Jignesh Acharya
Lusaka
Summary
Dynamic IT leader with a proven track record at Polythene Product Zambia Limited, excelling in IT asset management and cybersecurity. Spearheaded software implementations that enhanced productivity and user satisfaction. Adept at team development, fostering a collaborative environment that drives operational improvements and innovation. Committed to aligning technology with organizational goals.
Experienced with IT infrastructure management and team leadership. Utilizes strategic planning to optimize technology solutions. Track record of driving efficiency and innovation in IT operations.
Overview
21
21
years of professional experience
Work History
Head of IT
Polythene Product Zambia Limited
03.2025 - Current
- Managed IT infrastructure to ensure system reliability and performance.
- Implemented software solutions to streamline internal processes and enhance productivity.
- Provided technical support to staff, resolving issues efficiently and improving user satisfaction.
- Coordinated with vendors for procurement of hardware and software resources.
- Managed server installations and configurations to ensure optimal performance.
- Performed regular backups to ensure data security and prevent potential loss of information.
- Overseeing IT infrastructure, ensuring smooth operations of all systems, networks,
applications and hardware. - Monitored network traffic patterns to detect potential threats and unauthorized access attempts.
- Configured and maintained routers, switches, and firewalls for secure connectivity.
- Conducted training sessions to improve user proficiency with ERP modules.
IT Manager
Decotex Paints Limited
05.2024 - 02.2025
- Managed IT infrastructure and ensured system stability across organizational departments.
- Monitored inventory levels and implemented effective stock management practices.
- Monitored shipment status using transport management software, ensuring accurate tracking for stakeholders.
- Supported inventory management by tracking stock levels and coordinating with warehouse teams for replenishment.
- Supervised daily sales operations to ensure team adherence to company policies and standards.
Head of Information Technology
Astro Holdings Limited
11.2012 - 11.2024
- Led IT strategy development to align technology initiatives with organizational goals.
- Implemented cybersecurity measures to enhance data protection and system integrity.
- Managed vendor relationships and negotiated contracts for software solutions.
- Oversaw the integration of cloud services to improve operational efficiency.
- Installed, configured and supported local area network (LAN), wide area network (WAN) and Internet system.
- Developed and implemented security protocols to protect sensitive information from cyber threats.
- Developed responsive email setup using Google Workspace to enhance user experience.
- Utilized ERP systems for tracking purchases, managing inventory, and generating reports for stakeholders.
- Developed training materials and conducted workshops to enhance user adoption of ERP systems across departments.
Front Desk Manager
Quality Inn
01.2024 - 04.2024
- Managed front desk operations, ensuring efficient guest check-in and check-out processes.
- Provided exceptional customer service, addressing guest inquiries and resolving issues promptly.
- Coordinated with housekeeping and maintenance teams to maintain high standards of facility cleanliness and functionality.
- Oversaw scheduling of staff shifts, optimizing coverage during peak hours to enhance service delivery.
- Trained new front desk staff on operational procedures and customer service best practices.
IT Manager
Haridarshan Exports (Group Of Companies)
11.2008 - 09.2012
- Developed custom IT solutions to address specific business needs, driving operational improvements and cost savings.
- Coordinated IT operations activities to deliver smooth flow of daily business needs.
- Led a skilled IT team in providing exceptional technical support, fostering a collaborative environment that promoted professional growth.
- Managed system upgrades and integrations, minimizing disruptions to operations.
- Procurement of IT hardware, software and maintenance products & services
Head of Computer Department /Assistant Lecturer
Madhav Career Academy
01.2004 - 09.2008
- Led department strategy aligning technology initiatives with organizational goals.
- Developed and implemented curriculum enhancements to support student learning outcomes.
- Managed departmental budget, optimizing resource allocation for maximum efficiency.
- Fostered partnerships with industry leaders to enhance program relevance and job placement opportunities.
- Facilitated online learning sessions, enhancing student engagement and comprehension.
Computer Teacher /Head of Operations
Try Computer Academy
01.2004 - 08.2008
- Developed comprehensive lesson plans using interactive software and educational tools.
- Facilitated hands-on coding workshops to enhance student engagement and practical skills.
- Implemented curriculum updates aligning with emerging technology trends and best practices.
- Mentored junior teachers, providing guidance on classroom management and instructional strategies.
- Streamlined classroom operations by utilizing educational software tools, enhancing efficiency in lesson delivery.
Education
'O' Level - Computer And Information Systems
DOEACC Society
Bhavnagar, Gujarat (India)03-2012
Certificate in Computer Application - Network And System Administration
DOEACC Society
Bhavnagar, Gujarat (India)03-2012
Bachelors of Computer Science - Computer Science
Gujarat University
Bhavnagar, Gujarat (India)03-2004
Skills
- IT asset management
- Network administration
- Technical troubleshooting
- Team development
- IT procurement
- Information security
- Cybersecurity management
- Virtualization
Cricket, Movies & Video Broadcast
Music Setup, Event Management & Live Video Bradcast
Languages
English
Hindi
Gujarati
Timeline
Head of IT
Polythene Product Zambia Limited
03.2025 - Current
IT Manager
Decotex Paints Limited
05.2024 - 02.2025
Front Desk Manager
Quality Inn
01.2024 - 04.2024
Head of Information Technology
Astro Holdings Limited
11.2012 - 11.2024
IT Manager
Haridarshan Exports (Group Of Companies)
11.2008 - 09.2012
Head of Computer Department /Assistant Lecturer
Madhav Career Academy
01.2004 - 09.2008
Computer Teacher /Head of Operations
Try Computer Academy
01.2004 - 08.2008
'O' Level - Computer And Information Systems
DOEACC Society
Certificate in Computer Application - Network And System Administration
DOEACC Society
Bachelors of Computer Science - Computer Science
Gujarat University
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