Joseph Mwelwa
Ndola
Summary
Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.
Highly skilled ICT Technician with notable background in managing, maintaining, and troubleshooting hardware and software systems. Demonstrated strengths include problem solving, technical understanding, and team collaboration. Previous work has delivered impactful contributions to network security improvements and system efficiency enhancements. Consistently recognized for delivering comprehensive user support and education on various IT systems.
Overview
3
3
years of professional experience
Work History
ICT Technician
ZANIS
Ndola, ZM
04.2023 - Current
- Investigated faults across multiple platforms including hardware, software, applications and databases.
- Created detailed reports on system performance metrics for management review.
- Proactively monitored system health and took corrective action when required.
- Implemented security measures to protect data from unauthorized access.
- Configured firewalls, routers and other networking equipment according to best practice standards.
- Conducted research into emerging technologies in support of system development efforts.
- Identified opportunities to improve service delivery through automation and process optimization techniques.
- Implemented new technologies such as virtualization solutions where appropriate.
- Maintained and troubleshot existing ICT equipment, networks and systems.
- Monitored performance of systems to identify any issues or anomalies for resolution.
- Installed and configured new computer hardware, software and network systems.
- Provided training to end users on how to use new technologies efficiently.
- Conducted periodic audits of ICT assets such as computers, servers, printers.
- Provided technical support onsite and remotely to users with varying levels of IT knowledge.
- Resolved complex problems related to operating systems, applications and network environments.
- Performed regular backups of data to ensure business continuity in the event of a disaster recovery situation.
- Installed and configured computer hardware, software, systems, networks, printers and scanners.
- Managed user accounts, permissions, access rights and security protocols in accordance with company policy.
- Assisted in the development of system architecture designs to meet customer needs.
- Ensured compliance with applicable laws and regulations related to information security.
- Developed and documented operational processes for efficient use of ICT resources.
- Consulted via telephone to understand user problems, run through testing scripts and ask probing questions to locate root causes.
- Explained technology-related details in easy-to-understand terms to individuals from different backgrounds and in various job positions.
- Developed training materials and procedures or trained users in proper use of hardware or software.
- Performed variety of clerical and administrative duties pertaining to on-site support.
Photo Editor
JCM photography
Ndola, ZM
01.2022 - 04.2022
- Identified potential issues with digital imagery, including color balance, contrast, sharpness and cropping.
- Conducted research online and in print sources to find reference material for projects.
- Provided feedback on post-production work done by other photo editors.
- Coordinated and completed photoshoots for individuals, families and small groups.
Education
Bachelor of Science - Information And Communication Technology
Zambia University College of Technology
Ndola 05-2023
Skills
- Network troubleshooting
- System monitoring
- Data backup
- Security implementation
- Problem solving
- Effective communication
- IT asset management
- Wireless networking
- Helpdesk operations
- Security audits
- Web development
- Operating systems
- IT documentation
- Server maintenance
- System administration
- Information security
- Cybersecurity best practices
- Business continuity planning
- IT strategy planning
- Debugging
- Adaptability and flexibility
- Teamwork and collaboration
- Mobile fleet management
- Disaster recovery
- Troubleshooting and Diagnostics
- Backup solutions
- Software configuration
- User training
Languages
English
First Language
English
Advanced (C1)
C1
Affiliations
I also enjoy doing photography and video shotinting
Studying the word of God with family and friend Mixed farming and gardening
REFERENCE
- ICT Manager ZANIS, Ndola. Kelvin Chibesakunda: contact,097 9484059
- Managing Director,JCM PHOTOGRAPHY: Contact,098001000
Timeline
ICT Technician
ZANIS
04.2023 - Current
Photo Editor
JCM photography
01.2022 - 04.2022
Bachelor of Science - Information And Communication Technology
Zambia University College of Technology