Joseph Suzyo Ngulube
Lusaka
Summary
Experienced Retail Merchandiser versed in using product placement, end caps and points of purchase displays to manufacturer's best advantage. Astute professional with goal-oriented nature promotes optimized retail workflow for bolstered customer experience. Exceptional negotiator for prime positioning locations.
Overview
9
9
years of professional experience
Work History
Storekeeper
Botswana High Commission
Lusaka , Zambia
12.2021 - Current
- Developed and implemented effective storage strategies for stores room.
- Updated and maintained store signage and displays.
- Contacted vendors to determine prices, specifications and other information for special orders.
- Inspected and recorded incoming and outgoing orders for count, damage and dates.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Reported any damaged or defective goods immediately upon receipt.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Organized shelves, racks, bins, cases, drawers and other areas within the storeroom.
- Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
- Unpacked and examined incoming shipments to confirm consistency with records and routed materials to appropriate department.
- Provided assistance in loading and unloading trucks when needed.
- Processed invoices accurately and promptly after receiving goods from suppliers.
- Verified inventory computations' accuracy by comparing to physical counts of stock.
- Arranged stock parts in specified sequence for assembly by other workers.
- Received delivery of incoming materials to reconcile purchase orders.
- Conducted regular cycle counts to verify physical inventories against system data.
- Determined quantities of stock needed to replenish departments' supplies.
- Maintained accurate inventory records using computerized systems.
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Updated stock information on a daily basis in the system.
- Prepared purchase orders for requested materials according to established procedures.
- Kept up-to-date records of receipts, records and withdrawals from stockroom.
- Preserved product quality by maintaining stockrooms and disposing of damaged items.
- Ensured that hazardous materials are properly labeled, stored and disposed off.
- In charge of keeping the stores Clean by daily sweeping and mopping to maintain good hygiene.
- In charge of pest control to prevent any damage or loss that may be caused by Rats and termites..
- Insured that the roof of the stores was in good condition to prevent any rain likage that would destroy the goods from flooding.
- Insured that only authorized personnel have access to stores.
Assistant Stores Officer
Casino Marina
Lusaka , Zambia
01.2019 - 01.2020
- Coordinated with vendors regarding product availability, pricing, delivery times.
- Performed quality assurance inspections on incoming merchandise prior to stocking it in the store.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Provided assistance with daily operations such as restocking shelves, unloading trucks.
- Assisted customers in locating items they were looking for in a timely manner.
- Answered inquiries from customers regarding product features and availability.
- Developed efficient methods for storing, tracking, and managing inventory.
- Managed the receiving, stocking, and distribution of products within the store.
- Tracked customer preferences to identify potential sales opportunities.
- Compared and verified identifying information of outgoing shipments.
- Determined quantities of stock needed to replenish departments' supplies.
- Organized shelves, racks, bins, cases, drawers and other areas within the storeroom.
- Provided assistance in loading and unloading trucks when needed.
Merchandiser
Spar Zambia
Lusaka , Zambia
05.2016 - 07.2018
- Established processes for tracking damaged goods returns from retail outlets.
- Inspected shipments for quality control purposes prior to stocking shelves or racks with merchandise.
- Restocked shelves with current merchandise in attractive displays to promote sales.
- Planned commercial displays to entice and appeal to customers.
- Worked closely with store managers to ensure compliance with corporate policies and procedures related to merchandising activities.
- Performed regular price checks on select items throughout the store location.
- Assisted customers with locating desired items within store locations.
- Coordinated promotional events such as special sales or clearance items.
- Researched new products to determine potential success in assigned stores.
- Printed labels and tags for for-sale merchandise.
- Collaborated with vendors to ensure timely delivery of merchandise.
- Developed creative visual merchandising campaigns to focus on selling older inventory.
- Created retail displays to highlight particular products and drive sales according to corporate strategy.
- Regularly monitored store shelves to ensure product availability, restocking and rotating merchandise as needed.
- Provided feedback from customers regarding product selection, display, and pricing.
- Helped customers locate desired items and assisted with carrying heavy loads.
- Kept work areas clean, neat and organized for optimal productivity and worker safety.
- Placed prices and descriptive signage to enhance displays and promote items.
- Created merchandising plans based on customer buying habits and trends in the industry.
- Developed effective relationships with suppliers in order to secure competitive pricing for products purchased by the company.
- Participated in weekly meetings regarding upcoming promotions or changes in product lines.
- Organized engaging front-facing displays to capture customer interest and drive revenue growth.
- Analyzed inventory levels and made adjustments accordingly for maximum profitability.
- Cleaned and organized display cases, shelves and aisles.
- Maintained a clean and organized work environment at all times.
- Enhanced store and display appearance utilizing seasonal promotions and trends to drive strategy.
- Monitored competitor activities in order to stay ahead of the competition.
- Monitored and reordered inventory items to fulfill displays and executed design changes to align with available inventory.
- Conducted regular inventory checks to maintain accurate stock levels.
- Scanned shelves and product cases for expired stock to discard outdated items.
- Monitored stock to maintain sufficient quantity of featured product.
- Consulted with management and advertising teams to plan optimal promotions.
- Organized displays according to company standards and specifications.
- Built product displays and placed appropriate signage for merchandise.
- Arranged items in favorable positions and areas of store to attract customers and optimize sales.
- Established and maintained proper high-traffic displays, resulting in increased sales.
- Built effective partner store relationships to improve customer satisfaction.
- Developed promotional strategies to increase sales of featured products.
- Assisted in gathering and moving materials and equipment for assigned displays.
- Demonstrated great teamwork skills with staff members involved in production and transport.
- Recognized by management for providing exceptional customer service.
- Assisted with customer requests and answered questions to improve satisfaction.
- Identified needs of customers promptly and efficiently.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Completed day-to-day duties accurately and efficiently.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Education
Fire Safety Management
Lusaka City Council Fire Authority
Lusaka 04-2019
In House Records Management Training Workshop
Public Service Management Division
Workshop Held In Kabwe01-2018
High School Diploma -
Olympia Secondary School
Lusaka 01-2008
Skills
- Stock control
- Pricing and shelf labeling
- Active listener
- Customer relationship management (CRM)
- Computer literate
- Fire Marshal
Languages
English
Beginner
A1
Nyanja
Beginner
A1
Bemba
Beginner
A1
Reference:
- Field Shachizanda(Supervisor) Botswana High Commission Lusaka. (097 7757579)
- Mr.Dewin -H.O.D (Marina Casino) (097 7283052)
- Ms.Chisakwe.M (Spar Zambia international) -+260 773508148
Hobbies
- Reading Business Journals
- Watching Soccer
- Watching Business Documentaries
- Going for window shopping with Farmily
Timeline
Storekeeper
Botswana High Commission
12.2021 - Current
Assistant Stores Officer
Casino Marina
01.2019 - 01.2020
Merchandiser
Spar Zambia
05.2016 - 07.2018
Fire Safety Management
Lusaka City Council Fire Authority
In House Records Management Training Workshop
Public Service Management Division
High School Diploma -
Olympia Secondary School