Josephine Zuze

• Supervised team members to confirm compliance with set procedures and quality requirements.
• Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
• Built strong relationships with customers through positive attitude and attentive response.
• Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
• Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
• Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.

• Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
• Generated additional sales opportunities with upselling and cross-selling techniques.
• Increased sales revenue by identifying and targeting high-potential accounts.
• Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
• Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
• Retained excellent client satisfaction ratings through outstanding service delivery.
• Used customer insights to develop innovative sales strategies to increase sales.
• Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
• Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
• Implemented sales strategies to increase profits.
• Optimized territory coverage by strategically planning routes for maximum efficiency in meeting clients face-to-face.
• Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
• Trained and mentored new sales representatives.

• Present, promote and sell products/services using solid arguments to existing and prospective customers.
• Establish and maintain positive business and customer relationships.
• Reach out to customer leads through calling, texting and emailing reminders.
• Achieve agreed upon sales targets and outcomes within schedule.
• Supply management with reports on customer needs, problems, interests, competitive activities, and potential for new products and services.
• Keep abreast of best practices and promotional trends.
• Continuously improve through feedback.