JOY MWANSA CHIBANGULA
NDOLA
Summary
Excellent proficiency with Microsoft office (word, access, power point and excel). A confident and highly organized with experience in customer service. Able to maintain and establish good working relationships with others. Possess excellent verbal and written communication skills. Possess good solving skills and ability to work independently. Able to work independently and as part of a team. Confident and articulate speaker.
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Overview
9
9
years of professional experience
Work History
CLAIMS SUPERINTENDENT
ZSICLIFE LIMITED COMPANY
01.2017 - Current
- To ensure that valid claims are paid on time, improve the image of the company and enhance market penetration.
- Ensures that data is accurately captured on to the life Administration System and that the claims register is updated in order to maintain accurate records.
- Prepares the schedule of all processed requisitions for submission to Finance Department and ensures that cheques received from Finance Department are promptly dispatched to claimants.
- Attends to customer queries related to claims providing the required information and service through customer service Assistant.
- Provides support to subordinates by ensuring that they have the required tools and resources for effective job performance.
- Ensures that claims intimation register, processed claims register, and claims Requisition register are properly maintained.
MARKETING CLERK (UNDER CUSTOMER SERVICE)
ZSICLIFE LIMITED COMPANY
06.2016 - 06.2017
- Ensure timely response to all clients’ queries and maintain good customer relations.
- Employee knowledgeable of job procedures
- Ensure that registers are updated and monitor sales within the department.
- Perform other official duties as would be required by the Superiors from time to time.
- Provided customer service.
- Daily feedback reports to Supervisor
Education
Grade 7 -
01.2002
Bachelor of Commerce - Marketing
01.2014
Grade 12 Certificate - undefined
01.2007
Grade 9 Certificate - undefined
01.2004
Skills
- Creating a climate of trust and mutual respect, increasing the potential for employees to be productive and to feel welcome, valued and motivated
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Call center experience
- Conflict resolution
- Complaint handling
- Complaint resolution
Languages
Fluent in English and Bemba.
References
Stephene, Kasonde, 0977700400, Mulungushi University, Kabwe
Hobbies and Interests
Athletics, Learning new things, Reading
VISION
To contribute towards the improvement of the Zambian economy through participating in initiatives, projects and programs that assist in enhancing the standard of living of the people– assisting in operational efficiencies of organizations in the quest to maximize return on investments, effective and efficient utilization of the available resources.
Timeline
CLAIMS SUPERINTENDENT - ZSICLIFE LIMITED COMPANY
01.2017 - Current
MARKETING CLERK (UNDER CUSTOMER SERVICE) - ZSICLIFE LIMITED COMPANY
06.2016 - 06.2017
MULUNGUSHI UNIVERSITY - Bachelor of Commerce, Marketing
LAURA GIRLS SECONDARY SCHOOL - Grade 12 Certificate,
LAURA GIRLS SECONDARY SCHOOL - Grade 9 Certificate,
MUBANGA CHIPOYA PRIMARY SCHOOL - Grade 7,
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