Joel Muke
Lusaka,Zambia
Overview
5
5
years of professional experience
1
1
Language
Work History
Cash Centre Manager
Armsafety Cash Ltd
01.2021 - 07.2021
- Trained new staff members on company policies and center expectations.
- Managed and supervised about 25 to 30 tellers in-house and in roving field.
- Facilitated successful cross-functional collaborations for completion of key projects, fostering strong working relationships among departments and team members.
- Prepared monthly budgets for overall center staff and center.
- Implemented training systems for new employees on cash management and compliance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Established team priorities, maintained schedules and monitored performance.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
ATM Department Manager
Armsafety Cash Ltd
08.2019 - 12.2020
- Collaborated on operational support tasks to achieve common goal.
- Efficiently and effectively identified and solved all problems that impacted direction of business.
- Managed several Cash Automated Teller Machine reconciliations for 2 major clients.
- Strategically coordinated operations according to objectives and capabilities, effectively allocating resources to meet demands
- Resolved customer complaints quickly to maintain customer satisfaction.
- Trained cashiers on organizational policies, cash handling and customer service to maintain highly skilled team.
- Built positive relationships with customers to increase repeat business.
- Monitored areas for security issues and safety hazards.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Mentored team members to enhance professional development and accountability in workplace.
- Created employee schedules to align coverage with forecasted demands.
- Established objectives to offer team members clear roadmap to help company achieve overall goals.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Analyzed team performance data to provide meaningful insights, enabling informed decision-making.
- Drove performance of staff by creating incentives and positive work atmosphere and administering recognition and rewards programs.
- Administered monthly and annual reviews to direct reports and set clear and measurable goals, action plans, and follow-up procedures.
- Leveraged data and analytics to make informed decisions and drive business improvements.
Operations Executive
Armsafety Cash Ltd
10.2018 - 09.2019
- Collaborated on operational support tasks to achieve common goal.
- Efficiently and effectively identified and solved all problems that impacted direction of business.
- Strategically coordinated operations according to objectives and capabilities, effectively allocating resources to meet demands
- Supervised over 15 cashiers and all their operations
- Introduced new methods, practices, cashier's operating manual and systems.
- Performed statistical analyses to gather data for operational and forecast team needs.
- Improved employee satisfaction rating by realigning and enforcing policies.
Education
Bachelor Of Business Administration - Business Administration And Management
11.2023
Diploma - Biblical Studies
11.2015
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Skills
- Team Leadership
- Public Speaking
- Customer Service
- Cash Handling and Security
- Microsoft Excel
- Microsoft Office
- Maintenance and Supply Requests
- Property Accountability
- Sales and Marketing
- Coaching and Mentoring
Summary
Dedicated operations professional with 3 years history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational growth.
Timeline
Cash Centre Manager - Armsafety Cash Ltd
01.2021 - 07.2021
ATM Department Manager - Armsafety Cash Ltd
08.2019 - 12.2020
Operations Executive - Armsafety Cash Ltd
10.2018 - 09.2019
Texila American University - Bachelor Of Business Administration, Business Administration And Management
Rhema Bible Training Centre Zambia - Diploma , Biblical Studies
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