ account using the bank details provided. No cash transaction shall be done at the Centre.
- Preparation and submission of examination attendance register in all courses at the approved Centre
- Adhering to Cavendish University new admissions and Continuing student policy and procedures.
- Administer activities of the University to ensure effective administration of student’s details.
- Following up on students owing the institution and assisting them with drawing up a payment plans.
- Duties:
Trainee
Mulonga water and Sewerage Company
01.2016 - 01.2016
- To receive revenue from customers and issuance of receipts.
- To ensure that revenue collections for the day agree with reports generated from the cash office system.
- To prepare banking slips in readiness for banking and submission of cheques and cash to the supervisor for checking.
- To ensure that all copies of receipts issued are properly filed for easy reference.
- To capture data from source documents (Deposit Slips, Revenue Cash Books, Deposits/Refunds returns) into appropriate fields on SAP system.
- To capture data manually from Bank Statements when electronic upload is not possible (where reasonably practical).
- To carry out bank reconciliations for specified/assigned bank accounts.
- Customer service
- Duties included:
Education
Post graduate diploma - monitoring and evaluation
Cavendish University
Lusaka10-2026
Bachelor of Science - Economics
Copperbelt University (CBU)
08-2017
General Certificate for Secondary Education - undefined
Kasisi Girls secondary School
01.2011
Skills
- Microsoft office packages (Word, Excel), ICAS, PREMIA , DMS
- Training and mentoring
- Inspection reporting
- Quality control
- Ethics and integrity
- Project management
- Report writing
- Strategic planning
- Business management
- Training coordination
- Attention to detail
- Problem-solving
- Customer service
References
Thandiwe, Msoni, Marketing manager, 0976135578, Cavendish University Zambia
ATTRIBUTES
- Personal Attributes
- Solid ability to plan, organize and manage activities.
- Team player, good management skills, high level of integrity, excellent communication skills, able to work under pressure, good time and priority management and great interpersonal skills.
- Proficient in English and Zambian languages (Written and Spoken)
- Leadership
- I run a personal business where I get to supervise a group of general workers.
Timeline
Cooperative Inspector
Ministry of small and medium Enterprise Development
10.2023 - Current
Underwriting Clerk
Madison General Insurance
04.2023 - 06.2023
Marketing Coordinator
Cavendish University Zambia
01.2019 - 04.2023
Trainee
Mulonga water and Sewerage Company
01.2016 - 01.2016
General Certificate for Secondary Education - undefined
Kasisi Girls secondary School
Post graduate diploma - monitoring and evaluation
Cavendish University
Bachelor of Science - Economics
Copperbelt University (CBU)
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