JOSEPH PHIRI
Lusaka
Summary
Goal oriented person innovative, hardworking and determined individual with the ability to make decisions. Fast learner with the ability to take on new challenges.
Seasoned Manager with broad experience in both team leadership and project delivery. Possess strong strategic planning abilities, coupled with the capability to coordinate operational initiatives for maximum efficiency. Proven track record of driving process improvements, enhancing productivity, and implementing innovative solutions. Skilled in building strong relationships across all levels of an organization to achieve business goals.
Overview
7
7
years of professional experience
10
10
years of post-secondary education
Work History
Manager/Salesperson
Multibase rubbers industrial
Lusaka
06.2024 - 06.2025
- Developed training materials for new staff to enhance onboarding experience.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Managed daily operations to ensure smooth workflow and efficiency.
WAITER
MARLIN RESTAURANT
Lusaka
12.2020 - 05.2023
- Managed order taking and ensured accurate delivery to tables.
- Collaborated with kitchen staff to coordinate meal preparation and timing.
- Assisted in training new staff on restaurant policies and procedures.
- Handled customer inquiries and resolved issues promptly and professionally.
- Processed payments efficiently using point-of-sale system.
- Cleaned dining room chairs, tables, floors and other surfaces regularly.
- Checked with customers to ensure that they were enjoying their meals.
- Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Greeted guests and answered questions about menu items.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Helped customers select menu items by suggesting courses, explaining specials and answering food preparation questions.
- Performed cashier duties such as taking payments, counting change, and issuing receipts.
- Informed customers about specials, upselling additional food and drink items.
- Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
- Brought wine selections to tables with appropriate glasses and poured for customers.
- Filled condiments and napkin containers during slack periods.
- Assisted in preparing salads, appetizers and desserts to speed up food service.
- Responded to ad hoc cleaning duties at end of shift.
- Presented menus and answered questions regarding items.
- Maintained cleanliness of work areas throughout shift by wiping counters and cleaning spills promptly.
WALTER
CHICKEN AND PIZZ WORLD
Lusaka
03.2019 - 12.2020
- Assisted customers in selecting menu items and answering inquiries.
- Maintained cleanliness and organization in dining and kitchen areas.
- Collaborated with team members to ensure timely food service.
- Monitored inventory levels and communicated needs to management.
- Operated kitchen equipment safely while preparing food items.
- Managed cash register transactions and processed customer payments.
- Trained new staff on proper procedures and service standards.
- Followed health and safety regulations to ensure food quality compliance.
- Conducted regular assessments of the home environment for potential hazards related to walking.
- Adapted quickly to changing situations while remaining calm under pressure.
- Provided assistance to elderly and disabled individuals by accompanying them on walks.
- Collaborated closely with healthcare professionals in order to develop an individualized plan for each client.
- Assisted with transfers from bed, chair to wheelchair, walker using proper body mechanics techniques.
- Ensured that clients were safe at all times by providing close supervision during walks.
- Educated clients about healthy lifestyle habits such as proper nutrition and exercise routines.
- Monitored client's physical condition while walking and provided support as needed.
- Organized outdoor activities such as gardening projects or nature walks tailored specifically for each client's abilities.
- Provided advice on the selection of suitable shoes based on individual needs.
- Informed family members of changes in the client's health status or behavior when necessary.
- Instructed clients in how to use appropriate equipment such as canes, wheelchairs, walkers.
- Provided companionship for clients during walks and other activities.
- Developed long-term relationships with clients and bonded with animals through regular contact.
WAITER AND HOST
FUSION BITE RESTAURANT
Lusaka
11.2018 - 03.2019
- Provided exceptional customer service to enhance dining experiences at a vibrant restaurant.
- Maintained cleanliness and organization of dining area throughout service shifts.
- Collaborated with kitchen staff to ensure timely food delivery and order accuracy.
- Assisted in training new waitstaff on restaurant protocols and service standards.
- Handled customer inquiries and resolved issues to ensure satisfaction during meals.
- Set up tables and prepared dining areas for lunch and dinner services daily.
- Recommended menu items to guests, showcasing knowledge of offerings and specials.
- Delivered food from kitchen, fulfilling additional requests to maximize guest satisfaction.
- Checked with customers to ensure that they were enjoying their meals.
- Took orders from patrons accurately and efficiently.
- Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Greeted guests and answered questions about menu items.
- Replenished condiments, silverware, napkins. as needed during meal services.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Performed cashier duties such as taking payments, counting change, and issuing receipts.
- Informed customers about specials, upselling additional food and drink items.
- Assisted with setting up the dining area before shift began.
- Suggested additional items to customers based on their preferences and needs.
- Maintained cleanliness of work areas throughout shift by wiping counters and cleaning spills promptly.
- Presented menus to patrons, answered questions about menu items and made recommendations.
- Set up banquet rooms for special events including weddings, parties, business meetings.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Prepared salads, appetizers, and garnishes to assist kitchen staff.
- Reviewed daily specials, menu changes and service specifications.
- Provided assistance with closing tasks such as restocking supplies and cleaning equipment.
- Reconciled cash drawers at the end of shifts to verify sales totals.
- Informed customers of daily specials in an engaging manner.
- Checked identification to verify minimum age requirements for consumption of alcoholic beverages.
- Completed opening and closing checklists to ensure smooth restaurant operations.
Education
Grade 9 Certificate -
OLYMPIA PARK SECONDARY HIGH SCHOOL
Lusaka , Zambia 01.2016 - 11.2017
Grade 7 Certificate -
NEW N'GOMBE PRIMARY SCHOOL
01.2008 - 11.2015
Skills
- Customer service
- Employee training
- Performance evaluation
- Customer relationship management
- Inventory management
- Effective communication
- Problem solving
- Team collaboration
- Conflict resolution
- Time management
- Attention to detail
- Adaptability
- Relationship building
- Expense tracking
- Strategic planning
- Team leadership
- Negotiation
- Task delegation
- Goal setting
- Clear communication
Nrc Number
466058/74/1
Personal Information
- Date of Birth: 06/17/01
- Gender: Male
- Nationality: Zambian
- Marital Status: Single
- Religion: Christian
References
- MR. KENNEDY ZULU, MANAGER, MARLIN RESTAURANT, +260 975838458
- MR. DAVID, MANAGER, CHICKEN AND PIZZ WORLD, +260 979661599
Hobbies and Interests
- Artist and song writer
- Making friends
- Listening to music
- Travelling
- Fitness
Competences Attributes
- Adaptable to cope with changing ideas, work environment technologies as well as ability to get along with superiors.
- Very interested in the job and work wholeheartedly.
- Team work - cooperate very well with fellow workers and promote environment which encourage open communication.
Professional Objectives
I am a self-motivated with good interpersonal skills. I am co-operative, hardworking and punctual when it comes to time management thereby executing every task assigned on time.
Languages
English
Beginner
A1
Nyanja
Beginner
A1
Bemba
Beginner
A1
Timeline
Manager/Salesperson
Multibase rubbers industrial
06.2024 - 06.2025
WAITER
MARLIN RESTAURANT
12.2020 - 05.2023
WALTER
CHICKEN AND PIZZ WORLD
03.2019 - 12.2020
WAITER AND HOST
FUSION BITE RESTAURANT
11.2018 - 03.2019
Grade 9 Certificate -
OLYMPIA PARK SECONDARY HIGH SCHOOL
01.2016 - 11.2017
Grade 7 Certificate -
NEW N'GOMBE PRIMARY SCHOOL
01.2008 - 11.2015