Yaliwe Taonga Chirambo
Lusaka,Zambia
Summary
Assertive Data Management Professional with strong analytical thinking and communication skills. Delivered effective time management in fast-paced environments while fostering teamwork and a proactive learning approach. Committed to leveraging expertise in a challenging role that prioritises innovation and efficiency.
Overview
4
4
years of post-secondary education
1
1
year of professional experience
Work history
Assistant Administrative Support Officer
National Health Insurance Management Authority
2024.04
- 6. Create administrative support memoranda that include requests for purchases, payments, and other operational requirements.
- 10. Ensure that activities are carried out in accordance with NHIMA policies, processes, and standards by closely collaborating with HR and Finance.
- 11. Scheduled and coordinated meetings, prepared documentation, and took minutes.
- 8. Organise team travel plans and arrangements while maintaining efficient communication and program schedule alignment.
- 7. To support field and operational activities, coordinate transport routing and driver allotment in accordance with NHIMA policies.
- 5. Follow up proactively to guarantee prompt approvals and submit expense requests in compliance with NHIMA protocols.
- 14. Maintain accurate and up-to-date filing systems, both electronic and hard copy, for Authority records, program documentation, and official correspondence.
- 13. Collaborate closely with Stores to guarantee the tracking and availability of stock goods needed for Authority operations.
- 9. Monitor service provider contracts to make sure that the terms are being followed and that payments are being processed on time.
- Coordinated routine maintenance, repairs, security, and cleanliness to ensure a secure and comfortable working environment.
- Monitored office refreshments and coordinated supply replenishment to maintain adequate availability for staff.
- 1. Provide newly hired employees with work tools and equipment.
- 2. Oversee the collection of refuse and ensure that appropriate waste management procedures are followed.
- Administered insurance for Authority assets, coordinating claims and ensuring timely responses to claims as required.
Intern
Ministry of Green Economy and Environment, Forestry Department HQ
2024.01 - 2024.03
- Reviewed and verified data entries for accuracy and consistency, enhancing reliability of reports.
- Managed data entry and capturing processes in forestry sector to ensure accurate information handling.
- Sorted and indexed data in MS Excel to maintain organised records and facilitate easy access.
- 4. Support the flow and transmission of data reports to relevant supervisor
Customer Care Executive
ISON BPO Xperiences Company
2023.09 - 2023.12
- Acquired, transmitted, explained and confirmed information to and/or from clients to guarantee the provision of outstanding customer service
- 2. Ensured that during every conversation, accurate product and service information is constantly conveyed.
- 3. Acquired, transmitted, explained and confirmed information to and/or from clients to guarantee the provision of outstanding customer service
- Built rapport with clients through polite and professional responses to every call.
- 5. Verified that every call meets predetermined quality standards.
- Achieved a perfect score in Inbound Quality Performance for December 2023 by adhering to quality standards.
- 7. Made sure that the set attendance schedules are strictly followed.
- 8. Verified that daily performance goals are fulfilled
- 9. Achieved a perfect score in Inbound Quality Performance for December 2023 by adhering to quality standards.
Sales Assistant
Yango Zambia
2023.02 - 2023.03
- 2. Achieved sales targets through strategic account management and growing restaurant partnership network.
- 3. Enhanced client retention by conducting weekly performance reviews with key restaurant partners.
- 1. Expanded restaurant portfolio by identifying and securing partnerships with high-potential, trendy Lusaka restaurants.
Education
Degree - Economics
Nelson Mandela University
2019.02 - 2022.11
Skills
- Data management
- Meeting coordination
- Analytical thinking
- Time management
- Team collaboration
- Effective communicator
- Assertive
- Fast-paced learner
Referees
- Mandy, Brophy, Lecturer, Mandy.Brophy@mandela.ac.za, +27720778128, Nelson Mandela University
- Benjamin, Seketa, NIL, benjaminseketa@gmail.com, 260796826, NIL
- Mapesho, Mendamen, Customer Care Agent, Mapesho.mendamena@isonemployees.com, +26076951049, iSON BPO Xperiences
- Sarah, Fungaloko, Senior Human Resource Officer, SFungaloko@nhima.co.zm, +260969173661, National Health Insurance Management Authority
- Tamani, Phiri, Manager - Administration, Tamani.Phiri@nhima.co.zm, +260979290192, National Health Insurance Management Authority
Awards
Introduction to Social Health Protection 21 May 2026 International Labour Organisation
Affiliations
Economics Association of Zambia EAZ2026 -E00650 15 Jan 2026 14 Jan 2027
Timeline
Assistant Administrative Support Officer
National Health Insurance Management Authority
2024.04
Intern
Ministry of Green Economy and Environment, Forestry Department HQ
2024.01 - 2024.03
Customer Care Executive
ISON BPO Xperiences Company
2023.09 - 2023.12
Sales Assistant
Yango Zambia
2023.02 - 2023.03
Degree - Economics
Nelson Mandela University
2019.02 - 2022.11