Joy Sepiso Walusiku
Lusaka
Summary
Banking & Finance graduate with a keen eye for detail. Throughout my academic career, I have developed a strong foundation in Risk Management, Product Knowledge, Customer Service and hands-on industry expertise.
Overview
2
2
years of professional experience
Work History
Customer Service Intern
National Savings and Credit Bank
11.2024 - 02.2025
Key Responsibilities;
- Opened new bank accounts
- Maintained expense records
- Processed transactions and cheques
- Provided customer service
- Utilized Signature Verification System
- Printed bank statements
- Reactivated dormant accounts
Knowledge Gained;
- Developed customer service skills
- Gained hands-on banking operations experience
- Improved data entry and record-keeping skills
- Enhanced knowledge of banking regulations and technology utilization
Consumer Banking Intern
Ecobank
Lusaka, Zambia
07.2023 - 07.2023
Responsibilities:
1. Customer Service & Account Management
- Assisted customers via phone, in-person, and digital channels
- Supported account opening/closing, customer info updates, and transactions.
2. Marketing & Communications
- Participated in digital and agency campaigns.
- Promoted banking products and services
Knowledge Gained:
- Banking products: savings, loans, credit cards, investments.
- Effective marketing strategies and customer acquisition techniques.
- Excellent communication and customer service skills across multiple channels.
Education
Bachelor Of Science In Banking And Finance -
University of Lusaka
2024
Certificate Of Attendance -
B360 Education Partnerships, Switzerland
2024
Grade 12 Certificate -
Mupapa Adventist Secondary School
2018
Skills
Project Management
Financial Planning
Development of a Business Model
Investment analysis skills
Risk management skills
Research skills
Analytical and Critical thinking skills
Languages
English
Advanced (C1)
Lozi
Advanced (C1)
Bemba
Intermediate (B1)
Nyanja
Intermediate (B1)
References
1. Miss Nasitwitwi Chisenga [Head Segments]
Consumer Banking.
Ecobank, Lusaka Zambia.
Phone: +260 96 5929185
Email: nchisenga@ecobank.com
2. Mr. Victor Shidono [Head Consumer Banking]
Consumer Banking.
Ecobank, Lusaka Zambia.
Phone: +260 97 7871411
Email: vshidono@gmail.com
3. Mr. Gibson Msofi
Indo Zambia Bank, Lusaka
Phone: +260 97 2492583
Email: gibsonmsofi@gmail.com
Hobbies and Interests
- Reading.
- Sports.
- Listening to music.
Timeline
Customer Service Intern
National Savings and Credit Bank
11.2024 - 02.2025
Consumer Banking Intern
Ecobank
07.2023 - 07.2023
Bachelor Of Science In Banking And Finance -
University of Lusaka
Certificate Of Attendance -
B360 Education Partnerships, Switzerland
Grade 12 Certificate -
Mupapa Adventist Secondary School