JOHN BANDA
CHIRUNDU,ZAMBIA
Summary
I Possess excellent time management, organisational and multitasking skills. I am focused on building customer loyalty and satisfaction and to provide each customer with excellent, customised service. I possess good mathematical skills and I pay keen attention to detail. I am highly commended for high levels of accountability, efficiency and accuracy. I am a motivated banking professional possessing strong commitment to quality customer service coupled with superb communication skills. I strive to build customer loyalty by expertly resolving problems and quickly processing transactions.
Overview
7
7
years of professional experience
Work History
TELLER
ZANACO
CHIRUNDU, ZAMBIA
06.2016 - Current
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
- Educated customers about remote banking tools to improve customer service and reduce burden on in-person team.
- Directed customers to necessary personnel for specific questions or advanced service requests.
- Upheld strict financial controls by keeping funds secure and accurately transferring monies.
- Opened new accounts and explained featured benefits and monthly fees.
- Properly processed deposits, withdrawals and payments for average of 120 customers daily.
- Explained bank services, financial products and applicable fees to customers.
- Maintained discretion and security in handling sensitive personal and financial data.
- Helped customers complete credit card and general bill payments in-person or via online banking system.
- Processed cash deposits and withdrawals for customers.
- Assisted customers with questions about products, services and terms.
Education
DIPLOMA IN PROJECT MANAGEMENT
NATIONAL INSTITUTE OF PUBLIC ADMINISTRATION
ZAMBIA 07.2014 -
Bachelor of Business Administration - BUSINESS MANAGEMENT
NATIONAL INSTITUTE OF PUBLIC ADMINISTRATION
Lusaka, Lusaka Province 01.2023 -
Skills
- I am an excellent sales person
- I have excellent customer service skills
- I am a team player
- I ensure timely execution on customer instructions
- I am a fast learner
Timeline
Bachelor of Business Administration - BUSINESS MANAGEMENT
NATIONAL INSTITUTE OF PUBLIC ADMINISTRATION
01.2023 -
TELLER
ZANACO
06.2016 - Current
DIPLOMA IN PROJECT MANAGEMENT
NATIONAL INSTITUTE OF PUBLIC ADMINISTRATION
07.2014 -
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