Joan kaputa
Lusaka
Summary
Knowledgeable Human Resources Specialist with robust background in overseeing administrative/Hr operations and implementing efficient processes. Known for optimizing procedures that enhance office productivity and support organizational goals. Proven ability to lead teams and foster collaborative environments, demonstrating skills in Human Resources Management .
Overview
16
16
years of professional experience
1
1
Certification
Work History
Human Resources & Administration Manager
Panda Africa Solutions Limited
10.2023 - Current
- Streamlined HR processes, enhancing employee onboarding and retention rates through improved training programs.
- Coordinated recruitment efforts, ensuring alignment with organizational needs and fostering diverse candidate pools.
- Implemented employee engagement initiatives, resulting in increased job satisfaction and reduced turnover rates.
- Facilitated performance appraisal systems, promoting transparent feedback and consistent evaluation across departments.
- Administered employee benefits programs, providing guidance on health plans, retirement options, and wellness resources.
- Monitored compliance with labor laws, ensuring organizational policies adhered to local and national regulations.
- Conducted exit interviews, gathering insights to inform HR strategies and improve workplace culture.
- Developed and maintained HR reporting systems, providing data analytics that informed strategic decision-making.
- Oversaw office operations, implementing policies that improved workflow efficiency and employee productivity.
- Led training sessions for staff on HR policies, fostering understanding and adherence to company standards.
- Collaborated with finance teams to manage payroll processes, ensuring accurate and timely employee compensation.
- Reviewed and updated employee handbooks, aligning policies with best practices and legal requirements.
- Facilitated conflict resolution processes, promoting a harmonious workplace and effective dispute management.
- Executed budget oversight for HR initiatives, ensuring financial accountability and alignment with strategic goals.
- Supervised a team of administrative professionals, providing guidance, support, and constructive feedback to ensure high-quality service delivery.
- Developed effective filing systems that streamlined document retrieval, increasing efficiency within the workplace.
- Collaborated with leaders from other departments to achieve consistent processes and maximize efficiency of resources.
- Prepared comprehensive reports on departmental performance for senior management, enabling informed decision-making and strategic planning efforts.
- Conducted regular audits of internal processes to identify areas for improvement and implement corrective measures promptly.
- Streamlined office processes by implementing efficient administrative systems, resulting in increased productivity and reduced operational costs.
- Facilitated interdepartmental communication by organizing regular meetings, fostering collaboration and cohesive decision-making across the organization.
- Promoted a positive workplace culture by addressing employee concerns promptly and implementing initiatives aimed at boosting morale and job satisfaction.
- Implemented stringent data protection policies to safeguard sensitive company information from unauthorized access or loss.
- Facilitated the hiring process by working closely with HR in candidate screening, interviewing, and onboarding new administrative staff members.
- Ensured compliance with relevant laws regulations by developing robust policies procedures governing administrative operations within the company.
- Oversaw corporate events designed to connect and support employees at work and outside of work.
Human Resources Manager
Texila American University
10.2020 - 09.2023
- Conducting ICP tests at regular intervals for all departments, to identify areas of deficiency and to take necessary corrective actions.
- Developed and implemented HR policies to enhance organizational effectiveness.
- Oversaw recruitment processes, ensuring alignment with institutional goals and culture.
- Streamlined onboarding procedures to improve employee integration and retention rates.
- Led performance management initiatives, fostering a culture of continuous feedback and development.
- Managed employee relations, resolving conflicts and promoting a positive work environment.
- Maintained accurate HR records in compliance with applicable laws, ensuring efficient data retrieval when required.
- Organized and led staff orientation programs and training to promote collaboration.
Human Resources Business Partner
Ulendo Group of Companies
04.2020 - 09.2020
- Developed and implemented HR policies to align with organizational goals.
- Started the HR Department from Scratch
- Advised management on employee relations issues, fostering a positive workplace culture.
- Led performance management initiatives to improve employee engagement and retention.
- Collaborated with leadership on succession planning and career development programs.
- Conducted training sessions to equip staff with essential HR compliance knowledge.
- Streamlined onboarding processes, reducing time-to-hire while enhancing candidate experience.
Senior Human Resources Officer
Zambia Electrometer Limited
03.2017 - 03.2020
- Conducted thorough investigations into employee grievances, resolving conflicts and promoting a harmonious work environment.
- Designed training programs to enhance employee skills and capabilities, aligning development with organizational goals.
- Streamlined recruitment processes, significantly reducing time-to-hire while improving candidate quality through targeted sourcing strategies.
- Managed performance evaluation processes, ensuring alignment with company objectives and facilitating constructive feedback.
- Collaborated with management to develop HR policies that promote diversity, equity, and inclusion across the organization.
- Led workforce planning efforts, assessing talent needs and developing strategies to address skill gaps and succession planning.
- Implemented employee wellness programs, contributing to improved employee health and reduced absenteeism rates.
- Facilitated exit interviews to gather feedback, identifying trends that informed retention strategies and organizational improvements.
- Coordinated compliance training sessions, ensuring employees were well-versed in legal requirements and company policies.
- Reviewed and updated employee handbooks, ensuring clarity on policies and procedures to enhance employee understanding.
Internal Sales Consultant/Collections Official,
First National Bank (FNB)
01.2012 - 01.2017
- Boosted team productivity by introducing efficient time management strategies and prioritizing responsibilities.
- Conducted insightful presentations for prospective clients, showcasing company products and services effectively.
