Microsoft Office
Hi, I’m
Joseph Bisenga
Technician
Lusaka,Copperbelt
The way to get started is to quit talking and begin doing.
Walt Disney
Summary
Detail-oriented Quality Control Technician adept at reviewing materials and finished items for compliance with specifications and standards. Skilled in reporting and problem-solving with a history of making a positive impact on operations. Reliable Quality Control Specialist with abilities in blueprint interpretation, operations monitoring and quality control inspections. Outstanding communication, active listening and organizational talents. Physically fit and adaptable with the capability to work in various work environments. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
10
years of professional experience
1
Language
Work History
CK Phones
Quality Management Technician
01.2022 - Current
Job overview
- Developed and implemented quality control processes to meet product standards.
- Collaborated with cross-functional teams to ensure consistent product quality across all departments.
- Monitored testing procedures and verified performance of tests according to established item specifications and protocol.
- Reviewed technical drawings and specifications, ensuring products met or exceeded design expectations.
- Prioritized safety throughout all aspects of work, resulting in decrease in workplace incidents related to quality management activities.
- Performed thorough inspections of incoming materials and outgoing products.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Reported problems and concerns to management.
- Passionate about learning and committed to continual improvement.
- Excellent communication skills, both verbal and written.
- Learned and adapted quickly to new technology and software applications.
- Prioritized safety throughout all aspects of work, resulting in decrease in workplace incidents related to quality management activities.
Transsion Holdings
Computer Repair Technician
02.2018 - 03.2021
Job overview
- Maximized productivity through expert time management skills, allowing for multiple concurrent repairs without sacrificing quality of workmanship.
- Developed detailed maintenance schedules for mobile phones and computer equipment to maximize equipment lifetimes
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Consistently met sales targets through effective cross-selling of related products such antivirus software,extended warranties during repair process.
- Provided remote technical support for customers, resolving issues without need for in-person visits.
- Updated and replaced outdated drivers and software for computers and office machines.
- Efficiently troubleshot and repaired computer equipment to cut company costs and maximize productivity.
- Refurbished used computers and technological equipment, saving companies money.
- Wrote reports on computer statuses and maintenance jobs.
- Disassembled computers to perform diagnostics and check for repair needs.
- Monitored systems in operation and quickly troubleshot errors.
- Inspected and tested faulty circuit boards and microprocessors.
- Researched and identified problems with computers and advised staff and clients on plans of action.
- Built long-term relationships with clients by offering exceptional customer service and follow-up assistance when needed.
- Improved system performance for users by performing regular maintenance tasks, cleaning, updates, and upgrades.
- Monitored server room, wireless network and other server infrastructure, keeping systems running smoothly.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Oversaw multi-site operating system upgrade projects, maintaining consistent performance across 30+ desktops.
- Restored data on computers and office machines.
- Installed and maintained automated teller machines in retail stores.
- Maintained office PCs, networks and mobile devices.
- Configured systems according to prescribed software and hardware frameworks.
- Assisted customers with setup of new devices and provided guidance on proper usage and maintenance techniques.
- Demonstrated increased knowledge of company products and equipment.
- Assisted customers with technical support inquiries.
- Managed system-wide operating system and software deployments as well as related software upgrade problems.
- Worked well in team setting, providing support and guidance.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
Affirm General Dealers
Mobile Phone Technician
01.2014 - 12.2015
Job overview
- Maintained clean and organized work environment, contributing to improved safety standards within workplace.
- Backed up and restored user data to replacement devices, maintaining strict customer privacy protocols.
- Delivered exceptional customer service while assisting clients with mobile device inquiries and concerns.
- Troubleshot complex software issues on multiple operating systems, restoring devices back to optimal functionality quickly and efficiently.
- Reset and restored mobile operating systems such to factory default settings to correct software-based faults.
- Offered guidance to consumers on purchasing mobile phone accessories.
- Optimized workspace layout for enhanced productivity, enabling technicians to complete more repairs per shift.
- Replaced touch-sensitive digitizers and displays using official OEM parts to maintain warranty eligibility.
- Mitigated risk of data loss during repairs by diligently backing up customer information before initiating any troubleshooting procedures.
- Read blueprints and schematics to correctly place equipment.
- Streamlined repair processes for faster turnaround times, resulting in increased customer loyalty.
- Developed strong relationships with vendors to ensure timely delivery of parts and supplies for repairs.
- Applied external accessories like screen protectors, skins and more.
- Installed replacement batteries, maintaining strict adherence to safety protocols to avoid overheating.
- Planned layouts and ran cable into buildings and through walls, attics, and crawl spaces.
- Responded to service requests during and after business hours.
- Provided diagnostic estimates for repairs, tracking malfunctions and breakage to draft repair cost estimates.
- Decommissioned unwanted consumer devices, safeguarding remaining data through reliable destruction methods.
- Established reputation for quality workmanship within communities, resulting in increased positive word-of-mouth referrals.
- Inspected devices for signs of intentional or accidental damage to determine warranty eligibility.
- Installed wiring, cabling and networking hardware on customer premises.
- Partnered with sales team to offer comprehensive support services for new mobile devices entering.
- Assisted customers in understanding their devices'' features better; providing personalized guidance on usage and maintenance tips.
- Researched and recommended network and data communications hardware and software.
- Reduced device downtime for customers by conducting thorough assessments and providing accurate repair estimates.
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Worked flexible hours across night, weekend, and holiday shifts.
- Excellent communication skills, both verbal and written.
- Resolved problems, improved operations and provided exceptional service.
- Proven ability to learn quickly and adapt to new situations.
- Effectively managed time-sensitive repair requests, ensuring minimal disruption to client''s daily activities.
Education
Zambia College of Distance Education (ZACODE)Luanshya,Zambia
Some College (No Degree) from Computer Installation And Repair Technology
Skills
- Testing Procedures
- Production Monitoring and Assessment
- Technical Liaising and Consulting
- Problem Solving
- Critical Thinking
- Teamwork
- Emotional intelligence
- Communication Skills
- Quality Management Systems
- Standard operating procedure creation
- Testing protocols
- Quality inspection techniques
- Functional Testing
- Safety Compliance
- Production troubleshooting
- Attention to Detail
- Technical Writing
- Customer Satisfaction
Certification
- CQT - Certified Quality Technician
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeContract WorkWork Location
On-SiteRemoteImportant To Me
Company CultureWork-life balanceCareer advancementHealthcare benefitsTeam Building / Company RetreatsPaid time offPersonal development programsFlexible work hours4-day work weekAccomplishments
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Software
System Software installation and repair
Data Analysis and Visualization(Excel)
IT troubleshooting and technical support
Timeline
Quality Management Technician
CK Phones
01.2022 - Current
Computer Repair Technician
Transsion Holdings
02.2018 - 03.2021
Mobile Phone Technician
Affirm General Dealers
01.2014 - 12.2015
Zambia College of Distance Education (ZACODE)
Some College (No Degree) from Computer Installation And Repair Technology
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