Joyce Migabo Mutunda
LUSAKA
Summary
Dependable, reliable, honest hard working lady with excellent interpersonal and quantitative skills, qualified for position leading to responsibilities in day to day operations of the organization. Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills.
Dedicated administrative professional adept at providing administrative and logistical support for various projects, programs and initiatives. Proven track record of maintaining efficient office operations. Expertise in scheduling and coordinating meetings, managing travel and expense reports, and transcribing minutes. Organized office professional with experience with various administrative tasks such as preparing agendas, scheduling meetings and providing customer assistance. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
23
23
years of professional experience
Work History
Personal Secretary –Constitutional Court Judge-DP
Judiciary
01.2021 - Current
- Keeping the diaries up to date, attending to visitors, performing secretarial duties as assigned by the Judge, maintaining an electronic and paper filing system of the Judiciary, typing judgments, minutes, reports and other correspondence, international and local travel arrangements for the Judge, maintaining appointments for the judge, control and maintenance of office machines and equipment, receiving electronic mail and ensuring effective communication with clients, taking down dictation, facilitation of communication between judges, lawyers, and other court personnel, review and proofreading of court documents, receiving, opening, and distributing mail, receiving visitors, answering telephone calls, and faxes
- Conducted background research for informed decision-making regarding new initiatives or partnerships.
- Enhanced executive productivity by efficiently managing schedules and appointments.
- Assisted in presentation preparation, increasing the clarity and impact of key messages.
- Served as gatekeeper for incoming requests, prioritizing tasks according to urgency or importance level.
- Maintained executive''s calendar, coordinating meetings and events for optimal time management.
- Drafted professional correspondence on behalf of the executive, ensuring accurate representation of their viewpoints.
- Contributed to a positive work environment by offering assistance to colleagues when needed.
- Managed travel arrangements, resulting in cost savings and well-organized itineraries.
- Handled confidential information with discretion, maintaining trust among high-profile clientele.
- Managed filing system, entered data and completed other clerical tasks.
- Assisted coworkers and staff members with special tasks on daily basis.
Personal Secretary – Council Secretary’s Office
Nkeyema Town Council – Ministry of Local Government
10.2018 - 12.2020
- Managing appointments of the Council Secretary, managing confidential and urgent correspondence, taking and transcribing dictation, attending to visitors promptly, implementing performance management systems, managing human, financial, and material resources, managing the implementation of office policies and procedures
- Conducted background research for informed decision-making regarding new initiatives or partnerships.
- Maintained executive''s calendar, coordinating meetings and events for optimal time management.
- Drafted professional correspondence on behalf of the executive, ensuring accurate representation of their viewpoints.
- Handled confidential information with discretion, maintaining trust among high-profile clientele.
- Prepared comprehensive meeting agendas to facilitate efficient discussions and decision making.
- Ensured timely communication with clients and associates by promptly addressing emails and phone calls.
- Coordinated special projects, ensuring successful completion within given deadlines.
Administrative Assistant
Hospitaller Order of St. John of God
07.2017 - 09.2018
- Assisting in human resource management, providing financial and cost control, overseeing financial management, ensuring proper books of accounts, overseeing purchasing operations, liaising with outside agencies, developing and facilitating staff trainings, providing guidance and expertise to staff, preparing and maintaining reports, typing confidential documents
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
- Developed strategies to streamline and improve office procedures.
- Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
- Managed department budgets and generated financial reports for management review.
- Maintained inventory of office supplies and placed orders.
- Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
Administrative Assistant - Relief
Pediatrics Centre of Excellence – UTH HAP
09.2016 - 11.2016
- Coordinating clinical activities, maintaining a working environment, managing petty cash, receiving mail and documents, developing and facilitating staff trainings, providing guidance and expertise to staff, preparing and maintaining reports, typing confidential documents, coordinating with the multidisciplinary team, implementing and maintaining office policies and procedures
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
Administrative Assistant – Principal’s Office
Zambia Institute of Business Studies and Industrial Practice (ZIBSIP)
03.2009 - 10.2014
- Typing confidential documents, facilitating communication, assisting with the preparation of documents for meetings, scheduling meetings, international and local travel arrangements, review and proofreading of documents, receiving and distributing mail, receiving visitors and answering calls, controlling and maintaining office machines and equipment, applying for exemptions on behalf of students, ensuring accreditation with examining boards, receiving and attending to electronic mail, taking down dictation and typing minutes
Office Manager
Situ Investment Limited
05.2006 - 12.2008
- Running the company on behalf of the directors, managing all aspects of shop management, responsible for staff and personnel matters, authorizing payments and purchases, responsible for accounting and banking, conducting monthly stock taking, assisting in selling and attending to customers, preparing daily and monthly reports
Principal’s Secretary
Kitwe Vocational Training Centre Management Board (KVTC)
01.2002 - 05.2006
- Keeping the diaries up to date, attending to visitors, performing secretarial duties as assigned by the Principal, maintaining an electronic and paper filing system, preparing the monthly staff payroll, assisting with the preparation of documents for meetings, typing minutes, reports, and other correspondence, international and local travel arrangements, maintaining appointments for the Principal and Vice Principal, controlling the use of fax and telephone, screening visitors and calls
Education
Bachelor of Science - Human Resources Management
Mulungushi University
Kabwe, Zambia11.2024
Certificate in Health Care Assistant -
Handsworth Institute
Higher Diploma in Human Resource Management -
Association of Business Executives ABE – UK
Certificate in Front Office and Management for Executive Assistants -
Zambia Institute of Business Studies and Industrial Practice (ZIBSIP) - Kitwe
Technical Teacher’s Diploma -
University of Zambia (TVTC - Luanshya)
Certificate in Shorthand Speed – 80wpm – 120wpm, Certificate in Computer Applications -
Zambia Institute of Business Studies and Industrial Practice (ZIBSIP) - Kitwe
Certificate in Private Secretary -
LCCI – UK
Certificate in Shorthand Typewriting (120 wpm – 65 wpm), Certificate in Computer Studies -
Kasiya Secretarial and Business College - Pemba
Diploma in Religious Education -
Wadzanai Catechetical Centre – Harare - Zimbabwe
Grade 12 School Certificate -
St Joseph’s Secondary School, Chivuna, Monze
Skills
- Proficiency in the following applications: Microsoft Word, Excel, Power Point, Access, Email and Internet
- Office Management
- Maintaining Schedules
- Document Preparation
- File Management
- Typing Speed
- Calendar Management
- Meeting Coordination
- Travel Arrangements
- Taking Minutes
- Multitasking and Time Management
- Teamwork and Collaboration
- Customer Service
- Fast Learner
- Effective Communication
- Adaptability and Flexibility
Extracurriculaactivities
- Part-time lecturing in English Communication Skills 2007 – 2008 - KVTC
- Certificate of participation in the Olympics Day 2010 - Kitwe
- Part-time lecturing in Secretarial Studies 2009 – 2011 – ZIBSIP
- Part-time lecturing in Human Resource Management 2013 – 2014 – ZIBSIP
Firstname
JOYCE
Residentialaddress
154C HELLEN KAUNDA, LUSAKA
Postaladdress
P. O. BOX 50067, LUSAKA, ZAMBIA
Personal Information
- Passport Number: ZN 781613
- Nationality: ZAMBIAN
- Driving License: 197244/1/1
- Marital Status: SINGLE
- Religion: CHRISTIAN
Nrc
112991/77/1
Psazmembership
155/2022
References
- Mr Brian S. Mazuba, Council Secretary – Nkeyema Town Council, +260 968 821 098
- Br Robert Chakana - Oh, Director – HFC- Monze, +260 966 065 531
- Justice Judge Arnold Mweetwa Shilimi, Deputy President – Constitutional Court – Lusaka, +260 974 618 955
Hobbies and Interests
- Working with computers and discovering more on computer technology
- Reading and researching
- Charity work
- Playing Tennis and Swimming
Timeline
Personal Secretary –Constitutional Court Judge-DP
Judiciary
01.2021 - Current
Personal Secretary – Council Secretary’s Office
Nkeyema Town Council – Ministry of Local Government
10.2018 - 12.2020
Administrative Assistant
Hospitaller Order of St. John of God
07.2017 - 09.2018
Administrative Assistant - Relief
Pediatrics Centre of Excellence – UTH HAP
09.2016 - 11.2016
Administrative Assistant – Principal’s Office
Zambia Institute of Business Studies and Industrial Practice (ZIBSIP)
03.2009 - 10.2014
Office Manager
Situ Investment Limited
05.2006 - 12.2008
Principal’s Secretary
Kitwe Vocational Training Centre Management Board (KVTC)
01.2002 - 05.2006
Higher Diploma in Human Resource Management -
Association of Business Executives ABE – UK
Certificate in Front Office and Management for Executive Assistants -
Zambia Institute of Business Studies and Industrial Practice (ZIBSIP) - Kitwe
Technical Teacher’s Diploma -
University of Zambia (TVTC - Luanshya)
Certificate in Shorthand Speed – 80wpm – 120wpm, Certificate in Computer Applications -
Zambia Institute of Business Studies and Industrial Practice (ZIBSIP) - Kitwe
Certificate in Private Secretary -
LCCI – UK
Certificate in Shorthand Typewriting (120 wpm – 65 wpm), Certificate in Computer Studies -
Kasiya Secretarial and Business College - Pemba
Diploma in Religious Education -
Wadzanai Catechetical Centre – Harare - Zimbabwe
Grade 12 School Certificate -
St Joseph’s Secondary School, Chivuna, Monze
Bachelor of Science - Human Resources Management
Mulungushi University
Certificate in Health Care Assistant -
Handsworth Institute
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