Josephine Mwansa Mwimbe
Lusaka
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
10
10
years of professional experience
Work History
Bank Operations Officer
First Alliance Bank
Lusaka
06.2019 - Current
- Improved operational efficiency by optimizing and automating business processes.
- Supervised supply and mobility operations and special projects.
- Evaluated financial statements and contacted institutions and customers to clarify details.
- Maximized branch revenue by optimizing daily operations.
- Completed month-end and year-end closings, kept records audit-ready and monitored timely recording of accounting transactions.
- Analyzed competitors and market trends to facilitate business growth.
- Communicated with stockholders or other investors to provide information or raise capital.
Bank Clerk
First Alliance Bank
Lusaka
10.2014 - 05.2017
- Trained employees on cash drawer operation.
- Counted drawers and reconciled remaining cash to accost for deposits and dispersals.
- Maintained confidentiality of bank records and client information.
- Delivered exceptional service to customers in person or over telephone.
- Ordered checks, placed stop payment orders and conducted additional special services for customers.
- Met or exceeded sales goals by promoting bank products and services in customer interactions.
Education
Bachelor of Arts - Banking And Finance
Cavendish University Zambia
Lusaka08.2014
Skills
- Quality Assurance
- Risk Assessment
- Proactive and Focused
- Service Oriented
Timeline
Bank Operations Officer
First Alliance Bank
06.2019 - Current
Bank Clerk
First Alliance Bank
10.2014 - 05.2017
Bachelor of Arts - Banking And Finance
Cavendish University Zambia
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