Joan Kaputa (MZIHRM)
Human Resources Practitioner
Lusaka,09
Summary
Conscientious and compassionate human resources professional with drive for helping employers recruit, develop and retain qualified candidates. Skilled at partnering with management teams to build employee-centric cultures promoting positive morale and optimizing productivity. Motivating and positive with excellent interpersonal, coaching and communication skills.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
- Facilitated communication between departments, boosting team collaboration
- Administered payroll and benefits, ensuring 100% compliance and accuracy
- Implemented HR software solutions, increasing efficiency by 40%
- Management of petty cash
- Maintenance of Leave record for staff
- Visa application, renewals and collection for expatriates employees
- handling travel arrangements for staff and obtaining visa and making hotel arran as requested by senior staff
- Management of bills in terms of paying bills such as electricity, water, courier as well as security services .
- Provided staff orientation for new hires
- Scheduling use of project vehicles for all members of staff
- Ensuring that all office equipments and consumables are secured and in working order.
- Creating and overseeing logical filling system both electrical and hard copies.
- COnducting of reference checks on possible candidates.
- handling the switchboard and receiving visitors effectively, efficiently, cordially and acting as the first voice and point of entry projecting a positive and efficient image of office.
- Developed training programs, improving employee skills and productivity
- Streamlined recruitment processes, reducing hiring time by 30%
- Managed employee onboarding, enhancing retention rates by 25%
- Coordinated performance reviews, driving a culture of continuous improvement
- Organized team-building events, enhancing employee morale and engagement
- Maintained HR records, improving data management and retrieval
Human Resources & Administration Manager
Panda Africa Solutions Limited
10.2023 - Current
- Managing company staff, including coordinating and supporting recruitment process.
- Onboarding newcomers to company.
- Determining suitable salaries and remuneration.
- Providing necessary support systems for payroll requirements.
- Developing adequate induction and training.
- Supporting employee opportunities for professional development.
- Managing succession planning of staff.
- Assisting with performance management and review process.
- Developing hiring strategies that align with business goals.
- Implementing and defining hiring and recruitment processes.
- Handling employee relations, including grievances, demands, and conflicts.
- Performing candidate screenings, such as background checks.
- Creating, updating, and managing employee policies.
- Revising employee handbooks.
- Preparing formal job descriptions.
- Researching, reviewing, and revising compensation packages.
- Coaching and training of over 100 employees.
- Communicating with employees about policies, programs, and benefits.
- Ensuring all policies and processes are compliant with federal, state, and local law.
- Retaining personnel records and associated data.
- Handling employee assignments and scheduling.
- Disciplining employees when required, documenting all actions.
- Managing employee terminations, including notification.
- Conducting ICP tests at regular intervals for all departments, to identify areas of deficiency and to take necessary corrective actions.
- Leading and Managing professional development of all staff within University's training budget.
- Ensuring that employees have safe working environment, free from discrimination and harassment.
- Ensuring that all joining formalities are completed within stipulated timeframe.
- Ensuring that all appointments letters, Contracts and code of conduct are signed in acceptable timeframe.
- Ensuring that employees are oriented on rules and regulations of company and within department where employee will be assigned which also includes familiarization of organizational structure.
- Coordination with Departmental Heads for manpower requirements.
- Ensuring that all processes with regards to recruitment process are adhered to.
- Motivated employees through special events and incentive programs.
- Evaluated employee onboarding programs and presented strategic improvement recommendations to upper management.
- Organized and led staff orientation programs and training to promote collaboration.
- Managed the recruitment and selection process, ensuring alignment with organizational objectives and compliance with regulations.
- Oversaw employee onboarding procedures, enhancing new hire engagement and integration into company culture.
- Maintained HR policies and procedures, ensuring compliance with legal standards and fostering a fair workplace environment.
Human Resources Manager
Texila American University
10.2020 - 09.2023
- Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
- Maintained accurate HR records in compliance with applicable laws, ensuring efficient data retrieval when required.
