Joyce Gomezyo Ngoma
Kitwe
Summary
Dedicated member of the Customer Service Department for 15 years who has thoroughly enjoyed her time contributing to the the team's success. Able to operate in retail sales platforms such as Itron and in Customer Management System as well as in OMS. Strong interpersonal communication and problem solving skills. Comprehensible understanding of Customer service and ability to quickly learn and adapt to challenges and responsibilities of a Center Manager.
Overview
15
15
years of professional experience
Work History
Cashier
08.2019 - Current
- Handling payments in the form of cash, bank transfers, checks, and work requests
- Making sure that accurate drawers are maintained in order to reach budgetary goals
- To reconcile the cash drawer at the beginning and conclusion of every shift, fixing inconsistencies and accounting for mistakes
- Find and fix inconsistencies and mistakes in client accounts
- Enhance collaboration and team spirit by supporting colleagues during busy times.
Customer Service Officer
03.2012 - 08.2019
- Increased client satisfaction through prompt handling of their questions and issues
- Maintained a high degree of service expertise to provide clients with correct advice and information in an efficient manner
- Simplified customer and internal department communication to enable prompt issue resolution
- Upheld the highest standards of customer care, clients were contacted again regarding issues and make sure they were resolved
- Provided timely service with a focus on the needs of the client
- Cultivated empathy client connections
- Informed clients on policies and processes related to billing
- Accommodated client wishes by providing assistance and customized recommendations.
Data Entry Clerk
11.2009 - 03.2012
- Organized, sorted, and checked input data against original documents
- Followed established procedures to enter and process data correctly
- Completed data entry tasks with accuracy and efficiency
- Sorted documents and maintained organized filing process
- Created and maintained data entry logs to track data entry activities
- Communicated with supervisors and colleagues to process data quickly and resolve discrepancies, thereby preventing costly mistakes
- Prevented costly mistakes by proactively identifying discrepancies in numerical entries and rectifying them promptly
- Improved data accuracy by meticulously reviewing and updating customer information.
Meter Reader
09.2009 - 11.2009
- Maintained a positive company image by conducting on-site visits and maintaining professional relationships with clients
- Compared the accuracy of the meters with historical data and recorded any discrepancies in detail in reports
- Promptly reported broken or malfunctioning meters for replacement or repair, supporting safety initiatives thereby preventing losses increased accuracy of meter readings through careful recording of consumption data and cross-checking of readings.
Education
Bachelor of Arts - Business Administration
Copperbelt University
Kitwe08.2023
Diploma - Journalism and Public Relations
Skills
- Integrity and Work Ethics
- Managing Cash
- Dependability and timeliness
- Compliance with service standards
- Resolving Complaints
- Good Customer Relations
Affiliations
gardening , exercising
Timeline
Cashier
08.2019 - Current
Customer Service Officer
03.2012 - 08.2019
Data Entry Clerk
11.2009 - 03.2012
Meter Reader
09.2009 - 11.2009
Bachelor of Arts - Business Administration
Copperbelt University
Diploma - Journalism and Public Relations
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