Jeward Mbofana
Lusaka
Summary
Client-focused and organized professional with advanced degree and diverse experience in customer service, business management and project coordination. Collaborative communicator to quickly build relationships with both clients and business audiences. Known for innovation and creative problem-solving abilities to address business challenges.
Dynamic and performance-driven business professional with high integrity, strong work ethic and great leadership skills. Meticulous and resourceful Business Manager with proven success leading productive teams, controlling budgets, networking to drive growth initiatives and marketing to maximize brand outreach.
Overview
8
8
years of professional experience
8
8
years of post-secondary education
Work History
Cash Collection Officer/Cashier
LS-Mfez
Lusaka, Zambia
11.2021 - Current
- Operate cash register, process cash transactions with excellent accuracy levels
- Work flexible schedules and extra shifts to meet business needs.
- Answer customer questions about investment opportunities and addresses customer concerns.
- Promote customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Maintain secure cash drawers, promptly resolving discrepancies in daily totals.
- Reconcile cash drawers at start and end of each shift, accounting for errors and resolving discrepancies.
- Collecting toll fees from customers, issuing receipts and providing correct change.
- Facilitating provision of customer service, including information service on the investment environment and information on investors.
- Ensure implementation of cash management system.
Personal Assistant & Office Manager
Boma Foods/Gardens Ltd
Lusaka, Zambia
01.2014 - 11.2021
- Displayed absolute discretion at handling confidential information.
- Maintained appropriate filling of personal and professional documentation.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Arranged domestic and international travel plans and itineraries.
- Kept detailed track of household and maintenance inventory and schedules.
- Produced accurate office file, updated spreadsheets and crafted presentations to support executives and boost team productivity.
- Monitored household expenditures and budgeted for groceries and household utility payments.
- Researched and collected best pricing flights and furnishings.
- Monitored the provision of contracted services such as garbage collection.
- Managed the company bank accounts
- Processed online banking transactions
Education
Bachelor of Arts - Economics
Livingstone International University of Zambia
Lusaka, Zambia 01.2017 - 06.2022
Diploma - Banking & Finance
Mansfield Unversity Zambia
Lusaka, Zambia 06.2013 - 08.2015
MBA - Finance
Copperbelt University
Copperbelt 02.2023 - Current
Skills
- Toll collection operator
- Organized and detail-oriented
- Basic accounting
- Records management
- Excellent communication skills
- Records maintenance
- Cash management
- Credit and cash transactions
- Customer assistance
- Cash drawer balancing
- Payment processing
- Bank deposits
- Cash register operation
- Budgetary Planning
- Banking operations
- Workforce Management
- Senior leadership support
- Expense reporting
- Invoicing and billing
- Proposal writing
- Data entry
- Customer relations
- Lead generation
- Contract development and management
Timeline
MBA - Finance
Copperbelt University
02.2023 - Current
Cash Collection Officer/Cashier
LS-Mfez
11.2021 - Current
Bachelor of Arts - Economics
Livingstone International University of Zambia
01.2017 - 06.2022
Personal Assistant & Office Manager
Boma Foods/Gardens Ltd
01.2014 - 11.2021
Diploma - Banking & Finance
Mansfield Unversity Zambia
06.2013 - 08.2015
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