- Conducted thorough internal investigations, addressing employee concerns with fairness and transparency.
- Maintained payroll and benefits for employees in various locations, minimizing financial discrepancies through detailed program management.
- Collaborated with executive leadership to align HR initiatives with overall business goals and objectives.
- Managed complex benefits administration, ensuring accurate enrollment and timely processing of claims.
- Motivated employees through special events, incentive programs, and constructive feedback.
- Developed comprehensive onboarding programs to facilitate smooth integration of new employees into the organization.
- Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
- Provided expert guidance on labor laws and regulations, mitigating legal risks for the organization.
- Regularly analyzed workforce trends to proactively address potential skill gaps or staffing needs.
- Processed employee claims involving performance issues and harassment.
- Monitored and handled employee claims involving performance-based and harassment incidents.
- Enhanced employee retention by implementing effective talent management strategies and fostering a positive work environment.
Human Resources Business Partner
Ulendo Group of Companies
04.2020 - 09.2020
- Advising Management on administration of Human Resources policies and procedures.
- Serving as internal consultant by analyzing company's current HR programs and recommending solutions.
- Presenting training sessions related to specific HR programs.
- Ensuring HR programs and services are in compliance with established policies and procedures and state/federal laws and regulations.
- Administration of Staff Welfare.
- Preparing and maintaining reports related to specific HR projects.
- Assisting with development and coordination of recommended changes regarding ULENDO's workflow.
- Developing methods for compiling and analyzing data for reports and special projects.
- Conducting audits of HR activities to ensure compliance.
- Overall role was to help set up Human Resources Department.
- Managing company staff, including coordinating and supporting recruitment process.
- Onboarding new joiners.
- Determining suitable salaries and remuneration.
- Providing necessary support systems for payroll requirements.
- Developing adequate induction and training.
- Supporting employee opportunities for professional development.
- Managing succession planning of staff.
- Assisting with performance management and review process.
- Developing hiring strategies that align with business goals.
- Implementing and defining hiring and recruitment processes.
- Handling employee relations, including grievances, demands, and conflicts.
- Performing candidate screenings, such as background checks.
- Revising employee handbooks.
- Preparing formal job descriptions.
- Researching, reviewing, and revising compensation packages.
- Coaching and training of 50 employees per month.
- Communicating with employees about policies, programs, and benefits.
- Ensuring all policies and processes are compliant with federal, state, and local law.
- Retaining personnel records and associated data.
- Disciplining employees when required, documenting all actions.
- Managed full cycle of recruiting, hiring and onboarding new employees.
- Maintained confidential nature of employee and company proprietary and privileged information used or observed in course of performing job duties.
- Led comprehensive safety training program for 100 staff members.
- Conducted exit interviews with employees leaving company to gauge areas of success and opportunities for improvement.
- Provided resolution to complex and confidential issues.
- Analyzed and modified compensation and benefits policies to establish competitive programs and comply with legal requirements.
- Reviewed applicant qualifications and assisted management and recruiting with hiring needs and determining compensation and total package.
- Developed and delivered special events for company employees.
- Engaged employees and conducted exit interviews to gain complete sense of satisfaction and areas in need of improvement.
- Liaised between multiple business divisions to improve communications.
Senior Human Resources Officer
Zambia Electrometer Limited
03.2017 - 03.2020
- Established effective succession planning processes to ensure smooth leadership transitions and continued growth of future leaders.
- Developed comprehensive recruitment strategies to attract top talent, resulting in a diverse and high-performing workforce.
- Partnered with senior executives on organizational restructuring efforts that improved overall business efficiency and effectiveness.
- Innovated HR metrics reporting system that provided valuable insights into workforce trends which informed strategic decisionmaking.
- Coordinated annual performance review process to facilitate constructive feedback exchange between managers and employees, driving professional growth opportunities for staff members.
- Managed complex employee relations issues, resolving conflicts and fostering positive workplace culture.
- Facilitated successful onboarding of new employees with comprehensive orientation programs and training materials.