- Increased sales by developing strong relationships with key clients and providing tailored solutions to their needs.
- Supported product development efforts by offering insights on customer preferences and industry trends.
- Assisted in the negotiation of contracts with clients, resulting in mutually beneficial agreements for both parties.
- Managed a diverse portfolio of accounts, ensuring timely follow-ups and maintaining long-lasting client relationships.
- Coordinated closely with operations and logistics teams ensuring seamless end-to-end customer experiences.
- Streamlined internal communication processes to improve collaboration between sales, marketing, and product teams.
- Developed thorough understanding of company''s products/services features and benefits enabling quick response times during client inquiries.
- Enhanced client satisfaction by promptly addressing concerns and providing exceptional customer service.
Administrative/HR Assistant
Elizabeth Glazer Pediatric Aids Foundation (egpaf)
01.2010 - 01.2012
- Provided exceptional customer service to both internal and external stakeholders, addressing inquiries and concerns promptly.
- Supported recruitment efforts for over 50 open positions, expediting the hiring process and reducing time to fill Vacancies.
- Streamlined HR processes by implementing new administrative systems and tools, resulting in improved efficiency.
- Coordinated company-wide training sessions, facilitating professional development opportunities for staff members.
- Managed sensitive information diligently safeguarding personal data and ensuring adherence to privacy policies.
- Enhanced employee onboarding experience by developing comprehensive orientation programs and materials.
- Assisted in benefits administration, ensuring accurate enrollment and timely communication of changes to employees.
- Managed complex scheduling tasks for multiple team members, ensuring deadlines were met consistently.
- Conducted thorough background checks on potential hires, mitigating risk associated with hiring decisions.
- Contributed to a positive work environment by assisting in the planning and execution of employee appreciation events.
- Prepared offer letters following established protocols while maintaining accuracy and confidentiality.
- Maintained accurate employee records, ensuring compliance with federal and state regulations regarding personnel files.
- Collaborated with HR team members on various projects, contributing to the overall success of department initiatives.
- Organized exit interviews for departing employees gathering valuable feedback for organizational improvement.
- Updated job descriptions regularly as needed to reflect current requirements and responsibilities for open positions.
- Participated in job fairs representing the company professionally while sourcing potential candidates.
- Facilitated interview scheduling between candidates and hiring managers, streamlining communication during recruitment efforts.
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Answered and redirected incoming phone calls for office.
- Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
- Monitored employee attendance and performance to verify punctuality and absences, addressing issues in accordance with company policies and procedures.
- Screened applicant resumes and coordinated both phone and in-person interviews.
- Organized new employee orientation schedules for new hires.
- Created and completed personnel action forms for hires, terminations, title changes and terminations.
- Delivered friendly assistance with new hires throughout interviewing and hiring process.
- Processed employee termination paperwork at direction of supervisory staff.
Education
Master of Arts - MBA, Business Leadership And Management
Zambia Center of Accountancy Studies (ZCAS)
Lusaka12-2026
Bachelor of Arts - Public Administration
National Institute of Public Administration (NIPA)
Lusaka10-2019
Associate of Arts - Diploma in Human Resources Management
National Institute Of Public Administration (NIPA)
Lusaka, Zambia10-2010
Skills
- Documentation and reporting
- Staff training and development
- Office management
- Filing systems
- Report preparation
- Employee management
- Human resources management
- Meeting coordination
- Organizational leadership
- Travel arrangements
- Internal communication
- Administrative support
- Office administration
- Recordkeeping and reporting
- Developing policies and procedures
- Customer service management
- Office supervision
- HR support
- Records management
- Microsoft Office Suite
- Event coordination
- Travel coordination
- Employee onboarding
- Payroll control
- Team collaboration
- Time management
Affiliations
- Practicing Certificate (Full Member(ZIHRM) Am fully complied with the provision of the ZIHRM Act No. 3 of 2022 of the Institute.
Certification
- BELINA PAYROLL
- ESOFT AFRICA LIMITED
- Certificate in Labour Law and Industrial Resolution.(ZIALE)
- Interact Club Certificate Awarded on 13/10/2006
- Wildlife Club13/10/2006
Additional Information
(PUBLICATIONS )
A STUDY TO INVESTIGATE THE EFFECTS OF TEACHING COMPREHENSIVE
SEXUALITY EDUCATION IN SCHOOLS . CASE STUDY OF NATIONAL INSTITUTE OF
PUBLIC ADMINISTRATION (NIPA),Oct 2019.
Languages
English
Native language
Timeline
Human Resources & Administration Manager
Panda Africa Solutions Limited
10.2023 - Current
Human Resources Manager
Texila American University
10.2020 - 09.2023
Human Resources Business Partner
Ulendo Group of Companies
04.2020 - 09.2020
Senior Human Resources Officer
Zambia Electrometer Limited
03.2017 - 03.2020
Internal Sales Consultant/Collections Official,
First National Bank (FNB)
01.2012 - 01.2017
Administrative/HR Assistant
Elizabeth Glazer Pediatric Aids Foundation (egpaf)
01.2010 - 01.2012
Bachelor of Arts - Public Administration
National Institute of Public Administration (NIPA)
Associate of Arts - Diploma in Human Resources Management
National Institute Of Public Administration (NIPA)
Master of Arts - MBA, Business Leadership And Management
Zambia Center of Accountancy Studies (ZCAS)