Joseph Mukopamali
Lusaka
Summary
Skilled HVAC and Home Appliance Technician with expertise in appliance repair and troubleshooting. Specializes in compliance regulations and optimizing appliance operations. Delivers outstanding customer service while maintaining high performance standards, contributing to enhanced appliance efficiency and customer satisfaction.
Overview
1
1
Certification
25
25
years of professional experience
Work History
HVAC/Home Appliance Technician
American Embassy
Lusaka
10.2001 - Current
- Diagnosed and repaired a variety of household appliances, restoring functionality and customer satisfaction.
- Repaired various appliances, ensuring compliance with safety standards and regulations.
- Delivered maintenance services that ensured optimal performance of customer appliances, enhancing reliability.
- Replaced worn or defective parts using hand tools and power tools.
- Analyzed schematic drawings, product manuals, and troubleshooting guides to diagnose and repair problems.
- Maintained accurate records of service calls and repairs performed on appliances.
- Coordinated with embassy staff to efficiently schedule maintenance and repair services, improving service response times.
- Ensured that all work areas were clean and safe at all times during repair process.
- Explored cutting-edge appliance technologies to improve repair services.
Home Appliance Technician
US Embassy Lusaka
Lusaka
03.2018 - 08.2026
- Diagnosed appliance malfunctions and performed necessary repairs.
- Conducted routine maintenance on various household appliances.
- Collaborated with staff to ensure timely service requests were addressed.
- Assisted in the installation of new appliances in residential settings.
- Provided exceptional customer service during appliance consultations and repairs.
- Replaced worn or defective parts using hand tools and power tools.
- Checked connections between components for proper alignment and operation.
- Repaired electrical wiring issues related to appliances.
- Ordered replacement parts when needed from suppliers.
- Conducted routine check-ups on customer's existing systems to identify potential problems before they arise.
- Ensured that all work areas were clean and safe at all times during repair process.
- Installed new appliances in accordance with manufacturer specifications.
- Tested components to ensure proper functioning after repair or installation.
- Explained customers how to operate their newly installed or repaired appliances.
- Followed safety protocols while handling hazardous materials such as gas lines.
- Performed preventive maintenance checks on a regular basis.
- Diagnosed and repaired household appliances such as refrigerators, ovens, washing machines and dishwashers
- Dismantled broken down units for further diagnosis.
- Analyzed schematic drawings, product manuals, and troubleshooting guides to diagnose and repair problems.
Education
Some College (No Degree) - Career Diploma in HVAC
Penn Foster Career School
Scranton,PA 18515 USA08-2008
Some College (No Degree) - Craft Certificate in Refrigeration
Northen Technical College
Ndola, Zambia06-1993
Some College (No Degree) - AirConditioning And Refrigeration Technology 2
AirConditioning And Refrigeration Academy
Kempton Park, South AfricaSome College (No Degree) - Microprocessor Logic Control
Kafue Gorge Regional Training Centre
Kafue, ZambiaSkills
- Appliance repair
- Maintenance services
- Schematic analysis
- Troubleshooting techniques
- Regulatory compliance
- Customer service
Languages
English
Upper Intermediate (B2)
B2
Certification
Refrigerant Management Course - Zambia Environmental Management Agency.
Accomplishments
Mission Honor Award - For Outstanding Housing and Warehousing Operations during the decommissioning of over 20 residences within a short transfer season window, setting a new standard for excellence in support of mission goals (December 4, 2025).
Timeline
Home Appliance Technician
US Embassy Lusaka
03.2018 - 08.2026
HVAC/Home Appliance Technician
American Embassy
10.2001 - Current
Some College (No Degree) - Career Diploma in HVAC
Penn Foster Career School
Some College (No Degree) - Craft Certificate in Refrigeration
Northen Technical College
Some College (No Degree) - AirConditioning And Refrigeration Technology 2
AirConditioning And Refrigeration Academy
Some College (No Degree) - Microprocessor Logic Control
Kafue Gorge Regional Training Centre