- Collaborated with cross-functional teams on various projects related to diversity and inclusion efforts, creating a more inclusive work environment for all employees.
- Managed benefits administration processes to ensure timely enrollment updates and accurate record-keeping systems were maintained consistently throughout the year.
- Championed employee recognition programs that increased morale and fostered a culture of appreciation within the company.
- Led organizational change initiatives to improve overall business performance, maintaining open communication with employees during transitions.
Internal Sales Consultant/Collections Official
First National Bank (FNB)
01.2012 - 01.2017
- Cultivated strong client relationships to enhance payment compliance.
- Implemented automated follow-up processes, boosting recovery rates.
- Issuing of bank Managers Cheques as well as Atm Cards
- Controlling Cheque book library and Atm cards pending collections
- Engaging with customers in a professional way specified in the service standards.
- Ensuring that all customers needs and expectations are understood.
- Adherence to the bank golden rules.
- Ensuring that bank brand values are practiced at all times.
- lead generation
- Growing existing customer portfolios by cross selling.
- Applying sales knowledge to achieve sales results.
- Delivering exceptional customer.
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Education
MBA - Bussines Leadership & Management Strategy
Zambia Center of Accountancy (ZCAS)
Lusaka12-2026
Higher National Certificate - undefined
KOPALINE UNIVERSITY
Lusaka01.2022
Higher National Certificate - Labour Law & Industrial Resolution
Zambia Institute of Advanced Legal Education(ZIALE
Lusaka01.2020
Diploma in Human Resources Management
NATIONAL INSTITUTE OF PUBLIC ADMINISTRATION (NIPA)
Lusaka01.2010
Skills
- Labor relations management
- Compensation management
- Health and safety management
- Contract drafting expertise
- Facilitating exit processes
- Employee onboarding
- Employment law expertise
- Maintaining employee confidentiality
- Performance evaluation expertise
- Termination record management
- Retention strategy design
- Facilitating disciplinary process compliance
- HRMS administration
- Conducting background checks
- Recruitment and termination
- Policy development and documentation
Affiliations
Practicing Certificate (Full Member(ZIHRM) Am fully complied with the provision of the ZIHRM Act No. 3 of 2022 of the Institute.
Certification
BELINA PAYROLL
Aug 2020
ESOFT AFRICA LIMITED
Feb 2021
- Certificate in Labour Law and Industrial Resolution.(ZIALE)
- Interact Club Certificate Awarded on 13/10/2006 Wildlife Club
Languages
English
Bemba
Nyanja
Extra-Curricular Activities
Certificate of Achievement at High School, Ndola, 2006,
Certificate of Achievement in Wildlife Club, Ndola, 2006
Certificate of Achievement -Interact Club , Ndola, 2006
References
References available upon request
Personal Information
- Date of Birth: 23/08/1989
- Nationality: Zambian
- Driving License: Class B
- Marital Status: Married
Publications
A STUDY TO INVESTIGATE THE EFFECTS OF TEACHING COMPREHENSIVE SEXUALITY EDUCATION IN SCHOOLS . CASE STUDY OF NATIONAL INSTITUTE OF PUBLIC ADMINISTRATION (NIPA)
Oct 2019
Timeline
Human Resources & Administration Manager
Panda Africa Solutions Limited
10.2023 - Current
Human Resources Manager
Texila American University
10.2020 - 09.2023
Human Resources Business Partner
Ulendo Group of Companies
04.2020 - 09.2020
Senior Human Resources Officer
Zambia Electrometer Limited
03.2017 - 03.2020
Internal Sales Consultant/Collections Official
First National Bank (FNB)
01.2012 - 01.2017
Higher National Certificate - undefined
KOPALINE UNIVERSITY
MBA - Bussines Leadership & Management Strategy
Zambia Center of Accountancy (ZCAS)
Higher National Certificate - Labour Law & Industrial Resolution
Zambia Institute of Advanced Legal Education(ZIALE
Diploma in Human Resources Management
NATIONAL INSTITUTE OF PUBLIC ADMINISTRATION (NIPA)