Josphat Mumba
Kintwe
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Acting Head - Corporate Business
Sanlam Life Insurance Zambia Limited
Lusaka , Zambia
2023.06 - Current
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Planned and completed group projects, working smoothly with others.
Manager - Corporate Business
Sanlam Life Insurance Zambia Limited
Lusaka , Zambia
2011.10 - Current
- Communicated company directives and programs to associates and ensured all follow-up items were completed accurately and timely.
- Reviewed completed work to verify consistency, quality and conformance.
- Assigned work and monitored performance of project personnel.
- Conducted quality, timely performance feedback and performance appraisals.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Created monthly reports for senior management summarizing operational performance metrics.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Developed and implemented appropriate plans to resolve unfavorable trends and enhance sales.
- Reviewed contracts before signing them on behalf of the organization.
- Produced thorough, accurate and timely reports of project activities.
- Delegated work to staff, setting priorities and goals.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Coached, mentored and trained team members in order to improve their job performance.
- Leveraged leadership skills to identify deficiencies and opportunities to improve policies, procedures and controls.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Monitored staff performance and addressed issues.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Assisted with customer requests and answered questions to improve satisfaction.
- Understood and followed oral and written directions.
Education
Master of Science - Marketing
University of Glamorgan
Wales - Great Britin2003-06
Post Graduate Diploma in Marketing - Marketing Management And Research
Martran Business College
London England2001-06
Diploma - Business Administration - Business Administartion
Society of Business Practitioners
Manchester England1995-11
Skills
- Flexible and Adaptable
- Problem-Solving
- Multitasking
- Analytical and Critical Thinking
- Interpersonal Communication
- Organization
- MS Office
- Supervision and Leadership
- Attention to Detail
- Social Perceptiveness
Affiliations
Golf and Basketball
Certification
Advance Life Insurance seminar
Custom
USB Leadership Training
Timeline
Acting Head - Corporate Business
Sanlam Life Insurance Zambia Limited
2023.06 - Current
Manager - Corporate Business
Sanlam Life Insurance Zambia Limited
2011.10 - Current
Master of Science - Marketing
University of Glamorgan
Post Graduate Diploma in Marketing - Marketing Management And Research
Martran Business College
Diploma - Business Administration - Business Administartion
Society of Business Practitioners
Advance Life Insurance seminar
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