Joseph Munthali
lusaka
Summary
Detail-oriented IT Technician with proven skills in system installation, troubleshooting, and technical support. Committed to enhancing operational efficiency and user satisfaction through effective problem-solving and communication.
Overview
6
6
years of professional experience
Work History
IT Technician
EMN minerals
lusaka
09.2023 - 04.2026
- Installed and configured hardware and software for company-wide systems.
- Provided technical support to staff for troubleshooting computer issues.
- Maintained inventory of IT equipment and ensured proper storage practices.
- Assisted in the implementation of network security measures for data protection.
- Documented IT procedures and created user manuals for staff training.
- Collaborated with vendors to procure necessary IT supplies and services.
- Conducted regular system backups and monitored network performance consistently.
- Trained new employees on basic IT operations and company technologies.
- Troubleshot system issues related to network connectivity, software installation and configuration, printing.
- Resolved hardware issues including replacing parts as necessary.
- Installed and configured hardware, software, systems, networks, printers, and scanners.
- Provided technical support to users via telephone or remote access.
- Disassembled computer systems to troubleshoot and resolve hardware issues.
- Managed inventory of IT assets such as laptops, desktops, servers and peripherals.
- Deployed operating systems.
- Performed troubleshooting on networking and connectivity issues to restore connections and network access.
- Set up user profiles on local machines according to established standards.
- Configured routers, switches and wireless access points for LANs and WANs.
Social Media Manager
zenith pipes
lusaka
03.2020 - 08.2022
- Developed engaging content for various social media platforms.
- Assisted in creating social media strategies aligned with brand goals.
- Monitored social media channels for audience engagement and feedback.
- Collaborated with design team on visual content for posts.
- Researched current trends to inform future social media campaigns.
- Organized and scheduled posts using social media management tools.
- Responded promptly to comments and messages from followers.
- Analyzed performance metrics to support ongoing strategy adjustments.
- Created engaging content for multiple social media platforms, such as Twitter, Instagram, Facebook, and LinkedIn.
- Managed the daily operations of all assigned social media accounts.
- Tracked social media metrics to determine audience growth rate, volume and reach.
- Created social media strategies to increase sales and brand awareness across multiple platforms.
- Monitored customer comments on various social media channels and responded in a timely manner.
- Crafted visual designs and brand messaging elements for consistency across digital advertising and marketing platforms.
- Engaged with and responded to online audience through relevant comments.
Education
Certificate in Digital Marketing - Social Media Marketing
Coursera
07-2023
High School Diploma -
Mphamba Day Secondary
Lundazi11-2021
Skills
- Hardware installation
- Network troubleshooting
- Software configuration
- IT asset management
- Technical documentation
- Team collaboration
- Problem solving
- Training facilitation
- Time management
- Software deployment management
- Wireless networking
- System administration
- Application installations
- Mobile fleet management
- Network security
- Server maintenance
- Peripheral repair
Timeline
IT Technician
EMN minerals
09.2023 - 04.2026
Social Media Manager
zenith pipes
03.2020 - 08.2022
Certificate in Digital Marketing - Social Media Marketing
Coursera
High School Diploma -
Mphamba Day Secondary